Customer/Tech support
Resume:
Teresha LaRue
Brunswick, OH *****
*******.*****@*****.***
As a dedicated and knowledgeable professional with a passion for helping
people. I am a self-motivated individual with a proven track record of success driving productivity and efficiency.
· I have a strong belief in Servant Leadership.
· Overseeing daily operations and processes according to company goals and policies.
· Communicating clearly and effectively with clients, colleagues, and other professionals.
· Identifying and implementing process improvement recommendations to increase
quality.
· Ensuring compliance with all relevant procedures, regulations, and standards.
Work Experience
Electronic Technician/Technologist Actalent (Contracted to Energizer)
Westlake, Ohio
June 2023 to Present
Battery Testing
Analyze Data
Problem solving
Communicate with Engineer about testing issues
Customer Service
Citi Group
Gray, TN
Feb 2023 to April 2023
● Credit card services
● Customer service
● Call center
● multiple programs at once
Customer Service
ACT- Advanced Call Technologies
Johnson City, TN
Jan 2023 to Feb 2023
● Credit card services
● Fraud prevention
● Investigation
● Customer service
● Call center
Phantom Scarlett contracted for Empire Today
Brunswick, OH
June 2022 to August 2022
● In home sales
● Take samples of flooring to the client’s home
● Measure the rooms
● Find out their needs
● Make recommendations
● Sale them on the flooring that best fits their needs
Panera Bread
Baker
Brunswick, OH
May 2022 to June 2022
● Set up and bake the next days
bread
● Organization
● Time management
● Follow SOP 5.
● Follow Quality standards
● Follow cleanliness protocols
Family First Life
Licensed Insurance Agent
Brunswick, OH
February 2022 to September 2022
● Consultant ·
● Customer Service
● Communication ·
● Appointment Setting ·
● Metrics ·
Symmerty Financial Group
Licensed Insurance Agent
Brunswick, OH
July 2021 to February 2022
● Consultant ·
● Customer Service
● Communication
● Appointment Setting
● Metrics ·
Bendix Commercial Vehicle systems LLC - Elyria OH
Technical Support Specialist
January 2017 to December 2021
● Lead customer support for my team.
● 90% Remote technical support with 95% first contact resolution.
● Developed an issue and resolution tracking system which lead to the resolution
of 3 major issues and hundreds of minor issues that I personally lead the charge
● Travel to customer sites about 10%
● Lead a team to write technical procedures for the contracted technicians
● Electronic technical installation experience in trucks and busses
Bendix Commercial Vehicle Systems LLC - Elyria, OH
Electronic Technician
January 2015 to December 2017 ·
● Handle environmental and electrical testing, including building and testing
wire harnesses and confirming operation of test equipment as well as
documenting test results. ·
● Perform repairs and engineering modifications to test products according to
requirements. ·
● Collaborate with Engineers and support other departments, ensuring working
operation of equipment and products effectively. ·
● Coordinate with team members to meet and exceed expectations according to
deadlines. ·
● Carry out critical and time-sensitive tests effectively, as well as traveling to
assist with business needs and customer support.
Electronic Technician General Electric /Reuter Stokes
Twinsburg, OH January 2006 to December 2013
● Worked in a test lab with radioactive sources, testing products and integrated
systems effectively.
● Assisted with assembly of new products for NPI, meeting organization
requirements. SAP experience.
● Cross-trained in Import/Export, researching country of origin as needed.
Established procedures to verify chemicals were not entering the facility without
proper authorization and SDS.
● Performed assembly, soldering, spot welding, and testing according to policies
and procedures.
● Founded and oversaw Wildlife and Environmental Program for 2 years
successfully, including writing proposals gaining team certification from
Wildlife Habitat Council for Wildlife at Work.
● Achieved attendance award for every year employed with GE as well as
multiple Peer-to-Peer awards for assisting employees with special tasks.
● Served as HSE Wildlife team leader for two years, cross-training in HSE
department to assist with MSDS research and update the database
Education
Bachelor's degree in Business Management Western Governors University - Salt Lake
City, UT May 2013 to July 2017
A.A.S. in Electronics Engineering Technology ITT Technical Institute - Strongsville, OH 1999
Skills
● Salesforce
● Electronic Troubleshooting
● Insurance Sales
● User Acceptance Testing
● Process Improvement
● Requirements Gathering
● Technical Support
● Communication skills
● Customer service
● Sales
● CRM software
● Microsoft Excel
● Google Suite (5 years)
● Data entry
● Organizational skills (10+ years)
● Typing
● SAP Analysis skills Links
Certifications and Licenses
Indeed Assessments
Customer focus & orientation — Highly Proficient March 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Highly Proficient April 2022
Identifying differences in materials, following instructions, and detecting details among
distracting information Full results: Highly Proficient Sales skills — Expert April 2022
Influencing and negotiating with customers Full results: Expert
Spreadsheets with Microsoft Excel — Familiar April 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results:
Familiar
Contact this candidate