Carlos Reyes

About Me

In the course of my profession, I continue to take a great amount of pride in my technical, interpersonal skills with the ability to communicate well with co-workers; comfortable functioning independently or in a team-based environment. My talents are focused on infrastructure, architecture, leading projects, and systems engineering achieved from hands-on experience. Highly organized and self-motivated with ability to handle complex technical tasks in a demanding, fast-paced environment.

License & Certificates

MCP ID # (8552053)

(MCSE) Microsoft Certified Systems Engineer Windows Server 2003

(MCITP) Microsoft Certified Information Technology Professional Server Administrator 2008

CompTIA Security + (SYO-201) 2008

Global Knowledge, (Accredited by Wake Technical Community College) – Course for VMware 5.1 (VCP5-DCV)

VMWare Certified Professional 5.5 – Data Center Virtualization (VCP5-DCV)

Professional Skills

Operating Systems:

Microsoft Windows Server (2003, 2008 R2, 2012 R2, 2016, 2019 Standard and Datacenter)

Microsoft Windows (XP, Vista, 7, 8, 10, 11)

VMWare ESXi (4.1, 5.1, 5.5, 6.5, 6.7), VMWare vSphere (4.1, 5.1, 5.5, 6.5, 6.7)

Macintosh OS (9, 10)

Networking:

LAN, WAN, TCP/IP, MPLS, Juniper, FortiClient SSL VPN, Cisco AnyConnect, Certificate Authority, Public Key, Wireshark, Nmap, SolarWinds, Splunk, Sumo Logic, FTP, SFTP, FTPS, NPS Radius, iSCSI (10GBE SFP+), Fiber Channel, (Netapp) NAS, (EMC, Dell Compellent, Nexsan) SAN, DNS, DHCP, WINS

Security:

VMWare vShield, Sonic Firewall, Symantec (Endpoint), McAfee, Kaspersky, Tenable, Nessus, SolarWinds SIEM, Single Sign-On (SSO) (OneLogin, Centrify, Duo) Mobile Device Management (MDM) (Good mobile, AirWatch)

Enterprise Management:

VMWare vCenter and VMware vCloud Director (5.5), Exchange (2003, 2007, 2010, 2013, Office 365), OWA, Active Directory Users and Computers (ADUC), Group Policy Management (GPMC), Backup Utility (Commvault, Symantec Backup Exec, Veeam Backup), ArcGIS Services and applications, Ticketing Systems (Track IT, Remedy, Heat, Help Star, Samanage) Alert Management Systems (AMS) (NetIQ, SolarWinds, New Relic, PRTG, HP System Management, Dell Open Manager)

Experience

Systems Engineer III CO-OP Solutions February 2021 – Current

9692 Haven Ave, Rancho Cucamonga, CA 91730

Assist in Cybersecurity sustainment activities, including hardware and software change administration, account supervision, media protection, and user interface inspection.

Coordinated with Helpdesk Manager on setting up Samanage cloud ticketing system and building API's for ticket automation via alert management systems; New Relic, SolarWinds, and Sumo Logic. · Setup and trained Helpdesk on utilizing GoToAssist for Corporate and Dameware for POS retail stores

SCCM: Application Management, OSD Task Sequencing, driver packages, Operating System Images, boot images, configuration, push to Distribution Points.

Administer and maintain Privileged Account Management (PAM): Password State by Click Studios; this includes monthly compliance checks and updates.

Troubleshoot of internal and external email related issues. Ensure Exchange and email archiving servers have the latest security and critical system patches. Maintain Exchange database maintenance and replication technologies (CCR, SCR, and DAGs), messaging backup, patching, virus protection, filtering, messaging relay, routing and mobile client configuration & Deployment.

Administer Microsoft Office 365 in-cloud Exchange in a Multi-Domain and Multi-Site environment.

Automated and implemented backup and recovery procedures for Microsoft Azure cloud systems.

Develop PowerShell scripts and ARM templates to automate the provisioning and deployment process. Assist with designing, configuring, and implementing Continuous Integration and Continuous Deployment (CI/CD) pipelines in Microsoft Azure.

Provided Tier III support on all break/fix solutions monitored by NetIQ, SolarWinds, and HP SiteScope monitors to a geographically diverse network both physical and virtual in a 24/7-support environment for Microsoft Windows Servers 2000-2012 R2.

Experience with Azure Cloud Services (PAAS & IAAS), Azure Virtual Machines, Azure Storage, SQL Azure, Azure Active Directory, application insights, and logic apps.

Worked with Development team for resolving the issues after remediation. Also resolved all the incremental deployment issues.

