General Manager Customer Service

MIGUEL JUAN ROSARIO-MELO

**** ****** **, ********* ** · (347) 592- 8214

Email · ************.**@*****.***

EXPERIENCE

**** - ****

FOREMAN, NEVEREST SCAFFALDING

Coordinating daily tasks according to priorities and plans, making changes when necessary due to weather, supply, delivery, and personnel.

Recruiting, hiring, training, managing and mentoring employees and contractors

Providing adequate resources and staffing to meet project schedules, laws, regulations, best practices, and safety needs.

Emphasizing safe use of tools, machinery and equipment while providing training on safety gear, helmets, and procedures.

2017 - 2018

RECEPTIONIST, LAW OFFICE OF PHIL

Making appointments for all staff or for specific employees, such as executives

Processing bills and helping clients or customers if they have any questions about their charges.

Organizing files for billing, customer, and client records, etc.

Directing visitors to the correct office

Responding to all customer inquiries in a polite and timely manner

2015 -2016

GENERAL MANAGER, H & M STORE

Developing key performance goals and managing the performance of staff

Creating and implementing strategies for business growth

Hiring new staff within a department or business unit

Ensuring that departments or units deliver quality offerings to clients.

Working closely with account managers and other senior staff to retain clients.

Developing new solutions to meet client needs.

Improving internal processes for better productivity

Overseeing large projects and interpreting performance reports

Managing the budget and monitoring the financial health of a location or business unit

EDUCATION

MAY 2016

CRIMINAL JUSTICE

ASA COLLEGE

NY

SKILLS

Fluently Bilingual (Spanish and English)

Extensive experience in servicing customers

An independent self-starter, self-motivated innovator.

Knowledgeable and experienced in general office operations.

Superior communications skills in dealing with customers and co-workers.

Well-organized and highly efficient working in a multi-tasking dynamic environment.

Ability to plan, organizes, and supervises the work of others.

Customer Service oriented.

Troubleshooting and problem resolution.

Technical proficiency in MS Word, Excel, Power Point and Outlook.

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