Software Development Systems Analyst
Resume:
Rowan Clark-Spencer
******************@*****.***
PROFESSIONAL SUMMARY
● Nearly a decade of Experience in Business/Systems analyst and software development with expertise in Requirements Analysis, Design, Development, Testing and Implementation of software applications.
● Strong knowledge of Software Development Life Cycle (SDLC). Extensive knowledge of Rational Unified Process (RUP), Agile -Scrum, and Waterfall methodologies.
● Proficient in implementing Scrum principles and methodologies to optimize project management processes
● Partnering with clients, business users and senior management to gather requirements to formulate business specifications and translating those into application functionality; understanding value proposition of the project.
● Experience in facilitating Joint Application Development (JAD) sessions with IT team, Requirement gathering interviews with a wide group of users both internal and outside vendors, Brainstorm sessions, Requirement Workshops.
● Proficient in conducting GAP Analysis of AS-IS and TO-BE systems, SWOT Analysis, Impact analysis and worked with Project Managers to prepare Risk analysis documents.
● Experience working with Microsoft Office Suite (Word, Excel, Access, and Visio) and IBM Rational (RequisitePro, Rational Rose) for documentation, analysis and presentation.
● Adept in implementing business requirements, creating Functional Requirement specifications, Technical Requirements, User stories, and presentations.
● Requirement Analysis with Use Case Diagrams, Class Diagrams, UI Screen Mockups, Wireframes and Workflow analysis for Web Based Application Development.
● Expert in Gathering Requirements and document, track, manage and communicate requirements using Requirements Traceability Matrix (RTM)
● Strong leadership skills and ability to effectively communicate and collaborate with cross-functional teams. Demonstrated expertise in strategic planning, risk management, and resource allocation
● Facilitated all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, in order to support team collaboration and delivery of high-value software products
● Experience working in Data warehouse projects as a Data analyst in preparing, mapping documents in Excel, used macros to automate the data validation process and created pivot tables to analyze data from multiple tables.
● Assisted Project Managers in preparing Project plans, status reports in MS Project.
● Energetic, positive, and self-motivated. Ability to adapt quickly to challenges and changing environment. Adept at multitasking various projects at one time.
● Excellent verbal/written communication skills and strong analytical abilities, and can perform well both independently and as a team player. TECHNICAL SKILL
Methodologies RUP, SDLC, AGILE, Waterfall, RAD, SIX SIGMA Black Belt Business Skills Defining Business Requirements, Business Process Analysis & Reengineering, Use Case Modeling, JAR Sessions, JAD Sessions, Requirements Workshops, Brainstorming, Gap Analysis and Data Analysis, Impact analysis Front End Tools Microsoft Project, Case Manager, Share point 2007, 2010, iGrafx Documentation Microsoft Excel, Word, Microsoft Visio, Rational Rose, Rational Requisite Pro Languages SQL, PL / SQL, VB Script, HTML
Testing Tools QTP 9.2, Win Runner 6.x, Mercury Quality Center 9.2 Databases MS-Access, SQL Server 2000/2005, Oracle 9i/10g Reporting Tools Crystal Reports, SQL Server Reporting Services (SSRS), Business Objects WebI
Operating Systems Windows 9X/XP/NT, Macintosh
Remedy Tool Incident Management, Change Management, Release Management 7.6 PROFESSIONAL EXPERIENCE
Bank Of America / Contract North Carolina
March 2023 - N/A
Scrum Master
● Analyzed possible solutions using experience, judgment and precedents and makes decisions within guidelines or standard practices to solve routine problems of moderate complexity. Escalates data quality issues
● Guided and coached multiple cross-functional teams in adopting Scrum practices, ensuring adherence to the Agile principles and values
● Facilitated all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, in order to support team collaboration and delivery of high-value software products
● Assisted in Accumulated customer requirements from various end through surveys, interviews, RAD sessions, JRP sessions and JAD sessions and translated them into system requirements.
