Ashley K. Gunn

**** **** ***** *****

Detroit, Michigan, 48221

313-***-****

Career Goal: Customer Service Rep.

Reliable Customer Service Representative with over 13 years of experience including telephone customer service, medical benefits, onboarding, data entry specialist and customer care. Familiar with major CRM’s and tech support resolution and having a positive attitude. Quality-focused customer service experience looking for a full-time position in the industry. Offer hands-on experience and strong knowledge of customer service skills and excellent work ethics. Experience

Flow Health Culver City, California (Medical Laboratory) Scheduler, January 2021 to August 2022

Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Manages department schedule by maintaining calendars for department personnel and travel.

● Scheduled appointments and take reservations to fit clients needs.

● Coordinated mailings and media campaigns while staying current with technical knowledge in one’s work.

● Answering client inquiries while exceeding customers’ expectations.

● Set Meeting Preparations while handling obstacles to develop and maintain work relationships.

● Communicated Laterally, Upward and Downward in an effective manner while assisting others in the completion of tasks without prompting.

Google Farmington Hills, MI (Assigned to Google, LLC) Onboarding, October 2018 to May 2020

● Processing onboarding paperwork as well as licensed, insured and background checked companies. Recruiter, May 2018 to October 2018

Recruitment specialists help their companies or organizations fill staff vacancies by evaluating candidates and building networks of potential hires.Recruitment specialists may help develop and post job listings in order to recruit high-level talent. Increasingly, recruitment specialists also use social media and other web-based services to network and identify high-performing applicants for jobs within an organization.

● Scheduled appointments and take reservations to fit clients needs.

● Networked and interacting with a variety of co-workers, and experts.

● Answered client inquiries exceeding customers’ expectations.

● Cross trained in other areas to work towards a common goal.

● Set Meeting Preparations while obstacles to develop and maintain work relationships. London Square Troy, MI (Pension Advance Company)

Virtual Assistant, December 2017 to May 2018

As a Virtual Assistant, I was able to perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools like Skype. Ultimately, I was able to handle administrative projects and deliver high-quality work under minimum supervision.

● Scheduled appointments and take reservations to fit CEO’s needs.

● Obtained key information from targeted prospects to meet criteria.

● Entered data accurately into the company's CRM while continually seeks better methods of accomplishing desired results.

● Answered client inquiries exceeding customers’ expectations. Pension Specialist, February 2017 to December 2017 Pension Specialist provides comprehensive inbound and outbound customer engagement services for a wide variety of industries, primarily in communications, financial services, and healthcare.

● Obtained key information from targeted prospects to meet criteria.

● Tracked prospects while showing empathy, giving positive examples, and providing explanation.

● Identified decision makers, timelines, hot-buttons as well as Identify specific qualifications.

● Entered data accurately into the company's CRM while continually seeks better methods of accomplishing desired results.

Education

● Mumford High School, Detroit, Michigan

High School Diploma, June 2011

● Henry Ford Community College, Dearborn, Michigan Culinary Arts Candidate

Volunteer

● Northwest Detroit Cougars, Detroit, Michigan

A Team(13-14yrs) Cheer Coach, April 2010 - 2014

● Mumford High School, Detroit, Michigan

High School Varsity Cheer Coach, June 2014 - 2016

● Detroit Wildcats, Detroit, Michigan

A Team Head Coach(13-14yrs) Cheer Coach, April 2015 - 2016

● Northwest Detroit Cougars, Detroit, Michigan

E Team(4-6yrs) Head Cheer Coach, April 2022 - 2023