Tiffany M. Mitchell

Duluth, GA *****

ad1jab@r.postjobfree.com

ad1jab@r.postjobfree.com

***/ ***-****

Employment History

ASK Staffing and Consulting Agency

Maximus Duluth, GA Jul /2023-Aug/2023

Customer Service Representative- Handled calls for customers in Idaho seeking assistance for SNAP, by advising them of necessary steps for the program to remain in compliance with the Department of Health and Welfare by scheduling appointments, addressing barriers regarding their employment them with the necessary information for their SNAP benefits.

Maximus- Duluth, GA * Remote Oct / 2021- Jun/2023

Contracted CSR-Assisted in various positions with the ERAP program anywhere for Validations, Adjudication, PUA and Customer Service provided clerical, as well as, quality customer service for applicants regarding payment and process status for Emergency Rental and Utility Assistance for the State of Arizona.

ACS- (IBM) Duluth, GA *Remote Jan 2021- Aug/2021

/ NYDOL Claims Associate- Intercepted large volume of calls regarding Pandemic Unemployment Assistance, required being detailed during claimants eligibility questions, and verification completion process to determine if payments were missing and to complete any certifications manually over the phone, this position required not just various security procedures but required Me to listen, advice and inform claimant of necessities to receive their UI Payment.

SGS Consulting- Lawrenceville, GA * Remote Oct 2020- Dec/2020

Assurant LLC -Customer Service Rep- Answered incoming calls regarding customers following up on disaster payments for their claims required providing status office payments .and expectations of next required multiple steps such as scheduled contractors being sent out to help to get the damage estimations.

TTEC- Lawrenceville, GA * Remote July /2020-Sept/2020

Schwans- -

Customer Service Rep -Answered incoming calls to assist customers with food orders and delivery issues, also answered general questions regarding our products, the preparation of our products.

Apex- ADP Alpharetta, Ga Jan/2020 - May/2020

Customer Service Associate- Worked remote as a contracted employee with ADP in the Wholesale Dept and Teledata Dept by starting out building Firm accounts for ADP payroll accounts, transitioned over to remote as a customer service associate processing payroll and various other payroll assistance initiated by way of phone and ADP payroll applications.

United Health Care Group/ Optum Sandy Springs, Ga May/2018 – Oct/2019 Claim Associate II - Processed Pharmacy Claims by checking for accuracy and eligibility based on date of service. Tasks required a variety of moving parts in database to upload all bills to be submitted for payments this position required being a self-starter and self-efficient based on daily workload.

July/2017- May/2018

Data Entry Clerk- Processed Massachusetts Medicaid applications received electronically regarding annual renewals. Tasks include entering all personal information for eligibility purpose, such as, immigration information, Driver’s license and employment verification with accuracy. Required daily quotas and high-performance Metrics being met with QA monitoring.

Chico’s Distribution Center Winder, GA Sept/2016 - Jan/2017

Customer Service Representative- Worked within a call center providing various customer service duties to customers, Sales Associates by phone queue with tasks such as sales, price adjustments, shipment tracking issues and numerous problem solving tasks regarding Chico’s, White House Black Market, Soma & Boston Proper Clothing.

cont

Colorado Department of Treasury Denver, CO Mar/2016 - May/2016 Executive Assistant to the Treasurer – Worked as quality control within a call center regarding unclaimed property. Duties included researching and assisting claimants with their unclaimed assets, monies, deposit boxes from default of inheritance- Assisted in the vault inside State Capital as an appraisal assistant for quality control purposes. *High Security Position*

Education}

T. H. Pickens Technical College Aurora, Co 80013 Certified Administrative Assistant

Paris Higher Education Aurora, Co 80012 Graduated

Technical Skills :

Microsoft Office Suite

Data Entry

Excel

Genesys ( Inbound/ Outbound phone system)

Typing 45+ wpm

Some minimal I,T Troubleshooting

Clerical tasks

Personal Skills:

Hard Worker

Team Player

Compassionate

Reliable

High Integrity

Flexible

Self Starter

Contact this candidate