ELLIOTT SOLOMON

Assistant Vice President (FTE)

Newton, New Jersey, United States

ad1j4b@r.postjobfree.com

www.linkedin.com/in/elliott-solomon

SUMMARY

Experienced Senior Windows Engineer with over 23 years of IT Operations expertise, specializing in Cloud Architecture, Service Delivery, and CyberOps. Proven track record in leading global teams, implementing ITIL best practices, and ensuring operational excellence. Adept at optimizing Windows infrastructure, enhancing security, and driving efficiency improvements. Skilled in Active Directory management and committed to delivering high-level IT services.

WORK EXPERIENCE

Deutsche Bank New York, New York

Senior Windows Engineer

December 2010-Current

Spearheaded WINTEL Service Operations and Delivery Management for a global team of 40 Engineers. Global WINTEL Service Delivery Management:

Orchestrated end-to-end support for the global Citrix infrastructure, ensuring optimal performance for tens of thousands of concurrent users.

Managed multiple data center migrations globally, overseeing the seamless transition of critical Windows IT services. Active Directory, Network Load Balancing, Authentication, VPN, Monitoring and Server Access. Spearheaded VMware consolidation and optimization initiatives to enhance efficiency and reduce operational costs.

Developed and implemented custom PowerShell scripts to automate the removal of legacy Active Directory objects, enhancing Domain security.

Conducted comprehensive audits of Windows Group Policies, ensuring alignment with security standards and best practices.

ITIL Best Practices Implementation:

Led the implementation of ITIL best practices, optimizing the life cycle of CMDB repositories, applications, and hardware.

Ensured adherence to service delivery standards and conducted root cause analyses (RCAs) for continuous improvement.

ServiceNow Retooling and Analysis:

Played a pivotal role in retooling and upgrading ServiceNow, enhancing incident and change management processes.

Collaborated with cross-functional teams to streamline ServiceNow and improve overall service delivery. Analyzed ServiceNow data for top talker trends, leading an investigation and remediation effort. Identified best practices and existing features that resulted in a 90% reduction in user-generated and server-generated tickets.

Enhanced Monitoring and Alerts Implementation:

Implemented advanced monitoring/alerts using tools such as Tanium and Splunk, ensuring operational excellence and proactive issue resolution.

Prepared and presented monthly server compliance reports to senior management. Cloud Architecture and Hybrid Infrastructure:

Upgraded legacy Windows platforms to a hybrid Cloud Architecture, incorporating AWS, Google, Citrix and MS Azure Cloud IaaS and PaaS workloads.

Conducted cost management assessments and optimized Hybrid infrastructure for improved performance and security.

Recognition Awards for Engineering Efficiency:

Received multiple Recognition Awards for engineering efficiency improvements, resulting in significant improvement in user experience and cost savings.(LS2) Recognized for outstanding contributions to Identity and Access Management in 2020, 2021, and 2022. XL America Stamford, Connecticut

Senior Windows Engineer

December 2007-2010

Managed a follow-the-sun team of 15 System Engineers, streamlining Windows applications and overseeing the Change Control Manager for Application Delivery.

Led the migration from PS4.0 to PS5.0, including building Citrix Web Interface, Presentation Server platforms, and migrating applications to XenApp and 64bit.

Conducted disaster recovery planning and testing for business-critical applications. Collaborated with software development teams to automate application deployments on Windows and Citrix servers.

Automated the generation and delivery of Citrix Resource Manager Alerts and reports. Provident Bank Montebello, NY

Senior Network Analyst/Systems Engineer (FTE)

July 2006-December 2007

Network Engineer installing and configuring Cisco switches/routers and performing VLAN configurations. Network troubleshooting and designed network architectures. Designed and implemented Group Policies, managed user profiles, and configured logon/logoff scripts. Installed and configured antivirus, antispam, email filtering, and hardware firewall systems. Citrix Lead Citrix Engineer for MFXP and PS4 server farms. Configuration and maintenance of Citrix Secure Gateway and Web Interface servers. Integrated RSA security for remote portal access. Migrated applications from MFXP to PS4 server farms. Configured and troubleshooted Terminal Services Profile issues.Implemented Tricerat printing/profile solution. Data Center Operations: Led the migration of data center hardware and infrastructure. Installed new hardware and managed wire management systems. Performed daily checks for AC systems and fire suppression.Constructed server racks and managed wiring.EMC SAN/NAS Administrator Led the administration and implementation of EMC SAN/NAS systems, including Clariion and Celerra Systems. Coordinated project tasks for initial design and installation, file migration, and daily monitoring/system maintenance.

THE GARAM GROUP Syracuse, New York,

Systems Engineer

May 2003-July 2006

Implemented, scheduled, and monitored daily backup processes. Network Security Administrator: Installed and configured antivirus, antispam, email filtering, and hardware firewall systems.

Windows Server Administrator: Configured and maintained Active Directory, Exchange, DNS, DHCP, IIS, and Proxy servers.

Citrix Server Administrator: Built multiple MFXP and PS4.0 Farms and published applications for clients. Network Administrator: Installed and configured HP and Cisco switches (VLAN). Installed and configured internal network and Internet activity monitoring software. Performed and supervised building network cabling and UPS backup systems. Designed and implemented multiple point-to-point wireless and mobile data solutions for local government agencies, including AES 256 data encryption integration. EDUCATION

HOFSTRA UNIVERSITY, FRANK G. ZARB SCHOOL OF BUSINESS Hempstead, NY - USA

Bachelor of Science in Business Administration (2003) Major: Business Computer Information Systems

Concentration: Network Design and Management

Stanly Community College (Currently Enrolled)

PCAP: Programming Essentials with Python (10/26/2022 - 12/14/2022) VMware vSphere ICM v7 (1/12/2023 - 3/1/2023)

VMware vSphere Opt/Scale (3/16/2023 - 5/3/2023)

AWS Cloud Foundations (8/16/2023 - 10/4/2023)

CCNA CyberOps Associate (8/16/2023 - 10/4/2023)

SKILLS

Cloud Technologies: Azure Cloud IaaS, PaaS, MS Azure Cloud, AWS Cloud Foundations, Citrix Cloud Operations: ITIL best practices, Service Delivery Management, Global Team Leadership CyberOps: Incident/Problem Management, Security Assessments, Disaster Recovery Coordination Active Directory: AD Security, GPO Modeling, Server Build Procedures, File Server Provisioning Other Skills: PowerShell, VMware, Citrix, Network Design, Virtualization, Encryption, Firewall CERTIFICATIONS

Citrix Certified Virtualization (Citrix Virtual Apps and Desktops 7 Administration On-Premises and in Citrix Cloud) AWS, FileMaker Cloud, Google GCP, PowerShell, EMC NAS Operations and Management Service Excellence PrioSys Training/Inspiring High Performance

LANGUAGES

English - Fluent

Spanish - Beginner

Russian - Beginner

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