Technical Support Network Administrator

FARHAN HUSSAIN

Network Administrator

431-***-**** ************@*******.*** 74-340 John Angus Drive Winnipeg, MB R3Y 0Y7, Canada

Network administrator with 5+ years of extensive experience in designing, implementing and managing IT infrastructure solutions. Strong technical expertise and sound background in Microsoft, VMware, Oracle and Symantec technologies. Responsible for Providing technical support on network technology including switching and routing technology. This includes support of MPLS, layer 2 and layer 3 protocols such as BGP, OSPF, SDWAN.

Highlight Profile

Providing technical support on network technology including switching and routing technology. This includes support of MPLS, layer 2 and layer 3 protocols such as BGP, OSPF, SDWAN.

Monitor datacenter health using pre-existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed

Maintain internal infrastructure requirements including, Cisco Catalyst switches and HP Aruba switches.

Knowledge in the following tools would be useful: PuTTY, SecureCRT, scripting, etc.

Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.

Analyzed, designed, implemented and maintain the F5 network Load Balancer infrastructure.

Technical skills and Expertise

Microsoft Office 365 Administration

Active Directory Domain Services (AD DS)

DNS, DHCP (Dynamic Host Configuration Protocol)

Windows Deployment Services (WDS)

VMware vSphere 4.1/5.0/5.1/5.5/6.5

Windows Failover Clustering

Windows Server 2008/2012/2016

Certification / License / Training

Installation, Storage, and Compute with Windows Server 2016 (70-740), April 2018

Microsoft Certified Desktop Support Technician Windows 10 (70-698), March 2018

VMware Certified Professional 6.5 - Data Center Virtualization (2V0-622), March 2018

Windows Server 2008 Active Directory, Configuring (70-640), January 2011

MS-900: Microsoft 365 Fundamentals, June 2021

ITIL V4 Foundations

CompTIA A+ Certification Exam: Core 1 (220-1001), June 19, 2021

CCNA Routing and Switching

Education

Bachelor of Computer Science, Major in Networks

University of Karachi

Skills and Experience

Resolute Technology Solutions Inc. Winnipeg, Canada

Network Administrator (November 2021 – Present)

Providing technical support on network technology including switching and routing technology. This includes support of MPLS, layer 2 and layer 3 protocols such as BGP, OSPF, SDWAN.

Maintain internal infrastructure requirements including, Cisco Catalyst switches and HP Aruba switches.

Designing architecture, deployment and migration of physical environment to the Amazon Cloud and Microsoft Azure could.

Managing Cisco Meraki dashboard including Meraki MX250 and MX68.

Administering and Managing NetBackup 7.5 and responsible for taking virtualization, Microsoft 365 office, Active Directory and different databases backup.

Managing the cisco wireless LAN controller, adding new Access Points.

Administering various Office 365 issues including connectivity and mobility.

Managing and Administering Active Directory including Group Policies, sites and services, Replication issues and health of Active Directory.

Managing and administering Exchange. Ensuring the DAG and Databases is in healthy state. Overseeing operational tasks of Exchange.

Managing and Administering SCCM including clients and ensuring the Server Patches and Antivirus is up to date in the infrastructure.

Coordinate vendor technical support as required

Administering EMC Networker responsible for taking backup of Hyper-V VM, Exchange DAG and SQL Databases. Perform backup and recoveries tasks on demands.

Epic Managed Services Winnipeg, Canada

System and Network Administrator (November 2020 – October 2021)

Install, configure, monitor and maintenance VMware ESX, and ESXi, within vSphere/vCenter 6 and next-generation environments.

Replaced the Cisco catalyst switches with HP Aruba switches.

Configured and setup the HP aruba access points.

Configured, troubleshoot, and upgraded Checkpoint VPN firewalls for Manage clients, which included network and/or resource access, software, or hardware problems.n

Administered EMC Networker responsible for taking backup of Hyper-V VM, Exchange DAG and SQL Databases. Performed backup and recoveries tasks on demand.

Perform routine/scheduled audits of the systems, including all backups

Administered and configured local and network printer of hp and canon.

Responsible for planning, designing, deployment, administering, management and configuration of VMware ESXi, VMs infrastructure with VMware vCenter server including Primary and DR site using the features offer with Enterprise plus License.

Responsible for planning, designing, management and administration of Windows Server Hyper-V in a Failover Cluster Environment. Using Hyper-V Replica to replicate Mission Critical VM’s to DR Site

Expertise in troubleshoot and resolved issues in enterprise citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients.

Managed and administered of ADRMS (Active Directory Rights Management System).

Managed and configured of WSUS (Microsoft Patch Management).

Winnipeg Regional Health Authority Winnipeg, Canada

System Administrator (November 2019 – October 2020)

Administered Hyper-V Infrastructure including 30+ virtual machine

running on both the Standalone and Failover Cluster Hosts. Assured the business

critical VM’s are up and running and maintained the health of virtualize Infrastructure

Established VPN between different branching in Fortigate firewall and applied internet policies on end users.

Created and maintained email addresses and distribution lists in MS Exchange.

Developed organizational units in Active Directory (AD) and managed user security with group policies.

Managed and administered Exchange. Ensuring the DAG and Databases is in healthy state. Overseeing operational tasks of Exchange.

Working experience of F5 load balance.

Configured Group Policy Objects to create a secure Windows Infrastructure.

Administered EMC Networker responsible for taking backup of Hyper-V VM, Exchange DAG and SQL Databases. Performed backup and recoveries tasks on demand

Administered SQL server Failover Cluster.

Rodenstock Riyadh, Middle East

Infrastructure Consultant (January 2014 – March 2019)

Assisted / lead the delivery of consulting engagements with clients.

Conducted thorough Envisioning & gathered client requirements.

Consulted with clients to understand their business needs and drivers, advised applications and implementation of infrastructure systems.

Planned and executed on Active Directory computer migration to new forest.

Planned, executed, monitored and controlled information and database management systems.

Coordinated with system and application teams for data confidentiality, integrity and availability.

Designed Dashboards and mining data for analytics users.

Designed and implemented policies and procedures for data backup and recovery.

Conducted POC’s (Proof of Concepts) demonstration for project feasibility.

Carried out research on upcoming technologies.

Delivered Trainings/Presentations of deployed solution.

Administrated, Monitored & supported for Corporate clients as per SLA

Assessment & reported of IT infrastructures (Health Check, Assessment etc.)

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