Lenore Henderson

Real Estate Broker/ Salon Manager Chicago, IL

ad1j9c@r.postjobfree.com

1-773-***-****

Authorized to work in the US for any employer

Work Experience

Salon Professional

Bella Mia Salon - Chicago, IL

May 2019 to Present

• Salon Assistant Manager

• Open/close salon(keyholder)

• Manage CRM(Customer Relationship Manager)

• 5 Star Rated Licensed Nail Tech Professional

• Works Independently

• Detail Oriented

• Guest Assistance/Services/Customer Service

Real Estate Broker/Home Staging

Chicago, IL

May 2019 to Present

• Market for the Acquisition of buyer/seller clients(calls, text, social media, referrals)

• Monitor, Update CRM(Customer Relationship Management)

• Arrange and conduct private property tours/home showings

• Maintain Follow up schedule with clients(acquired from website and social media)

• Process and negotiate contracts for offers for home purchases/home sales

• Conduct buyer/seller presentations

• Mentor

• Top Producing Agent

Salon Manager

The Nail Social Salon - Chicago, IL June

2012 to May 2019

• Salon Manager

• Detail Oriented

• Front Desk/Check in & Check out

• Resolve Client Issues

• Mentor

• Works Independently

• Salon Marketing

• Mantained Salon CRM(CustomerRelationship Manager)

• Monitored/Ordered/Maintained Inventory

• Open/Close Salon(keyholder)

• Recruits/Interviews/Trains New Techs

• Record keeping/Payroll

• Maintained tech and client scheduling

• Managed/Monitored Client Retention

• Admin

• Guest Assistance/Customer Service

• Promote/Upsale Packages

• 5 Star Rated Salon Professional

Salon Manager

Eshe Day Spa and Salon - Chicago, IL

January 2007 to June 2012

• Assisted in marketing the salon (Social Media and Constant Contact)

• Guest Assistance/Customer Service

• Managed/Coach 8 techs/stylists

• Monitored/Ordered/ Maintained Salon Inventory

• Performed services in a timely manner

• Maintained a sanitary work environment

• Met and exceeded retail selling goals

• Managed Multiple Departments(Hair, Spa, Nail, Front Desk) Assistant Bank Manager

American National Bank - Chicago, IL

October 1998 to January 2007

• Supervised team of eight to ten tellers at a time

• Completed and facilitated teller's monthly performance summaries and annual reviews

• In charge of balancing the Central Vault of the unit daily (amounts totaling as much as

$800,000+)

• Distributed currency and coin to the tellers when needed

• Balanced American Express Travelers Checks (monthly)

• Reconciled general ledgers for the bank(daily)

• Completed daily assignments from the manager

• Security (Maintained tapes and keys)

• Call Center(inbound/outbound) resolved customer issues Education

Bachelor of Arts Degree(Marketing/Merchandising))

International Academy of Design & Technology - Chicago, IL August 2007 to July 2010

License Real Estate Broker in Real Estate

Chicago Association of Realtors - Chicago, IL

May 2019

Professional License in Nail Technician

Dudley's Beauty College - Chicago, IL

Skills

• Excel (4 years)

• Power Point (3 years)

• CRM software (10+ years)

• Marketing (10+ years)

• Product Development (10+ years)

• Balance Sheet Reconciliation

• Branding (10+ years)

• Account Reconciliation

• Contract negotiation (5 years)

• Email marketing (4 years)

• General ledger reconciliation

• General ledger accounting

• Negotiation (4 years)

• Social media management

• Customer service

• Guest services

• Analysis skills

• CRM software

• Leadership

• Supervising experience

• Sales

• Hospitality

• Negotiation

• Interviewing

• Presentation skills

• Marketing

• Cash handling

Certifications and Licenses

Nail Salon Professional License

September 1996 to November 2024

Real Estate Broker License

May 2019 to April 2024

Groups

NAR (National Association of Realtors)

CAR (Chicago Association of Realtors)

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