Financial Coordinator Customer Care

Tambra Nash

Newark, TX ***** 817-***-**** ********@*****.***

Summary

Financial Coordinator Customer Care Exceptional leader with a proven ability to manage diverse groups of customers and individuals. Above average aptitude for motivating associates to meet and exceed deadlines while delivering stellar performance of customer focused quality. Self-motivated Financial Coordinator proudly offering over 15 years' experience working in fast-paced office settings. A poised professional overseeing administrative tasks with relative ease, including billing and invoicing. Dedicated to providing patients with detailed information on benefits and payments.

Skills

Purchasing and Warehousing

Product shipping and receiving

Customer liaison and problem resolution

Employee monitoring, peer coaching and motivation

Microsoft Office 365

IE, Chrome

PBM: SAP and People Safe, Rx Source and Health Care

Problem Resolution

Billing

New Hire Training

Customer Service

Collections Understanding

Payment Collection

Telephone Etiquette

Processing Payments

Account Reconciliation

Team Oversight

Verbal and Written Communication

Experience

FINANCIAL COORDINATOR 01/2009 - 10/2023

CVS Health Caremark - Irving, TX

Finance team lead, billing, and collections unit

Problem resolution with a goal of research-to-resolve

Member account audit, journaling, funds research and reconcile.

Billing, report management, member account auditing and adjustments

Discuss, explain, and answer member questions about account balances.

Strong verbal communication and research skills

Great organization, mediation, and motivation insight

Third party billing generation, reconcile and troubleshoot.

New hire training and continued coaching

Procedure's adherence

Dispute resolution, escalations and follow up adherence.

HIPAA Compliant.

Education and Training

Northwest High School - Justin, TX High School Diploma

05/1983

Websites, Portfolios, Profiles

https://www.linkedin.com/in/tambra-nash-375377104/

References

References available upon request.

Contact this candidate