Customer Service Supply Chain
Resume:
Deena Allen
OBJECTIVE: I am seeking a secure position with a strong company in which I will be able to provide, purchasing, planning, sales support and customer service and use the strong administrative skills to the benefit of the company. EXPERIENCE:
10/2022-10/2023t Infotree Global Solutions/Honeywell Phoenix, AZ Procurement Buyer II Mech Planning Procurement
● • Acting as a liaison between Sourcing and all other interfacing organizations to plan, coordinate and implement strategies for all Supply Chain activities related to fulfilling manufacturing and aftermarket requirements.
● • Heavily involved in hardware transition activities including all aspects of planning and transition execution.
● • Plan, schedules, places orders and administrates purchase orders to ensure quality hardware is delivered on time.
● • Maintains proper inventory levels per order policy.
● • Manages inventory to a specified plan as required to support production as shown in the SAP ERP system.
● • Researches and provides constant feedback to department and management relative to material shortages and supplier’s capacity and capabilities.
● • Active commitment to continuous improvement in the areas of Quality, Cost, Delivery and Lead Time.
● • Effective interpersonal and communication skills with all levels of employees and management. High degree of confidence, objectivity, tact, diplomacy and ethical conduct is essential.
● • Demonstrated ability in negotiations, planning and hardware administration procedures
● • Ability to organize work, document and/or report concisely and accurately and be thorough in carrying out the responsibilities of the job.
● • Monitor and release kits to both internal and external suppliers to support Production and After Market needs.
● • Responsible for purchasing and negotiating materials, equipment, and supplies from vendors. Evaluates vendor quotes and services to determine most desirable suppliers.
4/2022-7/2022 Xtreme Manufacturing Inc. Henderson, NV Buyer
● Negotiate and secure the best pricing for quotes and place purchase orders to vendors for various products throughout the company, varying from equipment supplies to equipment.
● Create and monitor purchase orders, contracts, forecasts, and supplier interactions with the Purchasing department and other company departments.
● Place orders for materials, equipment parts & supplies for all departments throughout the company.
● Ensure that ordered items are delivered on time.
● Negotiate pricing and vendor selection
● Maintain purchasing records
● Perform critical inventory tasks to ensure the correct amount of items are in stock
● Maintain updated and accurate records of inventory, including transfers and cycle counts
● Review documentation and monitor product codes to search for discrepancies; troubleshoot quantity discrepancies
● Develop and implement improvements process to existing operational procedures to maximize accuracy
● Performs physical counts, reconciles actual stock count to generated reports
● Daily Cycle counting and maintaining inventory integrity 100 % year-round
● Arrange emergency shipments and expedited deliveries on behalf of internal customers
● Resolve problems including but not limited to invoicing, purchasing, shipments, and deliveries as needed
● Assist with Inventory control skills to secure inventory integrity 8/18-9/20 Precision Engine Control Systems, Inc. DBA Meggitt Sorrento Valley, CA Buyer
● Plan, lead, improve, and execute against pre-established sourcing strategies with metrics tracking and results from end-to-end perspective for Business and Production success
● Maintain accurate configuration of assemblies (BOMs). Ensure accurate lead times, and inventory levels (including spares) to mitigate risk of production piece part shortages
● Facilitate technical discussions, make vs buy decisions, launch New Product Introductions, and conduct should-cost modeling to ensure optimal Purchase Order issuance and execution
● Work and develop agreements and contracts with various suppliers for 5 new product projects within my commodities. Including and not limited to PCBs, electronic components both new and aftermarket supply sourcing.
● Execute risk management analysis which take into consideration past performance data, demand vs supply, and lead time stack-ups from piece part to launch vehicle integration
● Optimize logistics, manufacturing, quality, ordering/redistribution policies, and refurbishment/reusability planning and buying for the parts that you own
● Support Supplier facilities visits to identify and leverage equipment and expertise with an emphasis on meeting cost, quality, and delivery goals with strategic suppliers
● Be the "Go to" resource for Engineering, Supply Chain, Production, and Build Reliability stakeholders to determine the best value sourcing, NPI Sourcing Plans, Logistics and Lead Time optimizations, etc.
