Customer Service Front Desk

ASHLEY WELKER

**** ***** ****, ********** ** 412-***-**** *********@*****.***

EDUCATION

Bachelor of Social Work, California University, California, PA, May 2017 Associates of Science, Community College of Allegheny County, West Mifflin, PA, July 2015

SKILLS

● Communication skills

● Organizational skills

● Time management skills

● Customer service experience

● Active listening skills

● Proficient in Microsoft Office

● Social work generalist educational-based skills

EXPERIENCE

August 2015-September 2016 Desk Assistant, Guesman Hall of California University of Pennsylvania, California, PA

● Attended the front desk of the hall, checking people in and out following the required procedures, resulting in an increased sense of security for people living within the hall

● Following safety procedures to document individuals coming in and leaving the hall

● Being knowledgeable on the issues surrounding residence living

● Referring people to the Community Assistants, if additional assistance was needed

August 2015-September 2016 Note taker, California University Office of Students with Disabilities, California, PA

● Documenting notes for an individual whom is a client of the program, providing themself and the Office of Students with

Disabilities access to these notes in a timely manner

● Being responsible, attentive, and helpful to the student and their specific needs

● Providing documentation of the notes to the student and the office in a timely manner

● Communicating with the student on a regular basis to check-in and evaluate the work I am doing and if further assistance is needed

May 2016-Aug 2017 Direct Care Staff, Southwood Psychiatric Hospital, Pittsburgh, PA

● Assisting the registered Nurse in maintaining the therapeutic environment for hospital patients experiencing emotional dysfunction and requiring behavioral health treatment

● Maintain a safe environment for patients and staff

● Assisting with activities of daily living

● Implementing therapeutic recreational activities

● Identifying and intervening in potential crisis situations September 2017- September 2020 Case Manager, Salvation Army, McKeesport, PA

● Completed screenings for clients to

determine qualification for aid

● Documented client notes, contact

information updates & services provided

via database

● Aided clients in networking to other

community based services for additional

help

● Provided assistance during lunch services

daily for community members

● Cooperated with food pantry director in

aiding clients with emergency food services

● Guided clients in a one-on-one self

sufficiency program to increase their

wellbeing

● Submitted requests for financial assistance

for clients whom qualified, followed up on

status of transaction when needed

September 2020 - current Associate, Party City Corporation, Pleasant Hills, PA

● Engaged with clients upon entering until

departing from the store

● Assisted clients with locating products

which were requested &/or making

suggestions on alternatives, if welcome

● Guided clients in submitting balloon orders

for pickup or delivery

● Fulfilled online BOPIS orders for customers,

contacting them if needed

● Processed payments during transactions at

register

● Aided clients in returns, refunds, and

exchange of products following store policy

● Collaborated with supervisors on daily

goals, client requests & issues that may

have arose

EDUCATIONAL ACTIVITIES

March 2016 Poster Presenter at Social Work Day Potluck Luncheon(March 15, 2016) and Audrey-Beth Fitch World Social Work Day Conference (March 16,2016), California University of Pennsylvania, California, PA

March 2016 Volunteer, Uniontown Food Bank, Uniontown, PA (1 day for California University Social Work Day of Service with class)

March 2016 Volunteer, Center in the Woods, California, PA (1 day for California University Social Work Day of Service with class)

August 2015-September 2016 Secretary, BSWA program, California, PA (acting BSWA secretary for Fall 2016 semester)

August 2015-December 2015 Member, Title IX Women’s Center, California, PA AWARDS

January 2016, Academic Honors List recipient, Fall 2015, California University of Pennsylvania August 2015, Opportunity Scholarship Award recipient, California University of Pennsylvania Spring 2015, Dean’s List recipient, CCAC South Campus, West Mifflin, PA

Contact this candidate