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Customer Service Training Program

Location:
Phoenix, AZ
Posted:
November 29, 2023

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Resume:

RESUME

Fatmata Sesay

623-***-****

ad1jnl@r.postjobfree.com

OBJECTIVE

To utilize specialized knowledge, judgment, and caregiver skills necessary, to contribute to the compassionate and dignified care of clients/residents, as well as seeking a full time position in any company that is willing to allow me fully utilize my knowledge and professional experience in the best way possible. SKILLS SUMMARY.

customer service, Interpersonal skill, cash Handling, Active Listening, Computer Literacy, Effective communicator, Trainer, Leadership, Analytical, Detail-oriented, Resourceful, strong Documentation.

EDUCATION

● 2022, A New Leaf, BankWork$ Training Program, (BankWork$ Certificate )

● 2021 Computer skill (words, excel)

● Bachelor of science ( Business Administration/ Health Care ) in progress, Colorado Technical University

● 2020 Certificate. (Developmental Disability/Psychology), Glendale Community College, Glendale, AZ

● 2004. Diploma (Accounting & Finance), Government Technical Institute, Freetown, Sierra Leone

● 2002. Bachelor of arts (Economics for Business /Finance), Institute of Commercial Management, Bournemouth, England

● 2000. Teacher’s Certificate, Eastern Polytechnic, Kenema, Sierra Leone CERTIFICATIONS

● 2018 Developmental Disability Specialist (CCL)

● 2018 Trauma Support Specialist

● 2020 CPR and First Aid

● 2020 Prevention and Support (Article 9)

● 2018 DCW Fundamentals & Developmental Disabilities (Direct Care Worker Level 1 & 2)

● 2013 AZ Assisted Living Caregiver and Manager Training Programs

● A new Leaf, BankWork$ Training Program, BankWork$ certification, 2022

● BankWork$ Training Program, Perfect Attendance Award, 2022. WORK EXPERIENCE

Becky Home Health Services at 4836 McDowell phoenix AZ 85008 From 12/13/2021- present

Administrator

● Supervises the entire organization, to include all day to day operations, and directly supervises the clinical manager

● Comply with applicable laws and regulations.

● Implement Governing Body directives, and ensure the implementation of organizational policies and procedures, as well as the development, and implementation, of appropriate service policies.

● Ensure that the Agency employs qualified personnel, including ensuring the development of personnel qualifications and policies.

● Establish, and maintain, effective channels of communication.

● Ensure staff development, including orientation, in-service education, continuing education, and evaluation of staff.

Liberty Homes (Ltd), Phoenix, AZ Group Home House Manager/Supervisor 03/2018 – 06/20/2021

● Supervises the group home; directly supervises the staffs and residents Including the day to day operations

● Maintains records of resident's care conditions and progress notes; reports situations that require urgent attention to supervisors.

● A Member of an interdisciplinary team on resident care and observation.

● Assists residents with activities of daily living; resident medication reminders following written instructions of a physician’s aide

● Light housekeeping and transporting residents to and from appointments.

● Conducts teaching methods with residents to improve interpersonal skills such as communication skills, coping skills and self-regulation calming skills. The Stratford at Phoenix, Phoenix, AZ Caregiver

09/2016 – 03/2017

● Monitored residents pulse, temperature and respiration levels.

● Assisted residents with activities of daily living and assisted residents to and from the dining room.

● Assisted with light housekeeping.

● Assisted kitchen staff in serving meals to residents. Avista Assisted Living Facility, Phoenix, AZ Caregiver 02/2016 – 07/2016

● Assisted residents with activities of daily living and assisted residents to and from the dining room

● Directed residents in simple prescribed exercises and/or in the use of branches or artificial limbs.

● Assisted with light housekeeping.

● Assisted kitchen staff in serving meals to residents. VOLUNTEER EXPERIENCE

Givitani Foundation, Phoenix, AZ-Assisting children with various disabilities in an after-school setting

City hope, Phoenix AZ as customer service representative, assisting to direct people coming for food to the right line.



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