INDIRA KARATH

Mobile No: +91-989*******

Palakkad, Kerala.

Email: ad1jn4@r.postjobfree.com

Profile Objective

Dynamic and result oriented professional with 4 years’ experience, worked in multi-cultural environment with leading MNC companies. Has an ability to work under pressure in a fast-paced, time-sensitive environment, strongly self-motivated, enthusiastic, and is committed to professional excellence.

Executive Competencies

4 years of experience with leading MNC.

Excellent Coordination and Customer care skills

Expertise in customer relation

Cross- cultural work environment experience

Self-initiative and motivated

Professional Experience

Organization: Sutherland

Period: Nov 2014- July 2016

Designation: Customer Support Executive for MacAfee.

Job Responsibilities

Provide appropriate and correct information to incoming customer order status and product knowledge requests

Make product and service suggestions to meet the customer’s specific needs

Maintains customer records by updating account information.

Project a professional company image through phone interaction

Contribute to team effort by accomplishing related results as needed

Inform customer of deals and promotions.

Professional Experience

Organization: ALLSEC Technologies LTD.

Period: July 2012 – May 2014

Designation: Technical Support Executive for Samsung.

Job Responsibilities

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains customer records by updating account information.

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Manage large amounts of incoming calls.

Build sustainable relationships of trust through open and interactive communication

Identify and assess customers’ needs to achieve satisfaction

Education Qualification

Course

College/University

Year

MBA in Finance & Marketing

SNGC School of Management, Anna University

2009-2011

BBM

SNGC Arts & Science College, Bharathiar University

2006-2009

Additional Skills

Proficient in Microsoft Office – Excel, Word.

Excellent analytical and problem-solving skill.

Excellent communication skill.

Personal Details

Date of Birth : 01-07-1988

Gender : Female

Nationality : Indian

Marital status : Married

Languages : English, Hindi & Malayalam

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