October Ross

Cleveland, OH 216-***-**** ad1j1h@r.postjobfree.com

SUMMARY

Reputable source for workforce development, training, support of others wellbeing, intrinsic leader, self-actualizing, proactive and autonomy driven. Excellent communication skills and attentive listen and detail oriented. Good knowledge of community resources and facilities available to youth, ability to establish trust and maintain support with youth.

SKILLS

Relationship Building Customer Service Microsoft Office MS Word Leadership Complex Communication Dependability Task Oriented Critical Thinking Logistical Service Oriented Assisting Microsoft PowerPoint Research Time Management Excel Data Entry

WORK EXPERIENCE

Career Navigator Ohio Means Jobs Cleveland, Ohio 07/2023 – Present

●Aided in the enrollment of youth in the Dynamic Futures program.

●Assisted people from all walks of life at Success Fair with over 300+ employers held on August 4, 2023

●Conducted presentation at Hoops After Dark, for young adult males from the ages of 14-24. In the City of Cleveland in partnership with the NBA Cleveland Cavaliers an 8-week basketball league and workforce development program. Apart of Mayor Justin Bibb’s comprehensive violence prevention strategies. Held on August 1, 2023.

●Experience with ARIES in the case management system for workforce programs delivered by ODJFS, Office of Workforce Development.

●Developed Individual Opportunity Plan (IOP) for youth between the ages of 14 – 24 years old.

●Help determine eligibility for youth to enter youth services for workforce development.

●Established positive relationships with staff and upper management.

Employment Specialist Help Foundation Cleveland, Ohio 02/2023 – 07/2023

●Worked with intellectually and physically disabled adults.

●Worked closely with the Cuyahoga County Board of Developmental Disabilities

●Maintained accurate records of clients, progress and concerns

●Assured client’s needs are met

●Lead contact for the team

●Responsible for organizing and maintaining client files

●Collaborated with Opportunities for Ohioans with Disabilities (OOD)

Cafeteria Manager Amazon Cleveland, Ohio 11/2020 – 05/2023

●Held several positions until I progressed to a managerial role. (Began as a picker and moved to a Social Distance Operator).

●Worked with HR audits

●Assisted associates with logging on computers to input time and apply for job opportunities.

●Conducted accounting tasks for customer receipts.

●Provided matinee calls

PT CSR Advocate Med Pilot Cleveland, Ohio 2019-07 – 06/2023

Electronic Medical Record (EMR) and Electronic Health Record (HER), billing, coding for Medicaid, Medicare, Workers Comp, Blue Cross Blue Shield (BCBS) as well as wide range of Insurance companies. Working with Patients with disputes, as well as incorrect coding Proactive and self-actualizing.

●Tracked data over time

●Identified which patients were due for preventive screenings and checkups

●Checked how patients were doing on certain health parameters – such as blood pressure readings, vaccinations, heart monitoring, and more.

●Monitored and improved overall quality of life and care for patients

Fundraiser Ohio Citizen Action Cleveland, Ohio 04/2019 – 06/2019

●Fundraised for different causes.

●Supported issues that are important to Ohio Citizen Action (OCA).

●Campaigned for Ohioans with citizen action and protecting democracy while creating a sustainable future.

●Mobilizing and organizing grassroots organizations.

●Promoted self-advocacy and taught students in High School

EDUCATION AND CERTIFICATION

Bachelor of Arts in Psychology Cleveland State University Cleveland, Ohio

Associate in Science Cuyahoga Community College District Cleveland, Ohio

Associate in Psychology Cuyahoga Community College District Cleveland, Ohio

Certification of SunShine Laws

Certification of Global Issues

ASSESSMENTS

Customer Service Manager — Familiar 01/2020

Call Center Customer Service – Familiar 01/2020

Applying customer service skills in a call center setting.

Full results: https://share.indeedassessments.com/share_assignment/bvecaddxvn3nobkj

Clifton Strengths Finder 07/2023

1.Executing - Achiever

2.Strategic Thinking - intellection & Learner

3.Relationship Building - Connectedness

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