Customer Service Representative

Rebecca Fritz

***********@*****.*** Tempe, AZ *5282

Summary:

Dynamic professional seeking out remote position. I am excellent with clients and numbers and want to create a positive and effective experience. I thrive in a high-paced, minimally supervised environment. I am eager to excel and learn new products and systems.

Experience:

June 2023 – Present Consumer Cellular Tempe, AZ

Customer Service Representative

- High volume Customer Service, Troubleshooting, Porting/Activations

May 2020 – November 2022 First American Tempe, AZ

Processor, BANA Lien Release

- Audited title documents, Notarized lien releases, Data entry, Processing and Reconciling

October 2018 – May 2020 Vivyx Printing Phoenix, AZ

Warehouse Associate

- Print crop, QA, Packaging, Shipping, Customer Support and other warehouse duties

May 2015 – June 2018 Freedom Debt Relief Tempe, AZ

Negotiations Specialist

- Negotiated settlements with creditors, Point of contact for assigned clients,

April 2009 - August 2014 Bank of America Tempe, AZ

Quality Assurance Analyst, Retention OPS QA Analyst-GSE Production

- Audited Modification documents, Calculated accurate income, debt and assets,

MTG Underwriter-Workout Operation

- Reviewed loans ensuring to meet compliance and quality, Handled complex escalations, Ran team spreadsheets

Mortgage Loan Officer

- Presented loan opportunities to clients, Followed up to complete the sale

June 2001 - Aug 2008 SunSource Grand Prairie, TX

Inside Sales Representative

- Exceeded company goals / expectations by pursuing new business and establishing long-term relationships with clients

- Ensured accurate orders and on time delivery of our services and products

- Worked closely with outside sales representatives to ensure customer satisfaction

- Successfully increased sales resulting in two additional Sales Representative positions being created in our branch

- Received numerous awards for the highest sales leads in my region

Education:

Texas A&M University Bryan/College Station, TX

-B.S. Industrial Distribution. Member of P.A.I.D. (Professional Association for Industrial Distribution)

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