Service Experience High Volume

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SANTIAGO TRUCCO

**********@*****.*** 832-***-**** Houston, Texas 77009

WWW: www.linkedin.com/in/santiago-trucco-orta-2882bb24b PROFESSIONAL

SUMMARY

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Bilingual, friendly, open and committed to building customer base by providing positive service experience. SKILLS

• Daily Reports

• Garnish Preparation

• Suggestive Selling

• High-Volume Environments

• Wine and Liquor Knowledge

• Billing and Payment Processing

• Computer Tracking

• Cost Control

• Sharp Memory

• Brand Loyalty

WORK HISTORY

Head Bartender / Hotel ZaZa Museum District - Houston, TX / 08.2022 - Current

• Following steps of service on every shift for a great guest experience.

• Responsible for a fine dinning experience

• Crossed trained for multi outlets (In room dinning, pool service, banquets, server)

• Executing corporate, private events and high end weddings.

• Knowledge of kitchen safety and sanitation

• Training staff for a performance of luxury service.

• Handle and process $5000+ in transactions per shift including credit, debit, and cash payments.

• Warmly welcome 200+ patrons per night with a smile ensuring they are promptly served and satisfied.

• Maintained a clean, organized and well stocked bar

• Maintain a good connection with alcohol reps.

• Studied and memorized 80+ popular and custom cocktail recipes, local beers, wines in order to give quality recommendations to guests.

• Oversee beer, wine and alcohol inventory, consulting alcohol choices and make orders to restock supply.

Bartender / Cafe Natalie Catering - Houston, TX / 03.2022 - 08.2023

• Sets up tables for function in accordance with the banquet event order.

• Performed necessary task to service guest including, taking and filling drink orders.

• Handled any guest complaints.

• Create an outstanding costumer service experience for each guest.

• Carried beverages trays to the table.

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Bartender / Eagle Houston Bar - Houston, TX / 01.2021 - 07.2022

• Prepared and served alcoholic beverages includes wine, beers and custom cocktails to 11-200 patrons per night.

• Maintained a clean, organized and well-stock bar area.

• Handled and processed $1000+ in transactions per shift. EDUCATION

Gato Dumas - Barranquilla, Colombia. / 04.2020

Chef & Bartender.: Restaurant And Food Services Management Universidad Del Norte - Barranquilla, Colombia. / 03.2020 Psychologist: Psychology

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