Automated backup techniques for Azure backups services through PowerShell scripting.

Worked with operations team to streamline the process of implementing security in Azure cloud environment.

Work with Platform Engineering Build/Automation team to deploy playbooks using Ansible.

Virtual Infrastructure Engineer III (Contract) Huntington Memorial Hospital, INC. May 2020 - February 2021

100 W California Blvd, Pasadena, CA

Participated in two security audits conducted by the IT Security Department to meet company compliancy's.

Wrote and updated security plans to mitigate Microsoft Server Message Block (SMB) vulnerabilities across the company to meet standards as a team.

Wrote PowerShell scripts to install applications, uninstall applications, update applications, and remediate vulnerabilities. All deployments were leveraged utilizing PDQ Deploy third party tool.

Created Microsoft Security Baselines to monitor and remediate Microsoft security vulnerabilities using Microsoft Security Baselines with System Center Configuration Manager (SCCM).

Performed threat analysis in a 24/7 environment, mitigating and managing all threats and risk to the company and gaining 99% security in data.

Administered all mailboxes, groups, calendars, shared mailboxes, protection from malware, phishing emails, mail flow rules, and compliance management within Microsoft Office 365.

Conduct Network Security Monitoring on services including Security Information & Event Management (SIEM), Intrusion Detection Systems & Intrusion Prevention Systems (IDS/IPS), Firewalls, Web Application, and Data Loss Prevention (DLP).

Sr. Systems Engineer The Claremont Colleges Services (TCCS) August 2018 – April 2020

101 South Mills Ave., Claremont, CA 91711

Project lead on upgrading and migrating The Claremont College Services physical and virtual Infrastructure. Collaborated with Network Engineers, Client Services Administrators, and Virtual Machine owners on upgrading the virtual infrastructure from (VMWare vSphere 5.1) to (VMWare vSphere 6.5). With Microsoft PowerShell I was able to automate scheduled task and administer VMWare vSphere utilizing (Power CLI) PowerShell Command Line Interface to execute cmdlets for a quick turnaround on resolutions and diagnostics.

Currently maintain and support The Claremont College Services virtual infrastructure. Setup and configured High Availability, Distributed Resource Scheduling (DRS), VEEAM One (9.5) for monitoring and analytics, leverage VMWare vSphere Power CLI and VMWare Update Manager to validate VMWare Tools on virtual machines and security updates on the VMWare vSphere ESXi (6.5) VMHost are up to date.

Project lead on migrating The Claremont College Services Exchange 2010 on premise mailboxes into Microsoft Office 365 in-cloud mailboxes. Leveraged the execution of migrating mailboxes with Microsoft PowerShell by automating the migration in a batch script targeting the migration by departments. This allowed for the Infrastructure Services team to coordinate with each department at The Claremont College Services to schedule the automated batch migrations successfully.

Currently administer all mailboxes, groups, calendars, shared mailboxes, protection from malware, phishing emails, mail flow rules, and compliance management within Microsoft Office 365 for The Claremont College Services.

Upgraded The Claremont College Services backup solution; VEEAM Backup and Replication to (9.5 Update 4) to integrate with Microsoft Cloud Azure for potential Cloud Backup and Disaster Recovery (DR) solutions.

Upgraded The Claremont College Services storage infrastructure; worked with the Infrastructure Services team on racking and mounting a Dell EMC SCv300 Storage Expansion Enclosure with Solid State Disks (SSD). Setup and configured the Solid-State Disks (SSD) Redundant Array of Independent Disks (RAID) Array by leveraging the Dell EMC Enterprise Storage Management Client software.

Maintain and Support The Claremont College Services (TCCS) Information Technology (IT) Infrastructure that consist of; day to day system task, ticket request, outages or any exciting issues, backups, disaster recover, virtual infrastructure resource requirements, system maintenance cycles, security compliance requirements, infrastructure work-flow organization charts, plan of action reports on all projects, and provide root cause analysis on all Tier III expedited task.

Infrastructure Engineer III Lucky Brand Dungarees January 2015 – August 2018

540 S Santa Fe Ave., Los Angeles, CA 90013

Project lead on architecting company’s corporate IT Infrastructure. Collaborate with System Engineers, Software Developers, and Database Administrators to select appropriate design solutions and ensure compatibility of system components.

In charge of companies onsite and off-site Datacenter, day to day system task, backups, storage requirements, system maintenance cycles, provide root cause analysis on all Tier III expedited task, request, outages or any exciting issues.

Manage and maintain (300) + retail stores and all Micros point-of-sale (POS) environment. Coordinate with System Security Analyst for Payment Card Industry data security for PCI Compliance.

