SILVANA MUELLER

SKILLS SUMMARY

Exceptional personal computer knowledge and mastery of many software applications.

Thirteen years of executive secretarial/staff support experience. Knowledge of the principles and practices of modern office ability.

Proficient in maintaining confidential records and reports.

Ability to communicate effectively both orally and in writing (English & Spanish).

Proficient in maintaining effective working relationships with peers, superiors, County staff, vendors, suppliers and the public.

Proven leadership with special capabilities in managing multiple projects, plus extensive experience in working with customers to resolve difficult situations.

COMPUTER SKILLS

JIMS, AS/400 iSeries, Unix Operating System, QuickBooks, Accounting Systems, Access 2007, Email system, Support for IS equipment (printers and fax) Unix login maintenance on SAM application, Data base backups/restores, Excel, Word and power point.

EDUCATION AND TRAINING

Southwest University – AAS in Health Admin credits 167 – GPA 3.81 7/9/09 - 8/22/2011

Southwest University - Medical Assistant credits 55 – GPA 4.0 8/2010

Certificates: *Laboratory Procedures *OSHA Laboratory Safety and Bloodborne Clinical Skills *Pathogens * Venipuncture and Blood Withdrawal *CPT American Heart Association *Microsoft Word *Excel *Power Point

PROFESSIONAL SKILLS

CLJ Consulting and Contracting LLC – Case Aide 9/12/2021 - 5/25/2023

20701 Gulf Victory Rd Fort Bliss. El Paso, TX 79918 - Gus Soto 305-***-****

-Upload UC’s file into UC PORTAL whenever is needed

-Assists mgmt. staff with daily responsibilities: filing, copying, answering phone, confidential data entry, childcare and line of sight supervision as needed. Tracks children’s belongings. Ensures ORR policies and procedures are followed.

-Responsible for adhering to all ORR regulations. Provides reports to managers as required.

-Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.

Comprehensive Health Services – Youth Care Worker 11//12//2019 – 8/8/2021

4561 O’Leary Dr. El Paso, TX 79938

-Commit to young people and understand the factors affecting their lives, enhance the lives of every child that attends our facility. Ability to act with integrity in times of stress. Establish good relationships with a range of people.

-Develop a cleaning routine throughout the day that keeps all of the interactive areas sanitary and safe

-Monitor children during outdoor activities and interact with the children to enhance their learning. Writing and presenting reports. Work with teachers to maintain communication with parents and contact parents in emergency situations

-Prepare and serve meals and monitor children during lunch time

BYGA Healthcare Insurance Cust. Serv. (temporary job) 5/20/2019 – 9/21/2019

1200 Golden Key. El Paso TX 79925 – Gabby 915-***-****

-Responsible for healthcare administrative professional, register and submit new medical insurance application for new clients, update existing client demographics by collecting detailed information including personal and financial information successfully managing large amounts of inbound and outbound calls, greeting and scheduling and visitors.

Charles Schwab - Account Solutions Administrator/CSR 3/21/2016 – 4/30/2018

1954 Northwestern Dr. El Paso, TX 79912

-Review and process new Schwab brokerage account applications, interpret and apply judgment to various requests received, utilize a passion for client service and problem solving to execute on processing tasks at hand, meet internal and external client expectations, manage multiple tasks effectively, work collaboratively with other team members to deliver high quality service.

EP County Jail - Correctional Clinical Associates 11/8/2011 – 3/14/2015

12501 Montana Ave. El Paso, TX 79938 – 915-***-****

-Provide diversified administrative, clerical, scheduled appointments for inmates and technical assistance within the correctional healthcare facility, systems management, medical records processing, served as initial point of phone/personal contact. Processed and distributed patient discharge documents.

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