Customer Service Human Resources
Resume:
Brittney Szambelan
Janesville, WI
*******@*****.***
Skills:
● 10+ years of Sales
● 10+ years of Customer Service
● Proficient in Microsoft Office Suites
● Experienced Leadership
Experience:
Mercy Health, Janesville, WI
Emergency Department Patient Registrar May 2023
● Obtain and enter in computer all necessary registration information from patient/family.
● Verify insurance information.
● Greet patient/family and assist in answering questions or concerns via phone and in person.
● Collect applicable payments and educate patients on financial responsibility. The Back Bar, Janesville, WI
Bartender/Manager December 2005-Present
● Ensure proper coverage in staff scheduling to meet business needs.
● Coach and grow team members through Servant Leadership practices.
● Train new team members on proper food handling and preparation practices.
● Maintain internal restaurant inventory and place orders based on business trends.
● Handle customer issues in a timely and professional manner. State Collections, Beloit, WI
Medical Collections Specialist May 2019-August 2019
● Established rapport with patients by setting up payment arrangements.
● Communicated with patients through inbound and outbound phone calls.
● Arranged taking patient payments over the phone and discussed medical billing and insurance payments.
● Ensured patient information was correct and up to date. Education:
Blackhawk Technical College
Human Resources Management
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