DONNA COCHRAN

***** ***** ** ** *********, MN ***98 · 630-***-****

ad1j07@r.postjobfree.com

Organized & hard-working employee looking to join a company in customer service. Looking to continue developing my skills in helping customers resolve their problems.

EXPERIENCE

SEPTEMBER 2021 – JANUARY 2022

OPERATIONS ASSISTANT, Compass Mortgage

Responsible for ordering payoff statements via fax, or email.

Responsible for updating file after payoff information received.

Responsible for ordering homeowners’ insurance policies via fax, or email.

Responsible for updating file after homeowners information received.

JUNE 2006 – JUNE 2021

CASHIER, CUSTOMER SERVICE ASSOCIATE, TEAM LEAD, Advocate Aurora

Responsible for taking patient payments and copayments.

Responsible for scheduling patient appointments.

Responsible for taking all incoming calls from an ACD line.

Responsible for helping patients with any questions they have about account.

Responsible for registering new patients.

Responsible for helping patients process disability form requests.

Responsible for opening and disbursing mail for the site.

Responsible for monthly site Healthy You activities and giving points.

Responsible for monthly staff schedule.

Responsible for helping staff meet their personal and team monthly goals.

Fill in for supervisor in her absence.

Responsible for attending management meetings.

JUNE 1995 – JUNE 2006

MANAGER, FUNWAY ENTERTAINMENT CENTER

Responsible for taking customer payments.

Responsible for scheduling birthday parties

Responsible for taking all incoming calls

Responsible for opening and disbursing mail for the site.

Responsible for weekly staff schedule

EDUCATION

JUNE 1993

HIGH SCHOOL DIPLOMA, Yorkville High School

JUNE 1995

ASSOCIATES DEGREE, Waubonsee Community College

Associates in Applied Science

Sign Language Interpreter Certificate

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