IT Support Technician

OLEKSANDR Kovalenko

Artificial Intelligence (AI) Machine Learning (ML) 5G Wi-Fi 6 Technology Internet o f Things (Io T) Edge Computing Blockchain DevOps and DevSecOps Quantum Computing Robotic Process Automation (RPA) Augmented Reality (AR) and Virtual Reality (VR) Big Data Analytics

Communication and Collaboration: Exceptional communication, customer service, and help desk support skills.

Multilingual: Fluent in English and Ukrainian.

Problem Solving: Proven ability to diagnose and resolve complex technical issues efficiently. Work Experience:

System Administrator ABC Tech Solutions Full-Time September 2022–November 2023

Achievement: Led system upgrades and migrations, reducing downtime and disruptions by 40%.

Supported senior administrators in maintaining servers, networks, and system infrastructure.

Diagnosed and resolved 50+ network issues, ensuring uninterrupted connectivity.

Collaborated in disaster recovery planning and execution, safeguarding critical data.

Maintained meticulous documentation of system configurations and procedures for reference. Computer Lab Tech California State University, Northridge Part-Time September 2020–August 2022 Los Angeles, CA *********.*********.***@*****.*** Linkedin Summary: Results-driven and highly certified IT support specialist with a robust knowledge base and a deep passion for Cloud infrastructure and cybersecurity. Recognized for unwavering reliability and an unyielding work ethic, I excel both as an independent problem solver and as a valuable team member within IT support teams. My extensive experience includes skillfully supporting systems, users, and groups through Microsoft Active Directory. I am genuinely enthusiastic about securing a challenging position within the Information Technology sector, where I can leverage my skills, knowledge, and unwavering commitment to continuous growth to deliver exceptional results.

Core Qualifications:

Certifications: CompTIA CySA+, Security+, Network+, A+; Google IT Support Professional; Google IT Automation with Python; AWS Cloud Practitioner; In Progress: AWS Solutions Architect - Professional.

Technical Proficiency:

o Operating Systems: Windows (7, 8, 10, 11), Server 2016, Linux, iOS, Mac OS. o Virtualization and Networking: VMs, VMware, Hyper-V, Switches, WAN, LAN, Wi-Fi, TCP/IP, VPN, DNS, VSS backups, Cisco IOS.

o Active Directory and Collaboration: Active Directory, Office 365, MS Exchange 2019, Microsoft Intune, SCCM 2016, MDM.

o Ticketing Systems and Support Tools: Ticketing systems, Jira Service Desk, SSH, CLI/CMD troubleshooting, diagnostics, migrations, deployment. o Endpoint Management: EUC, VDI, Unified Endpoint, and Application Management. o Software and Tools: RingCentral, remote support software, firmware updates, anti-virus/anti- malware software, Zabbix, iSCSI, SMB, NFS, NAS shares, ZFS, LibreNMS, Grafana, Nagios, Microsoft ManageEngine, BMC Helix, Citrix, Cerner, Kronos, Splunk, ServiceNow, Salesforce Service Cloud, Zendesk, SAP.

o Programming and Development: C++, Python, Java, Go, MITRE ATT&CK framework, Git, GitHub, Agile software development, Visual Studio. o Database Management: MySQL, SQL Server.

Achievement: Spearheaded equipment installations, minimizing downtime during setup and configuration.

Provided expert-level hardware and software support, ensuring seamless operations for lab students and staff.

Demonstrated strong troubleshooting skills, swiftly resolving 100+ technical challenges. IT Tech Specialist High Tech Systems Full-Time January 2017–August 2020

Achievement: Organized and led the transition from the 2008 Active Directory functional level to the 2016 functional level.

Automated user account management, reducing manual work by 70% and improving efficiency.

Delivered proficient technical assistance for computer hardware and software, enhancing user experiences.

Contributed to team productivity, fostering improved efficiency within the IT department.

Ensured the reliability and security of IT systems and infrastructure. Computer Laboratory Assistant Los Angeles City College Part-Time September 2015–December 2016

Achievement: Played a pivotal role in maintaining the efficiency of the computer laboratory.

Managed user workstations and provided desktop support, minimizing system downtime.

Executed hardware and software installations, configurations, and updates as needed. Education:

Bachelor of Science in Computer Science

o California State University, Northridge 2020-2022

Associate of Arts in Computer Science with Transfer o Los Angeles City College 2014-2016

Bachelor of Science in Electrical Engineering

o Tech University, Zaporizhzhia, Ukraine 2006-2010 Personal Qualities: Self-starter with meticulous attention to detail, a positive outlook, and a proven ability to learn quickly. Goal-oriented nature drives continuous improvement, and confident in handling tasks requiring lifting up to 50lbs. Multilingual, fluent in both English and Ukrainian.

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