Customer Service Data Entry

Katherine Woenker

*******@*****.*** Phone: 309-***-**** https://www.linkedin.com/in/katiewoenker/ Histotechnician, Client Support, and Digital Marketing Team Oriented Sales Experience

Attention to Detail Content Creation

Workflow Optimization Data Entry, Analysis, and Tracking Customer Service Website Development

Technologies: Epic, Meditech, Wordpress, Facebook, Instagram, Twitter, Linked In, Word, Excel Industries: Healthcare, Customer Service, Lab Technology WORK HISTORY

Swedish Medical Center (2022 - present)

Level 1 trauma center focused on team work and quality of patient care Histotechnician PRN

● Creating microscope slides for 1,000s patient tissues

● Answering calls, triaging cases, client support

Northwestern Memorial Hospital (2021 - 2022)

Academic hospital prioritizing patient care, teaching, and improving community wellbeing Histotechnician Contract

● Embedding 10,000s patient biopsies

● Creating microscope slides for 10,000s patient tissues American Income Life 2021

Insurance Agent

● Generated $10,000 of revenue in first 3 months

● Calling 100s of clients and leads weekly

● Presenting and highlighting product values via zoom weekly Histotechnician Contract (2018 - present)

● Provided histotechnician services to six hospitals serving 1000s of patients

● Ensuring quality control of tissue stains for 100s of patient cases

● Assisting with workflow optimization and revamping of lab to pass CAP inspection/regulations University of Colorado Dermatopathology (2016 - 2018) Histology Technician

● Cutting frozen sections for 1,000s of patient biopsies

● Over 1000s of hours on the job training in embedding, microtomy, and staining Biomat/Grifols 2015

Donor Center Technician

● Screening 1000s of clients for plasmapheresis medicine development

● Transferable skills include cultivating clear, personable, and empathetic communication, attention to detail, data entry and analysis

EDUCATION

University of Denver, Digital Marketing Bootcamp Certificate, Dec 2022 Metropolitan State University of Denver, Some college: Integrative Healthcare 2016-2018 Illinois State University, Some college: Psychology, Biological Sciences, and Philosophy 2006-2013 CERTIFICATIONS

Histotechnician, American Society for Clinical Pathology, Sep 2018 - Present Meta Digital Marketing Associate, Facebook and Credly May 2023 - 2025

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