Customer Service Document Controller

Mary Joy J. Varilla

Farwaniya State of Kuwait.

Contact Nos. : +965********

Email Address: *******@*****.***

OBJECTIVE

• To have a productive and challenging works that would utilize my skills that were developed through my education and experiences, with the opportunity for advancement and growth.

EDUCATIONAL ATTAINMENT

• Tertiary

Bachelor of Science in Nursing

Our Lady of Fatima University

Hilltop Mansion, Lagro Quezon City

2005-2009 (Graduate)

Hotel & Restaurant Management (Associate)

Our Lady of Fatima University

Hilltop Mansion, Lagro Quezon City

2001 –200 (Graduate)

• Secondary

Commonwealth High School

Commonwealth, Quezon City

1997 –2001

WORKING AND TRAINING EXPERIENCE

OPERATION MANAGER

KAIZEN UNITED CUSTOMER SERVICE COMPANY

Al Farwaniya, Kuwait

December 2016 up to present

Responsibilities

Overall, in charge to operation local and overseas recruitment

Handles Client meetings and VIP

Embassy representatives for all the deployment concerns and job orders.

Head hunter

Document controller of all confidential files.

Initial screening, interviewing candidates both local and overseas hires.

Philippine Embassy Representative for recruitment of overseas.

Interact with agencies to ensure quality candidates with right experience & background are shortlisted for the positions to be hired.

Prepare Employment Offer.

Brief the candidate about the responsibilities, salary & benefits and terms of employment of the job in question.

Negotiate pay and salary rates and finalize arrangements with the candidates.

Prepare Employment Offer.

Coordinate with government relations department to ensure smooth deployment.

Prepare Employment Contract.

Assist the candidates with the on boarding process.

Do the formalities and Employee ID before deployment.

Conducting Company Orientation.

HR Administrative / Recruitment Assistant

National Aviation Services

Al Farwaniya, Kuwait

January to December 2015

Responsibilities

Department secretary and Document controller of all confidential files.

Initial screening, interviewing candidates both local and overseas hires.

Handling overseas and local recruitment process

Interact with HR managers and department managers to develop a good understanding of the job role and finer aspects of the requirement.

Interact with agencies to ensure quality candidates with right experience & background are shortlisted for the positions to be hired.

Brief the candidate about the responsibilities, salary & benefits and terms of employment of the job in question.

Negotiate pay and salary rates and finalize arrangements with the candidates.

Prepare Employment Offer.

Coordinate with government relations department to ensure smooth deployment.

Prepare Employment Contract.

Assist the candidates with the on boarding process.

Do the formalities and Employee ID before deployment.

Conducting Company Orientation.

HR and Administrative

Temps and Staffers Inc.

2/F Servicio Filipino Building

105 West ave. Quezon City

March 2, 2013 up to February 20, 2015

Responsibilities

Document Controller of all confidential files.

Head Hunter

Recruitment and Selection

Employees Relation

o Developing job descriptions and person specifications o Preparing advertisements

o Checking application forms

o Short listing

o Interview and selecting candidates

Developing and implementing company policies

Promotion and benefits

Handling Company Activities, Events, and Party.

Time Keeping

Attendance Monitoring

Administering timekeeping (DTR) and payroll

Maintaining employee records (201 files)

Company representative for legal matters

Directly report to the Boss/Manager

Receptionist / Secretary

Metro Dental Philippines ( High end Clinic )

3/F north Link building

SM North EDSA Quezon city

November 2012 up to January 28, 2013

Responsibilities

• Document Controller of all confidential files.

• Telephone Operator

• Cashier / Prepare the billing of the patient

• Prepare the record of the patient

• Call to the Maxicare Health card

• for approval of the Procedure for Corporate account

• Inform the Doctor’s about the patient

• Set the appointments for the next visit

• Do the end of the day report of sales

• Do payment report, procedure report and update credit and collection report

• Communicate to the consultant for the patient appointment schedule

• Do report for credit and collection

• Responsible to the daily tally of sales, patty cash and other daily expenses report

• Check the daily attendance of the staff

• To organize and supervise a shift with the goal of providing fast and efficient front desk service.

• Prepares the weekly/ monthly schedule of employees

• Assist / Entertain the Customer and all other inquiries

• Keeping all the patient record.

HR and Admin Assistant

Heritage Multi Office Products Inc.

13 Linaw St., Saint Peter, Q.C.

December 2010 up to October 2012

Responsibilities

Document controller of all confidential files of the company.

Recruitment and Selection

o Developing job descriptions and person specifications o Preparing advertisements

o Checking application forms

o Short listing

o Interview and selecting candidates

Developing and implementing company policies

Promotion and benefits

Administering timekeeping (DTR) and payroll

Maintaining employee records (201 files)

Company representative for legal matters

In charge in Government remittance (SSS, PHIC and HDMF) Emergency Room Nurse (Training Assistant)

Bernardino General Hospital

North Olympus Zabarte road Novaliches, Quezon City, Philippines October 2009 - November 2010

Assesses patient's condition, patient's vital signs advised for admission, emergency cases and for observation.

Plans, implements and evaluates care rendered to the patient.

Assists attending physicians and residents on duty during emergency situations and other procedure skillfully and knowledgeably.

Carries out doctor's orders intelligently, accurately and promptly.

Administers oral medications observing 10 rights of drug administration.

Makes triage on Emergency cases.

Operates different kinds of machines such us defibrillator, suction machine, ECG machine etc. based on their manuals.

Business Writing Training

National Aviation Services

Al Farawaniyah, Kuwait

June 14 - 30, 2015

2 weeks training

Customer Service Representative Training

JIB-E Academy

Eastwood, Libis, Quezon City

September to October 2010

1 Month Training

Volunteer

Philippine National Red Cross

January to July 2010

6 Months Training

Sales and Cashier

The Generics Pharmacy

Main Branch Banawe, Quezon City

January to October 2009

Front Desk Receptionist

Super Ferry 15 & 16

North Harbor, Manila

May to June 2003

200 Hours

Receptionist and Mini-Bar Attendant

Golden Bay Hotel

247 Padre Faura, Mabini St., Ermita, Manila

July 2002 to January 2003

300 Hours

Front Desk/ Receptionist Responsibility

- Handling room and banquet inquiries, reservations, front desk cashiering, and dealing with different kinds of guests.

- To organize and supervise a shift with the goal of providing fast and efficient front desk service.

- Ensure that all staff report on time in proper uniform and are well groomed as per hotel standard.

- Take over from the previous shift and check the log book for follow up actions.

- Check arrivals and departures and tally the room position.

- Check the room key position and report any missing keys.

- Meet and greet all arrivals and ensure accurate and speedy rooming.

- Train and supervise front office staff agents to give high standards of service in terms of time, quality and personalization.

- Prepares the weekly/ monthly schedule of employees Character reference to be requested.

Mary Joy J. Varilla

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