STEPHANIE BREEDEN

Nashville, IN ***** 812-***-**** luvwinsalwayz@gm

Professional Summary

Successful CSR with 15 + years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Skills

Professional Development

Public Relations

Maintaining Clean Work Areas

Complex Problem-Solving

Work History

Gate Attendant 07/2023 - Current

Brown County State – Park Nashville, IN

Disbursed and recorded appropriate gate passes.

Monitored gate areas and addressed security situations with management. Operated electronic security control systems and emergency response systems during patrols. Frequently reviewed security cameras and reported security breaches to management. Communicated with site personnel by relaying information via radio calls. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Reviewed and updated customer information to maintain up-to-date records for high-quality service. 2nd Deputy Recorder 02/2014 - 02/2023

Brown County Recorder – Nashville, IN

Performed routine data entry or document management. Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Responded to requests for information from public, other municipalities or state and federal legislative offices.

Researched information in municipal archives upon request of public officials or private citizens. Created documents with applicant information and verified data against CSI database information. Night Stock 07/2010 - 07/2013

Kroger – Bloomington, IN

Maintained neat, organized stockroom free of hazards. Used dollies and pallet jacks to unload and organize merchandise from delivery trucks. Assisted customers by finding items quickly to boost store satisfaction rates. Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

Conducted daily inventory counts and verified accuracy of product levels. Stocked shelves, racks and cases with new or transferred merchandise. Assistant Manager 01/2004 - 03/2012

Circle K Convenience – Store Bloomington, IN

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Helped with planning schedules and delegating assignments to meet coverage and service demands. Created employee schedules to align coverage with forecasted demands. Made hiring recommendations to increase company's productivity and profitability with quality workers. Education

No Degree : Human Services/ Addiction Counseling Expected in 08/2025 Ivy Tech- Columbus, IN

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