● Suggested measures and recommendations to improve the current application performance.
● Collaborated closely with the Product Owner and stakeholders to define project objectives, user stories, and backlog priorities while maintaining a balance between business requirements and technical feasibility
● Acted as a servant-leader to remove obstacles, resolve conflicts, and address any impediments that hindered team progress
● Implemented Agile metrics and tracking mechanisms to monitor team performance, velocity, and predictability, ensuring continuous improvement
● Created and maintained project documentation, including project charters, release plans, and sprint backlogs, to provide transparency and alignment across teams
● Conducted regular training sessions and workshops to educate team members on agile methodologies, Scrum best practices, and tools such as Jira or Trello.
● Collaborated with other Scrum Masters and stakeholders in a scaled agile environment to coordinate dependencies, align goals, and ensure successful project delivery. Wells Fargo / Contract North Carolina December 2021 - March 2023 Project Manager / Process Modeler
● Maintain adherence to developed process modeling standards created by the Enterprise Librarians Provide guidance and coaching to Process Engineers and Process Modelers.
● Ensure Process Models and Users are adhering to defined standards Partner with the Enterprise Librarians to help improve the overall integrity of the Process Repository.
● Liaison with Enterprise librarian & other LOB Librarians to promote Community of Practice Local Custodian for Process Assets.
● Partner with Enterprise Process Librarian to maintain repository and alignment with enterprise standards Ensure data integrity meets standards established for different object types and associated meta data within SharePoint.
● Introduce new Objects that may be needed for approval by UAT Drive remediation of defects for the line of business data and Accountable for repository compliance Definition.
● Provide requests to UAT "User Acceptance Testing" for newly needed reports, Review and approve requests for configuring iGrafx filters, templates and attributes.
● Understand existing program and focus areas to build a holistic integrated on-boarding strategy
(frameworks, risk and regulatory programs, enterprise initiatives).
● Help understand the existing business & technology architecture/ landscape for the organization Work with Scrum Master to feed scoped into an agile delivery plan.
● Provided detailed user requirements within multiple SDLCs "System Development Life Cycle" and ensuring the completion of development tasks per the user requirements.
● Writing Business Requirements Documents (BRD's) and assisting technology to draft design documents (FSDs). Document in JIRA.
Bank Of America / Contract North Carolina
Feb 2021- Nov 2021
Scrum Master / Process Modeler
● Extensively Worked in Data Analysis, Data Requirement Analysis and Data Mapping for ETL process.
● Analyzing the facts grains and slowly changing dimension attributes
● Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation are in place
● Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications
● Developed timelines for project delivery, and managed projects and resources to successful completion
● Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships
● Assisted in development of training materials for new technology and process improvements.
● Gathered required info into Business Requirements, Documents, wireframes, epic and story writing, flow diagrams, data mapping, test plans, use cases and scenarios
● Analyzed possible solutions using experience, judgment and precedents and makes decisions within guidelines or standard practices to solve routine problems of moderate complexity. Escalates data quality issues
● Assisted project manager in overseeing the execution of multiple construction projects, ensuring adherence to project milestones and specifications.
● Collaborated with contractors, architects, and engineers to develop project plans and schedules.
● Monitored project progress and identified potential delays or issues, implementing corrective actions to maintain project timeline.
Wells Fargo / Contract North Carolina
June 2019- January 2021
Scrum master / Project Manager
Responsibilities:
● Maintain adherence to developed process modeling standards created by the Enterprise Librarians Provide guidance and coaching to Process Engineers and Process Modelers.
● Ensure Process Models and Users are adhering to defined standards Partner with the Enterprise Librarians to help improve the overall integrity of the Process Repository.
● Liaison with Enterprise librarian & other LOB Librarians to promote Community of Practice Local Custodian for Process Assets.Assisted in resolving conflicts and impediments to maintain team effectiveness and productivity.
