Administrative Assistant Customer Service

EDUCATION

AWARDS

●Bluefield High School Bluefield, WV

High School Diploma – June 1999

●West Virginia State Charleston, WV August 1999 – January 2000

●Strayer University Roanoke, VA

October 2005 – December 2006

●Waste Industries Branch Office Assistant Key Award

2013

●Waste Industries National Administrative Assistant of the Year

2013

EXPERIENCE

●Project Coordinator Assistant – Dellinger Precast Denver, NC – August 2022 – Present

−Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.

−Photocopied, distributed and emailed documents to project managers.

−Created job files for each project and maintained current data in each file.

−Responded to requests for information on materials to inquiring parties.

−Maintained database and spreadsheets with accurate inventory and status.

●Law Firm Assistant – Winthrop & Winthrop Law Firm Statesville, NC – March 2021 – February 2022

−Managed multiple tasks and met time-sensitive deadlines.

−Answered central telephone system and directed calls accordingly.

−Answered phone promptly and directed incoming calls to correct offices.

−Provided clerical support to company employees by copying, faxing, and filing documents.

−Compiled information from files and research to satisfy information requests.

●Representative – Republic Service Call Center Charlotte, NC – November 2020 – January 2021

−Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

−Adhered to company policies and scripts to consistently achieve call-time and quality standards.

−Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

−Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

−Placed outbound customer service or customer satisfaction calls to follow up on issues.

●Cashier – Energy United Cornelius, NC – October 2019 – March 2020

−Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

−Answered questions about store policies and addressed customer concerns.

−Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

−Built relationships with customers to encourage repeat business.

−Assisted customers with returns, refunds and resolving transaction issues.

●Customer Service Lead Representative – Waste Industries Greensboro, NC – September 2013 – March 2019

−Attended monthly quality administrative meetings and utilize information to put performance improvements in place.

−Supervised and complete yearly performance evaluations for customer service staff of two.

−Participate in interview panels and complete new hire human resources functions.

−Complete and analyze monthly reports around revenue and refunds.

−Provide Lead Representative coverage for four branches.

−Handle all branch customer complaints and concerns.

−Planned and organized branch staff morale activities.

−Engage in community collaborative events.

SKILLS

●Working knowledge of Microsoft Office

●Experienced in planning and organizing tasks and events.

●Complaint resolution

●Patience and problem-solving ability

●Effective communication style to meet a variety of consumers needs.

●Recordkeeping strengths

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