Customer Service Representative

Debra Cantu

*** *. ******** **. ***. **** Phone: 830-***-****

San Antonio, Texas 78210 E-mail: ad1j8o@r.postjobfree.com EDUCATION:

San Antonio College San Antonio, Texas

Associate of Arts Degree, General Studies December 1977 The University of Texas at San Antonio San Antonio, Texas Course Study in Early Elementary Education Spring 1983- EXPERIENCE:

Covenant Christian Academy Colleyville, Texas

Substitute Teacher - Spanish I & II November

2019-June 2020

● Provide instruction to 4 small classes (average 14 students) as prepared by their teacher .

● Converse with students in Spanish and English to direct, utilize, and help them with recitations, readings, classroom assignments, homework and to prepare them for verbal and written exams.

● Be available to fill in for other classes (music, preschool, all grades) as needed, CASA of Central Texas, Inc. San Marcos,

Texas

Advocate Volunteer October 2016-November 2018

● Appointed by the Court to advocate for children removed from their homes by DFPS of Texas.

● Collaborated with all participants in child welfare cases including: parents, foster parents, grandparents, prosecutors, defense attorneys, judges, therapists, teachers, CPS, and CASA.

● Documented, reviewed, and analyzed court proceedings, meetings, and correspondence for cases. Drafted reports and appeared in court to advocate for children’s best interests. White Stone Ministries Del Rio, Texas

Volunteer Child Care Worker August 2008-October 2010

● Coordinated and planned special projects at an orphanage in Acuña, Mexico.

● Interpreted Spanish/English for doctor appointments, employee interviews, and teacher meetings. Richerson/Todd Family Home School Seguin, Texas

Volunteer Home School Teacher January 1999-May 2003 USAA Property and Casualty San Antonio, Texas

Customer Service Representative September 1979-October 1989

● Serviced, adjusted, and counseled customers on various types of property insurance policies.

● Resolved customer complaints and complicated insurance matters.

● Trained new representatives in insurance and customer service skills. The Light Newspaper San Antonio, Texas

Advertising Sales Representative August 1976-September 1979 Sears Hometown & Outlet Stores, Inc. San Antonio, Texas Sales Clerk and Cashier August 1976-December 1977

Valley-Hi Church Day Care Center San Antonio, Texas Child Care Worker August 1974-August 1975

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