Marsha Smith

**** ***** **** ***

Chesapeake VA, 23323

Phone: 757-***-**** / 757-***-****

Email: ad1joi@r.postjobfree.com

Work Experience

CVS, Portsmouth VA Oct 2015 – Present

Retail Shift Manager

● Gather merchandise per customers’ online/phone request

● Check out and bag customer merchandise

● Assist customers with self-checkout

● Put away overstock and all re-shop

● Perform Quick Pick to transfer goods from storage room to sales floor

● Maintain inventory accuracy by performing a cycle count

● Stock shelves and beverage coolers with merchandise daily

● Complete BOH to avoid significant overage/shortage of merchandise

● Prepare totes and paperwork for shipment of product withdrawals, damages, donations, and mail

● Receive and down stock truck delivery upon arrival

● Remove expired sales tags and replace with current tags

● Verify all cash register drawers, count imprest, and change-drawers for accuracy

● Complete daily deposit reports and file vendor invoices

● Check in vendors and DSD deliveries for credits and debits

● Monitor emails daily and check hub to ensure tasks are completed in a timely manner

● Set planograms and floor displays

● Pull all outdated merchandise from shelves along with damaged goods

● Scan out all damages, outdates, and pilferage items daily Kroger, Suffolk VA Oct 2021 - Oct 2022

Online Grocery Pick-up Clerk

● Prepare trolleys for gathering products

● Select and gather products for online customer orders

● Stage orders in appropriate area

● Deliver and load orders to vehicles

Economy Food Market, Portsmouth VA Jun 1989 – Nov 1996 Cashier

● Check out and bag customer groceries

● Put away re-shop

● Check in vendor deliveries

● Pull expired groceries from shelves

● Stock shelves and beverage coolers

● Ensure for store cleanliness

US Coast Guard, Portsmouth VA May 1980 – Mar 2018

Military Personnel Technician – Retired

Essential Functions

Management

● Work effectively with store management and store crew

● Supervise store crew through assigning, directing, and following up on all activities

● Effectively communicate information both to and from management and store crew Customer Service

● Assist customers with questions and concerns

● Handle all customer relations issues in accordance with company policy

● Promote a positive shopping experience for all customers Other Skill Sets:

● Ability to reason

● Analyze situations

● Computer proficiency

● Effectively communicate orally and in writing

● Leadership

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