It Support Customer Service

EMMANUEL SOBGA

*****@*******.*** 346-***-**** Katy, TX 77493 WWW: https://www.linkedin.com/in/esobga/ Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to giving every customer a positive and memorable experience.

Help Desk Software

Report Generation

Service Ticket Tracking

Technical Support

Application Support

Customer Service

Incident Management

Technical Documentation

Computer Maintenance

Service Desk Support

Help Desk Support

User Support

Incoming Call Management

Analytical and Methodical

Teamwork and Collaboration

Microsoft Certification

Active Listening

Help Desk Support Specialist Belmont Village Senior Living - Houston, TX 03/2022 - Current Provided technical assistance and troubleshooting for customers with hardware, software, and network issues. Responded to customer inquiries via phone, email, or chat support. Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.

Installed anti-virus programs on users' computers and configured them accordingly. Provided guidance on best practices when dealing with IT-related incidents. Opened service tickets for clients, documenting user information and descriptions of problems. Assisted customers with instructional support and product troubleshooting. Initiated shipments to send equipment to clients and tracked return shipments. Set up equipment for employee use by performing or properly installing cables, operating systems, or software. Maintained positive working relationships with fellow staff and management. Fulfillment Associate Amazon - Katy, TX 12/2021 - 03/2022 Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals. Motivated and encouraged team members to communicate more openly and constructively with each other. Bilingual French Telephone Interviewer American Institutes for Research - Katy, TX 02/2022 - 02/2022 Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.

Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.

Managed time effectively by completing assigned tasks within specified deadlines. Summary

Skills

Experience

Tier I, Desktop Support Specialist 48forty Solutions - Houston, TX 10/2021 - 02/2022 Performed system upgrades, including operating system installations, application installations, and patching. Conducted regular maintenance tasks such as cleaning dust from inside computers or updating software applications.

Resolved service requests by individually troubleshooting and addressing user issues. PBT Field Technician Harris County Public Health - Houston, TX 08/2021 - 09/2021 Provided technical support to customers via phone, email, and in person. Troubleshoot Wi-Fi issues and connectivity issues

Tracked customer issues and resolutions, and other various duties Responded quickly to emergency situations requiring immediate attention. IT Service Desk Analyst IT Authorities - Tampa, FL 05/2018 - 02/2021 Assisted in the installation of new hardware, software, and operating systems. Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.

Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory. Installed anti-virus programs on users' computers and configured them accordingly. IT Service Desk Analyst SYSCO Food Services - Cypress, TX 06/2015 - 04/2018 Assisted in the installation of new hardware, software, and operating systems. Stayed up-to-date on information technology trends by attending training and conferences. Administered and maintained anti-virus and anti-malware software on end-user computing devices to reduce security incidents.

Stayed up-to-date on information technology trends by attending training and conferences. Monitored network operations to identify performance, capacity and utilization issues. DeVry University Houston, TX 10/2016

Bachelor of Science: Technical Management

First and second semester, 2015: Dean's List

3.57 GPA

DeVry University Houston, TX 12/2014

Associate of Science: Electronic And Computer Technology 3.81 GPA

Graduated cum laude

Second semester: - Dean's List

Cameroon Christian College Cameroon 07/1993

High School Diploma

Basketball

Meditation

Reading

Education and Training

Activities and Honors

Music

High Honors

Microsoft Azure Fundamentals

Introduction to Cybersecurity Tools & Cyber Attacks English:

Full Professional

French:

Native/ Bilingual

References available upon request.

Accomplishments

Certifications

Languages

References

Contact this candidate