● Build cross functional teams and champion continuous improvement initiatives to meet or exceed cost, quality, and delivery goals. Proactively status and update management and engineering teams on all critical supply issues
● Champion value add value engineering projects to improve part quality and reduce cost
● Execute to a supplier bid-list with preferred suppliers. Mitigate sole/single source risk and ensure continuity of supply
● Develop and maintain strong relationships (Internal to external Suppliers)
● Assess and leverage supplier technical capability, equipment, capacity, and risk in procurement
● Place POs for SAP MRP Planning messages for Production parts and via email signals, if required
● Diagnose and resolve purchase order discrepancies and invoice issues. 11/15-7/18 Rocket Farms, Inc. Vista, CA
Purchasing Specialist
● Process purchase orders, file credit memos for supply loss and defects, constant coordination with suppliers, and obtain invoices and notify A/P to process payments.
● Coordinate space, crop schedules, maintain online packing list system, update product delivery schedule (including ETA, quantity, and locations).
● Monitor and analyze shipments per packing lists and identify any order fulfillment discrepancies from the shippers to take corrective actions.
● Scout through the products upon arrival for quality control, compile vendor credit claim reports with supporting pictures, and follow up claim status.
● Compile data of monthly PO receipts, arrival vendor credit dumps, and contract Accounting Department to reconcile company’s month-end financial and inventory statement.
● Stay on top of product delivery status. Coordinate with custom brokers, trucking companies, and shippers for the latest delivery status and update operations team of physical receiving and follow up on transfer orders when needed.
● Coordinate with the Logistics team for any pick-up or delivery activities among suppliers, contract growers, and facilities. ● Perform other duties as assigned or required.
03/14-10/2015 Aerotek/Zodiac Pool Systems Inc. Vista, CA Buyer/Customer Service Representative
● Running reports and reviewing purchase requirements utilizing Oracle MRP system.
● Issuance and updating demands for Purchase Orders and maintaining daily reporting of changes per forecasted adjustments.
● Required to support planning functions, including but not limited to: contract manufacturing services, purchase order releases, logistics, kitting, repair planning, product conversions, customs brokerage,
● Required to utilize or prepare material planning requirements in accordance with standard operating procedures.
● Consistently work on complex assignments requiring independent action and a high degree of initiative to resolve issues.
● Completes complex tasks in creative and effective ways.
● Performs purchasing function for all raw material associated with electronic and mechanical assemblies, including but not limited to: electronic components, PCB’s, hardware, plastics, metals, production supplies, and packaging material.
● As directed, negotiate with supplier(s) for terms of purchase and planning, for optimized cost savings for the Company.
● Ensures that raw material components are ordered and delivered in a timely manner and must fully understand MOQ’s and SPQ’s.
● Maintains appropriate inventory levels as set by materials management.
● Responsible for proactive Customer Service.
● E- customer contact regarding order and product delays, providing status updates and providing anticipated shipping and tracking to the customer.
● Attend daily production meetings for Vista 1 and Vista 2 to provide Customer Service input, status and support.
● Attend Finished Good meetings twice weekly to provide Customer Service input, status and support.
● Provide support to Customer Service prioritizing, inputting, revising and cancellation of customer orders. 01/09-8/12General Atomics Aeronautical Systems, Inc. Poway, CA Buyer
● Aerospace defense contractor procurement compliant with DCMA and FAA government policies and procedures.
● Procurement of hardware, electrical components such as wiring harnesses, terminal rings, circuit breakers, switch components, fuse and fuse holders, Surge suppression ICs, diodes, PCBs, transistors, capacitors, wire ducts and raceways, and various solder sleeves.
● Planning of Production COTS and Non-Production parts for various aeronautical Unmanned Aerial Vehicles using SAP MRP forecasting.
● Bid/Quote and assessment of Qualified Suppliers compliant with DFARS, DCMA and FAA polices.
● Placement of Purchase Orders, Vendor Managed Inventory programs, Blanket Purchase Orders and all maintained changes (POCA, CN, and ECN), cancellations, and expediting.
