Service Delivery Service Operations Specialist

ELLIOTT SOLOMON

Newton, New Jersey, United States

**************@*****.***

www.linkedin.com/in/elliott-solomon

SUMMARY

Systems Engineering Leader with over 23 years of IT Operations expertise, specializing in cloud/on-prem infrastructure, fiscal planning, and team leadership alongside deep expertise in Cloud Architecture, Service Delivery, CyberOps, and Storage Solutions. Skilled in Governance, Risk, and Compliance (GRC) with experience aligning organizations with PCI-DSS and ISO27001. Proven ability to manage budgets, negotiate vendor contracts, enhance security posture, optimize Windows infrastructure, and lead compliance initiatives. Adept at conducting security audits, risk assessments, and incident response planning to ensure regulatory adherence and operational excellence.

WORK EXPERIENCE

Estee Lauder New York, New York

Senior Windows Engineer January 2024 - Present

Lead global operating system retooling and upgrades to Windows Server 2025 across enterprise environments.

Oversee VMware ESXi updates and lifecycle management, ensuring optimal performance, stability, and security hardening.

Direct firmware and BIOS update cycles, integrating compliance reporting to meet regulatory requirements and audit readiness.

Collaborate with leadership to manage budgets, track licensing costs, and negotiate vendor contracts for enterprise infrastructure.

Provide Tier III escalation support and lead incident response postmortems, fostering a culture of continuous improvement and system reliability.

Drive automation initiatives for endpoint management and system administration using PowerShell, improving efficiency and scalability.

Lead day-to-day on-prem and cloud operations, monitoring, and maintenance of global E-Commerce systems, including Windows Server 2012/2016/2019-2025 and Linux.

Ensure PCI-DSS and SOX compliance, producing reports for Account Management and Security Teams.

Oversee Windows Server security policies, Active Directory compliance reporting, and ManageEngine ADAudit Plus.

Administer global monthly Windows Server updates using ManageEngine and WSUS.

Conduct risk assessments and security audits to ensure compliance with industry regulations.

Monitor VMware ESXi Clusters globally for optimal performance and security.

Assist in incident response efforts, ensuring governance and compliance adherence in security investigations.

Deutsche Bank New York, New York

Senior Windows Engineer, AVP December 2010 - December 2023

Spearheaded WINTEL Service Operations and Delivery Management for a global team of 40 Engineers.

Governance & Compliance: Ensured adherence to ISO 27001 and PCI-DSS security frameworks.

Developed and enforced IT security policies, ensuring alignment with regulatory frameworks and industry best practices.

Conducted security audits, risk assessments, and vulnerability management initiatives using tools like Manage Engine, Nessus, and Splunk.

Led incident response efforts, collaborating with cybersecurity teams on risk mitigation.

Developed custom PowerShell scripts to automate security compliance tasks and improve domain security.

Directed internal and external audits, ensuring successful third-party assessments and regulatory compliance.

Played a key role in cloud security governance, integrating security controls for AWS, Azure, and Citrix environments.

Created Key Risk Indicators (KRIs) and security metrics dashboards to assess security posture and drive strategic initiatives.

XL America Stamford, Connecticut

Senior Windows Engineer December 2007 - December 2010

Managed Windows security policies and compliance initiatives in financial industry operations.

Led Citrix and Active Directory security audits, ensuring compliance with corporate governance requirements.

Conducted disaster recovery planning and security testing for business-critical applications.

Implemented secure access controls and role-based security enforcement.

Provident Bank Montebello, NY

Senior Network Analyst/Systems Engineer July 2006 - December 2007

Designed and implemented Group Policies and security baselines for Windows infrastructure.

Configured firewalls, intrusion detection systems (IDS), and endpoint security controls.

Conducted security risk assessments and implemented remediation strategies.

Administered Citrix Secure Gateway and Web Interface, ensuring secure remote access policies.

EDUCATION

HOFSTRA UNIVERSITY, FRANK G. ZARB SCHOOL OF BUSINESS

Bachelor of Science in Business Administration (2003)

Major: Business Computer Information Systems

Concentration: Network Design and Management

Stanly Community College (Currently Enrolled)

CCNA CyberOps Associate (2023)

AWS Cloud Foundations (2023)

VMware vSphere Optimization and Scale (2023)

PCAP: Programming Essentials with Python (2022)

CERTIFICATIONS

Certified Information Systems Security Professional (CISSP) – In Progress

Citrix Certified Virtualization (Citrix Virtual Apps and Desktops 7 Administration)

AWS Cloud Practitioner

CCNA CyberOps Associate

EMC NAS Operations and Management

SKILLS

Security Operations: Incident Response, Vulnerability Management, SIEM, Splunk, Qualys, Nessus

Cloud Security Governance: Azure, AWS, Citrix Cloud

Compliance & Audits: Internal/External Audits, SOX, Security Assessments

Identity & Access Management: Active Directory Security, GPOs, Role-Based Access Control

ITIL Best Practices: Service Delivery, Change Management, Root Cause Analysis (RCA)

Automation & Scripting: PowerShell

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