Test Associate 3 / Lead

Phobia Mitchell

Renton, WA *****

Cell• 813-***-**** • ********@*****.***

https://www.linkedin.com/in/phobiamitchell/

SUMMARY 10+ years of experience as an Advanced Tester and Data Analyst versed in performing responsibilities within a PM role. Focused on meeting deadlines and exceeding expectations. Microsoft saved millions of dollars by working with the Xbox Scorpio development team to find and fix a major bug. Also performed various Black Box testing on software functionality, HIGHLIGHTS & QUALIFICATIONS

• Excellent organizational and communication skills •Creating Test Collateral

• Aruba / Azure DevOps / Bug Reporting/TFS • Agile Methodologies / Lifecycle

• Excellent analytical mindset and troubleshooting skills • Self-Directed / Leadership

• Bug Investigation and Root Cause ID/ Triage • Excel/Word/Powerpoint/Outlook

• Experience in Confidential Products • Problem solving, task tracking Work History Bungie Playtest Support Team CSG (Contract) 1/23 - 7/23 Experis/ Bungie

Duties, Accomplishments, and Related Skills:

● Schedule and coordinate playtests across multiple internal development teams

● Manage all of the playtest labs' space, hardware, and software

● Setup Automation across lab spaces, and RC deployments among servers

● Continuous communication and playtest support across multiple internal teams

● Set up personal servers in-house for Compatibility testing.

● Pc system builds with pre-determined specs, or shifting around hardware as required.

● Performed Compatibility testing for the game's PC version, running PC test cases.

● Performed Telemetry and obtained data throughout new areas of the title. Test Associate 3 (Contract) 4/21 - 4/22

Experis/ Microsoft Studio Quality

Duties, Accomplishments, and Related Skills:

● Creating proposals and pitching ideas to be implemented across the project

● Coordinated test efforts in Triple-A game development with Warsaw

● Using ADO in order to create new Test Features, Test Tasks, and Test Collateral

● Running Perf test, content testing, assisting other featured teams across the project

● Presenting things occurring on the team, and what’s being worked on.

● Performed functional, Nonfunctional, and Regression testing Business Analyst II ( Temp) 11/20 - 12/20

Apex Systems/ Amazon, Seattle, WA

Duties, Accomplishments, and Related Skills:

● Used Excel to update global delivery operations information

● Update confidential processes, documentation, and features

● Collecting and analyzing data for potential business expansion in various countries

● Support overall business strategies

Enumerator (Contract ) 1/20 - 10/20

United States Census Bureau 8/19 - 9/19

Duties, Accomplishments, and Related Skills:

● Safeguarded information through its entire lifecycle, by following United States Title Code 13 guidelines

● Collected and stored different sensitive information, such as personal and business identifying information.

● Recognize and give an account of problems in obtaining data

● Submit completed tasks to a supervisor and discuss developments daily

● Review data gathered from an interview to check if they are complete and accurate Data Analyst (Remote/ Contract) 4/19 - 7/19

Apex Systems/ Confidential Client

Duties, Accomplishments, and Related Skills:

● Worked on confidential gaming industry projects.

● Analyzed and classified words, slang, and other terminology used by gamers.

● Increased the capabilities of Deep Learning (AI) gaming service.

● Reduced in-game toxicity, and improved overall gamer satisfaction Quality & Process Analyst (Remote/ Contract) 5/18 -5/19 Apex Systems / Microsoft, Redmond, WA

Duties, Accomplishments, and Related Skills:

● Assessed Microsoft data, and created Analysis Charts & Graphs for feature teams

● Designed and simplified new procedures and forged proposals to implement them to IT team-wide.

● Audited the work of the IT team members and provided feedback on performance & growth.

● Supported a wide variety of technologies such as One Note, Microsoft Teams, Learning Tools, Staff Notebook, and Class Notebook.

● Vetted all information gathered by the support team, One Note, Class Notebook, and Microsoft Teams.

● Assisted with IT and help desk technical training.

● Provided external support to customers as needed. QA Analyst (Contract) 1/18 - 2/18

K-force / Walt Disney Company, Seattle

Duties, Accomplishments, and Related Skills:

● Worked closely with the development team to communicate results and findings so that developers can find solutions in real-time.