● Negotiation of contracting and verification of Quality, Pricing and business worthiness of all prospective and current vendor status, performance, inquiries, and customer service issues.
● Verification, updates and revision changes for all blueprints in paper or electronic forms.
● Daily meetings and status updates of parts with Quality, Manufacturing, Sales, Shipping and Management for all Purchase Orders and Project Management for production status and assistance with internal customer support on all part obsolescence and revision updates.
● Responsible for weekly, daily and monthly reports of vendor account status, delivery timeliness, and performance.
● Assistance with Army/Navy technical support of origination and identification of all parts in revision of Technical manuals for Government customers. ● Compliance with internal and DCMA audits.
4/07-4/08 TLC/Aperio Technologies, Inc. Vista, CA
Purchasing Specialist
● Quote entry and conversion.
● Purchase Order entry, changes (POCA, CN, and ECN), cancellations, and expediting.
● Procurement of wiring, insulation, junction boxes, Rockwell automation switches, Cohu cameras, wiring harnesses, fuses, PCBs, transistors, digital imaging components.
● Coordination of purchase and warranty shipping for-all PCBs, transistors, diodes and electronic components.
● Maintain all vendor status updates, inquiries, and all customer service for accounts.
● Verification, updates and revision changes for all blueprints in paper or electronic forms.
● Interaction with Quality, Manufacturing, Sales, Shipping and Management to maintain purchase order status updates current. ● Responsible for weekly, daily and monthly reports of vendor account status, delivery timeliness, and performance. 8/05 – 9/06 Alphatec Spine, Inc. Carlsbad, CA
Instrument Planner/Human Bone Tissue Inventory Clerk
● Responsible for Human Bone Tissue storage, inventory counts and reconciliation, restocking, ordering, fulfilling and shipping to customers both internally and externally.
● Provide customer service support for national sales force.
● Plan manufacturing of 8 product lines from component to top level assemblies.
● Analyze and identify demand and use of raw materials and order, monitor, expedite and provide reports on products.
● Interact with Quality Control, Material, Engineering, Document Control, Manufacturing, and outside vendors to manufacture and produce spinal instrument product lines.
● Utilize MRP/ERP systems to schedule and budget for product line materials and external part purchasing.
● Training and use of Vantage by Epicor, Manufacturing Deviation procedures, NCMR procedures, and Quality Modules.
● Analysis of ECO implementation and distribution in product lines.
● Material receipt, inventory, and receiving product inspection.
● Bill of Materials and Bill of Operations changes
● Input and maintenance of product lines.
3/05 – 8/05 Aerotek Carlsbad, CA
Purchasing Clerk/Planning
● Trained in finished and raw material quoting and comparison pricing techniques; order fulfillment; external and internal material ordering; and MPS/MRP recording and tracking systems.
● Purchase and forecast review using Oracle-based MRP system.
● Communication with Sales, Shipping, Engineering and Quality Control departments to assure internal material ordering and restocking quality.
● Heavy communication to maintain business relationships with Vendors and Suppliers.
● Data entry of Sales and Purchase orders.
● Maintenance of both customer and vendor databases.
● Assist with internal and external Shop Order Fulfillment.
● Report material availability, vendor shipping and delivery timeliness.
● Update new product worksheets and departmental completion.
● Non-Conforming Material Reporting and vendor returns. 3/03 – 11/04 Allied Swiss Screw Products Oceanside, CA Engineering Assistant
● Responsible for processing manufacturing job routing and BOMs.
● Update engineering job loads within shop scheduling utilizing MRP/ERP system.
● Update schedules and inform the manufacturing and planning department of floor routing progress.
● Update part database processes, ECM, and part rejects and problem histories.
● Order supplies for the engineering department and update and revise blue prints and hold-to prints. EDUCATION:
Mira Costa College Oceanside, CA
Earned transfer credits for B.A. degree program.
California State University, San Marcos San Marcos, CA Undergraduate Sociology Degree Program
SKills: Microsoft Office: Excel, Word, Onenote, Outlook ERP: SAP, Peoplesoft, Made 2 Manage, Navision, Nuvision, Epicor, Oracle, Netsuite. REFERENCES UPON REQUEST
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