Filipe Vieira

*** ********** **, **** *, Boston, MA 02135

ad1jag@r.postjobfree.com • 781-***-****

EDUCATION

Northeastern University, Boston, MA

Bachelor of Science in Civil Engineering, Business Administration Minor 2009 Master of Science in Industrial Engineering 2011

General Assembly, Boston, MA

User Experience Design 2018

CERTIFICATES

Lean Advancement Initiative Certificate 2010

User Experience Design Certificate 2018

PROJECT MANAGEMENT AND INDUSTRIAL ENGINEERING EXPERIENCE Lesley University, Graduate School of Education, Cambridge, MA 2013 – 2020 Director of ePortfolio Systems

• Streamlined data processes by utilizing code and script for developing quick retrieval of assessment information

• Served as Implementation Coordinator for the pilot phase and full launch of new ePortfolio system switchover

• Operated the ticketing system for ePortfolio-related inquiries with office of eLearning and Instruction Support

• Researched and evaluated various ePortfolio vendors for servicing the needs of accreditation and assessment

• Provided innovative and pragmatic ideas and solutions to online vendors for enhancements and feature requests

• Forecasted the increase of ePortfolio accounts for staff, students, and faculty for each of Lesley’s nine semesters

• Consulted with Program & Division Directors in establishing department needs into a systemized platform Administrative and Special Projects Manager for Assessment 2011 – 2013

• Designed detailed program reports and spreadsheets for Deans and Director of Assessment and Accreditation

• Built and carefully curated a master criteria database for accessing rubric data and standards for over 250 courses

• Performed quality data checks for ensuring accurate, complete, and impactful reports for Deans and Directors

• Developed systematized key assignment codification system for tracking, referencing, and data merging

• Troubleshooted technical issues for students, staff, and faculty in online assessment platform RETAIL AND FOOD SERVICE EXPERIENCE

Troquet, Boston, MA 2023 - present

Host

Pirate’s Dinner Adventure, Buena Park, CA 2022

Operations Manager (Food & Beverage Dept.)

• Enhanced the arena setup procedure by simplifying charts to a standardized reference system, increased the accessibility of information to servers via electronic means, and reduced expenses by switching to cloud services

• Interviewed applicants and hired staff to restore pre-COVID service levels to 35 staff members from 20 Party City, Boston, MA & Long Beach, CA 2020 - 2022 Customer Service & Operations Manager

• Oversaw the daily functions of store by processing new inventory, preparing reports, and training employees,

• Developed processes for quick and accurate retrieval of customer items while improving turnaround time COMPUTER LANGUAGES & APPLICATIONS

Sketch, C++, Javascript, MATLAB, LINGO, AutoCAD Civil 3D 2008