TAMARA ELZINGA

Allendale, MI ***** 616-***-**** ad1j27@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Understanding Customer Needs

Verbal and Written Communication

Multitasking and Prioritization

Upbeat and Positive Personality

Customer Data Confidentiality

Building Customer Trust and Loyalty

Patient and Empathetic

Team-Oriented and Cooperative

Multi-Line Phone Systems

Proactive Self-Starter

Responding to Difficult Customers

Work History

Customer Service Representative 06/2017 to Current VCA Allendale Animal Hospital – Allendale, MI

Education

Associate of Science: Nursing 05/1993

College of Lake County - Grayslake, IL

Certifications

Certificate of Professional Organizing