Customer Service Data Entry
Resume:
Themessia Kennon
Shreveport, LA 71108
***************@*****.***
• To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of customer service.
Work Experience
Collections Representative
Centurylink
359 East Bert Kouns Shreveport, LA 71106
October 2015 to Present
Answering incoming calls assisting customers with making payments, setting up payment arrangements, researching payments, notating accounts, assisting with billing, restoring of services.
Customer Service
Teleperformance
5800 W. Bert Kouns Shreveport, LA 71129
September 2014 to September 2015
Answering incoming calls assisting members and providers with their health insurance. Accepting payments for their premium amounts and making changes to their policies.
Dispatcher
Music Mountain Water
305 Stoner Avenue Shreveport, LA 71101
November 2012 to April 2014
Answering incoming calls in regard to payments, placing orders. Also dispatching deliveries to Route Drivers that need to be made. Accepting payments, faxing documents, assisting customers with billing. To upsale or find better package for what customers are currently receiving. Supervision of department and taking supervisor calls as needed while manager is not available.
Teacher Aide
Caddo Community Action Agency
4055 St. Vincent Avenue Shreveport, LA 71108
November 2010 to November 2012
Assisting the teacher educate preschool aged children in a classroom setting learn the fundamentals of learning. Each child is taught Math, Reading skills, Science, Social Studies and is tested quarterly to make sure information is being retained. Also, teachers are engaged in outdoor activities with the students for physical education.
Pit Clerk
Diamond Jack Casino
711 Diamond Jacks Blvd Bossier City, LA 71111
May 2010 to October 2010
Entering data into the system for all customers of the winnings made. Data entry is to be completed each time a player sits down to play at the table. After data is entered if complimentary items are available, clerk is to print voucher for customer to redeem at food court or cage window.
Customer Service Representative
Capital One Call Center
1201 Shreveport Barksdale Highway Shreveport, LA 71105
March 2007 to April 2009
Answering incoming calls in relates to account balance, transferring funds, open and closing of accounts. Assisting customers with disputes, rates for cd accounts. Also accepting payments for auto and home loans.
Hollywood Casino
Cage Cashier
Cash handling, maintaining the balance in a roll cart daily. Assisting customers with cash advances, cash out of daily winnings.
Education
Fair Park High 3222 Greenwood Road Shreveport, LA 71109 318-***-**** 08/1995-06/1999 High School Diploma
Southern University 3050 Dr. Martin Luther King Drive Shreveport, LA 71107 318-***-**** 08/2018-currently enrolled
Skills
Banking, Customer Service, Data Entry, Sales, Teaching, Typing, Dispatch
Contact this candidate