● Created and updated project documentation, including user stories, sprint backlogs, and release plans, to ensure project transparency and alignment
● Partner with Enterprise Process Librarian to maintain repository and alignment with enterprise standards Ensure data integrity meets standards established for different object types and associated meta data within SharePoint.
● Introduce new Objects that may be needed for approval by UAT Drive remediation of defects for the line of business data and Accountable for repository compliance Definition.
● Provide requests to UAT "User Acceptance Testing" for newly needed reports, Review and approve requests for configuring iGrafx filters, templates and attributes.
● Understand existing program and focus areas to build a holistic integrated on-boarding strategy
(frameworks, risk and regulatory programs, enterprise initiatives).
● Help understand the existing business & technology architecture/ landscape for the organization Work with Scrum Master to feed scoped into an agile delivery plan.
● Provided detailed user requirements within multiple SDLCs "System Development Life Cycle" and ensuring the completion of development tasks per the user requirements.
● Writing Business Requirements Documents (BRD's) and assisting technology to draft design documents (FSDs). Document in JIRA.
Environment: MS Visio, MS Word, MS Excel, MS SQL Server 2000/ 2005, SharePoint, iGrafx Z-Tech Staffing / Contractor
North Carolina May 2018- June 2019
Scrum Master
● Extensively Worked in Data Analysis, Data Requirement Analysis and Data Mapping for ETL process.
● Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation are in place
● Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
● Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications
● Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships
● Worked closely with business and technology partners to understand their data quality needs
● Assisted in development of materials for new technology and process improvements. Environment: MS Visio, MS Word, MS Excel, MS SQL Server 2000/ 2005, SharePoint, iGrafx C-Tech Charlotte Staffing July 2014– May 2018
Business Analyst / UAT
Metrics were created and Web-Intelligence reports were generated in development environment. Responsibilities:
● Interacted with loan/mortgage officers to finalize the Business Requirements for the application.
● Interviewed Business users to know about their knowledge on various financial products and to find out their potential needs.
● Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
● Interacted with the Business users to know their viewpoint of what a Business Objects you application has to offer them for trade processing and mortgage processing.
● Worked in an agile environment using Agile methodology.
● Carrying out requests raised by the bank for the development of program work units and modules as a part of banks commercial credit risk project.
● Access multiple different OLAP sources in the same report to get a comprehensive view of the business and the cross-impact that one trend may have on another.
● Use a comprehensive range of business and time calculations.
● Extensively participated in the development of the Universe based on underlying relational (data structures) star schema. Resolved several issues with regards to the contexts, predefined conditions, same prompts handling multiple data sources etc.
● Produced the visual models for the application using MS Visio to create use cases, sequence diagrams, deployment diagrams and activity diagrams.
● Used power point presentations for conducting walkthroughs with the stakeholders.
● Accumulated customer requirements from various end through surveys, interviews, RAD sessions, JRP sessions and JAD sessions and translated them into system requirements.
● Suggested measures and recommendations to improve the current application performance.
● Introduce new Objects that may be needed for approval by UAT Drive, remediation of defects for the line of business days, accountable for repository compliance.
● Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, UML and Business Process Modeling
● Conducting user interviews, gathering requirements, analyzing the requirements using Rational Rose requisite pro - RUP
● Extensively worked with Risk Management, Mortgage Loan Servicing, and Commercial and Residential mortgage
● Analyzing the existing reports, reporting system.
● Extensively Worked in Data Analysis, Data Requirement Analysis and Data Mapping for ETL process.
● Analyzing the facts grains and slowly changing dimension attributes
● Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation are in place
Environment: MS Visio, MS Access, SQL, Rational Rose, SQL Server 2005, Windows XP, Unix,, MS Excel 2003.
EDUCATION
Certified Scrum Master
University of Charlotte North Carolina
Bachelor's degree in Business Administration
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