Microsoft Active Directory environment, single Forest, multi-domain, multi-site, Windows Server 2008- 2012 R2 standard, Hypervisor (vSphere 5.5), (vSphere 6.5), and (Microsoft Hyper-V). VMWare vSphere

5.5 Hypervisor with (3) VM Host, (1) Cluster for High Availability, (1) vCenter server, and a (100) + virtual machines.

Manage and maintain VMWare vCloud Director (5.5.2.1) for retail store server infrastructure. Built out retail virtual application servers; Dell Boomi, XCenter, XAdmin, Afaria, Relate, Vertex, and AJB software for Point of Sale systems.

Setup and maintain retail application database servers and security accounts in a mixed environment using Microsoft SQL 2008 R2 Standard editions and Microsoft SQL 2012 R2 Enterprise editions for SQL clustering. · Worked with System Engineering team on the build of Office 365 for company email. Migrated Mailboxes from Exchange 2007 and configured AD Sync to synchronize Active Directory users' attributes with Office 365.

Coordinated with Helpdesk Manager on setting up Samanage cloud ticketing system and building API's for ticket automation via alert management systems; New Relic, SolarWinds, and Sumo Logic. · Setup and trained Helpdesk on utilizing GoToAssist for Corporate and Dameware for POS retail stores.

Work with the Network Engineering team to setup NPS Radius Server for Active Directory authentication using companies Cisco Meraki's Access points for wireless access.

Nexsan iSCSI SAN (10GBE SFP+) solution with multiple RAID Array’s (RAID1, RAID6, RAID1+0), Nexsan Assure on Archive for retention policies, Veeam Backups, Unitrends, and Commvault.

Systems Engineer (Contract) ASI Networks November 2014 – January 2015

19331 E Walnut North City of Industry, CA 91748

Managed and maintained customers Network Infrastructure Active Directory/Exchange from 1st level support (basic email tasks, customer service) to 3rd level administration. Rotate On-call and After Hour Support for users and production systems support.

Troubleshoot of internal and external email related issues. Ensure Exchange and email archiving servers have the latest security and critical system patches. Maintain Exchange database maintenance and replication technologies (CCR, SCR, and DAGs), messaging backup, patching, virus protection, filtering, messaging relay, routing and mobile client configuration.

Project lead to setup and support company’s Nimble iSCSI SAN connectivity. Configure and maintain Windows Server 2012 R2 utilizing cloud applications HP Live Vault and Datto Services Backup. Manage and maintain customers Cloud Hosting environment administered utilizing the following applications; ConnectWise, Office365, Exchange 2013, Box Sync, Cisco Meraki, Cisco AnyConnect, Sonic Firewall.

Windows Systems Engineer (Global Platinum Incident Management Engineer) Verizon at Terremark (MSP)

2200 W Airfield Drive, DFW, TX 76051 July 2012 – September 2014

Provided Tier III support on all break/fix solutions monitored by NetIQ, SolarWinds, and HP SiteScope monitors to a geographically diverse network both physical and virtual in a 24/7-support environment for Microsoft Windows Servers 2000-2012 R2.

As a Global Platinum Incident Management Engineer I lead the Windows Systems Engineering team in providing Global Enterprise IT support on a ITIL Managed Hosting environment for all prestigious customers by meeting the following criteria; FTR (First Touch Resolution) and MTTR (Mean Time to Resolution) of 27 minutes on highest severity tickets and performing RCA (Root Cause Analysis) on all production impacting incidents. Coordinated with Service Account Managers on a day-to-day basis about SOP’s (Standard Operating Procedures) and updating KB’s (Knowledge Base) Articles to address customer incidents and changes.

Administered Multi Domain Global Active Directory Infrastructure. Supported 30,000+ Microsoft Active Directory and Exchange users. Administered Exchange Enterprise Environment (100+ Exchange Servers). Administered VMware Infrastructure (130+ ESX Hosts, 3,000+ Virtual Servers).

Created and managed Active Directory (AD) Organizational Units (OU), Group Policy Objects (GPO) users and groups, troubleshoot all objects Kerberos authentication and Managed all Domain Controllers including (PDC) Primary Domain Controller for time synchronization/replication, SID, Schema, Domain Naming Master issues utilizing the FSMO Roles and Remote Server Administration Tools.

