Customer Service Data Entry
Resume:
ESSENCE
BABINEAUX
*******.***@******.***
Houston, Texas 77018
CONTACT
SKILLS
Computer Skills Typing Speed 30
Words Per Minute Data Entry
Terminal (PDT, Mainframe Terminal,
etc) EMail Software (Outlook,
Thunderbird, etc) Internet Browser
(Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners,
Printers, etc) Personal Computers
Presentation Software (PowerPoint,
Flash, etc) Spreadsheet Software
(Calc, Excel, etc) Word Processing
Software (Word, WordPerfect, etc)
Language Skills English - Excellent (
Read Write Speak
•
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. CAREER OBJECTIVE
Server Trainer
South side sporting club, Houston, Tx
Macys Credit and Customer Service
Macys, Houston, Texas
Managed and oversaw a team of call center agents in preparation to respond to customer concerns.
Assisted with hiring and onboarding new employee
Monitoring and evaluating agent performance, providing coaching opportunities, and taking corrective action, if necessary.
Analyzing KPI's such as call waiting, call abandonment, hold times, etc Motivate and support agents through feedback and communication.
Prepared monthly and annual performance reports. Administrative Assistant
Tomball parkway, Tomball, Texas
EXPERIENCE
August 2022 - June 2023
Mentored new employees by providing guidance on proper etiquette when interacting with customers.
•
• Served as positive role model and mentor for restaurant waitstaff.
• Guided guests through menu items to promote ultimate dining experience. Presented excellent customer service by accurately fulfilling orders and maintaining facility and equipment.
•
Analyzed customer feedback data regularly to determine which areas needed improvement within the restaurant.
•
November 2020 - September 2021
March 2019 - August 2020
Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .
•
Compiled and entered data into various databases to ensure accuracy and
• completeness.
Waitress Supervisor
Hooters, Houston, Tx
Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
•
Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
•
May 2015 - June 2019
Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
•
Demonstrated strong communication skills in effectively resolving customer complaints or issues.
•
Monitored cash registers to ensure accuracy of all transactions while adhering
• to company policies regarding cash handling procedures. Motivated employees through positive reinforcement techniques in order to maximize productivity levels.
•
Displayed strong multitasking capabilities while managing multiple tasks simultaneously during busy shifts.
•
Associate in Science (A.S.)
Texas School of Business, Houston, Texas
EDUCATION
December 2023
CERTIFICATIONS
• Tabc
• Food handlers
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