Troubleshoot and supported cluster failure conditions, Exchange mail flow problems, FQDN resolution issues in Active Directory administration DNS support, Blue Cat DNS/DHCP Network Services, SQL 2000-2008 R2, IIS 6/7, application pools, load balanced web farms, hardware and network connectivity failures, by utilizing the following resources Windows CMD and PowerShell, SSH, Putty, VMware (vSphere 4.0-5.5), Cisco UCS, HP System Management, HP iLo/RiLoe, Dell iDRAC, and other customer applications and services.

IT Specialist (Systems Engineer) Brooke Army Medical Center for Department of Defense (DOD)

3851 Roger Brooke Drive Fort Sam Houston, TX. 78234 October 2010 – July 2012

Provided Tier II technical and security customer service and support to San Antonio Military Medical Center (SAMMC) and San Antonio Military Medical System (SAMMS) users regarding all facets of In and Out processing for Brooke Army Medical Center (BAMC).

Organized existing AD objects to assist with day-to-day administration (Organizational Units (OU), groups, departments, users, servers, PCs, laptops, printers etc.). Created and managed all user accounts, mailboxes, set up and maintained Active Directory account restrictions, user rights, allocate.

drive space and establish drive connections using Active Directory Server 2008 Utility Tools and Exchange 2007 Management Tools.

Maintained hybrid VMware ESXi and Hyper-V environment, VMware ESX 3.5/4.0 and Infrastructure 2.5/vSphere 4.0. Assure proper performance of BackupExec and associated robotic library.

Coordinated with Site Administrators from Army Medical Enterprise Centers (AMED) to transfer personal information for all incoming personnel such as Permanent Change of Station (PCS), Expiration Term of Service (ETS) Soldiers, Contractors, Civil Service, Medical Students, Guest Providers and Interns.

Administrated and help Develop ARS List archives, utilities, presentations, users, templates, workflow objects, and managed system configurations using Remedy Administrator Tool and Remedy Developer Studio Tool ARS 7.6 for BMC Software Remedy Ticketing system.

Administered and enforced the Health Insurance Portability and Accountability Act (HIPAA), by protecting the security and privacy of health data for all user accounts at Brooke Army Medical Center (BAMC). Validated user accounts for returning users and conducted password resets (MHS Learn). · Maintained an active CAC Trusted Agent (CTA) account and Secret Security Clearance

Systems Administrator II Agua Caliente Band of Cahuilla Indians (Casinos) August 2005 – July 2010

5401 Dinah Shore Dr., Palm Springs, CA. 92264

Performed on-call duties in support of 24/7 support operations. · Assisted with the grand opening of the Agua Caliente Casino Resort and Spa Hotel. Responsibilities included, remote administration activities, alert engineering staff of system outages, and escalate various situational issues to the appropriate customer service department.

Acted as a Project Manager for network/server or business application deployment. Recommended network, security, hardware/software, and contact vendors for upgrades or product demos.

Supported Servers: Windows 2003 R2 - 2008 R2 Server, Microsoft Exchange Server 2003-2007, Symantec Endpoint Protection 2008, VMware Server & Workstation, WSUS, Acronis, Black Berry Enterprise Server (BES), Outlook, Outlook Web Access (OWA) / Web Mail and Exchange Push Mail for mobile devices.

Provided on-site administration for all users in a variety of working environments, including executive offices, and corporate information services. Followed up with users to ensure that problems have been resolved satisfactorily and perform other duties as assigned.

Managed, maintained, and backed up ArcGIS on-premises servers. Supported and troubleshoot GIS department applications; ArcGIS Map, ArcGIS Catalog, ArcGIS Globe, and numerous of third party applications licensed to use ArcGIS server services as well.

Installed and configured new backup solutions for disaster recovery utilizing Symantec Backup Exec 11d, Veritas Backup with EMC SAN Backup to Disk Storage and TL 4000 robotic tape library LTO/SDLT Tape Backups, organized all scheduled arrivals and picked up dates for offsite storage with Iron Mountain for all data backups.

Assisted with deployment of VMware and Virtual Center for testing upgrades, new deployment, and server consolidation, using SAN for OS and VMDSK partitions. Installed VM Tools for device drivers on

virtual machines, installed and implemented ESX servers and migrated physical server platforms to virtual machines.

Maintained, analyzed, and troubleshot real time Casino Gaming Data Software (ACRES). Other software applications included InfoGenesis, Acres/IGT Gaming and Ticketing Systems, Eatec, ADP payroll, Kronos Time Keeper, Mas90, Track IT, Remedy ARS 6.0, Help Star, Opera, Spa soft, Ving Card, Office Suite, Adobe Effects, and Adobe Photoshop 7.0 & CS, File maker Pro 5.5 & 7.0, Corel Draw, and Norton Symantec Antivirus.

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