● Served as a critical team member tasked with migrating Disney's multitude of accounts such as ESPN, Marvel, and ABC to a single platform in order to streamline and increase efficiency.

● Performed troubleshooting techniques related to UI and QA test methodologies Test Associate 3 (Contract) 1/17- 6/17

Aditi / Microsoft

Duties, Accomplishments, and Related Skills:

● Diagnosed and troubleshot Xbox One Issues.

● Applied solutions to increase company efficiency.

● Trained new team members.

● Proficient with debugging programs such as Fiddler and Pix.

● Provided documentation on start-up, shutdown, and first-level troubleshooting of processes.

● Identified functionality and performance issues for games and consoles, including deadlock conditions, database connectivity problems, and system crashes under load.

● Ability to work independently to deliver high-profile results on a strict deadline. Senior Validation Engineer (Contract) 6/16- 11/16

UST Global / Microsoft, Redmond, WA

Duties, Accomplishments, and Related Skills:

● Streamlined and enhanced the testing procedures for the operations system.

● Reported software or environmental issues related to performance problems.

● Ran analysis to expose possible performance causes within any given application.

● Conducted Functional and Regression testing on the back-end system.

● Developed test summary reports.

● Triaged issues and determined the appropriate form of action to debug Test Engineer ( Contract) 3/15 - 6/16

Brillio / Microsoft, Redmond, WA

Duties, Accomplishments, and Related Skills:

● Coordinated the work of multiple project teams engaged in the establishment

● Implemented new projects to support the Project Manager

● Assisted with analyzing and developing innovative approaches to meeting and excelling in production standards.

● Worked in close collaboration with other testing teams.

● Collected logs using debuggers and Fiddler tracing; coordinated with developers to diagnose defects.

● Trained new employees

● Installed and configured approved software applications Hardware Tester ( Contract) 1/15 - 3/15

C2S / Microsoft, Redmond, WA

Duties, Accomplishments, and Related Skills:

● Worked and updated assigned test cases.

● Performed effective exploratory /ad-hoc testing on assigned areas

● Reviewed product documentation, and report any errors as required.

● Observed and checked for any connectivity issues with network/wifi signals

● Detected, and researched Root Caused issues, and documented bugs with a custom bug tracking system.

Hardware/Software Tester ( Contract) 10/14 - 1/15

VMC / Microsoft, Redmond, WA

Duties, Accomplishments, and Related Skills:

● Performed usability testing on various products.

● Negative testing and functionality testing were carried out.

● Tested game requirements to ensure they were on par with the end clients' up-to-date industry standards.

● Updated all test results using custom company bug-tracking tools and maintained logs. Software Content Certification & Localization ( Contract) 2/11 - 10/14 Lionbridge / Microsoft, Redmond, WA

Duties, Accomplishments, and Related Skills:

● Checked Software products for their overall content according to ratings to verify that they can be released to the public.

● Performed Strong problem-solving tasks with errors within the software, and reproduced the error for the proper write-up to be sent to the developer.

● Verified the localization of the submitted product.

● Trained other employees with a track record of training them to be leaders.

● Wrote test plans, and executed test cases for Windows, Android, and iOS mobile devices

● Testing mobile devices, computers, and tablets for functionality and application interaction issues.

● Performed black box, integration, and performance testing to certify the stability and usability

● Ran manual tests, tracked, and reported bugs using TFS and other Specialized tools Analyzed Metadata, implemented requested changes, provided, edited, and improved quality

● Tested UI for functionality, validation, compatibility, interaction, and quality Software Test Engineer & Compliance ( Contract) 2/10 - 1/11 Lionbridge / Microsoft, Redmond, WA

Duties, Accomplishments, and Related Skills:

● Performed TCR test and verified all test requirements were in place and functional for Xbox 360 console and Kinect titles.

● Performed Tests for game technical issues in things such as Networking, Audio Video, Rich Presence, and Crashes.

● Everyday activities dealing with the testing randomized from day to day and communicated all issues to the lead and drafted notes for the developer

● Worked on AAA-released Xbox 360

● Impressed leads and the Senior Lead with the ability to have concise productivity and great investigative skills with the ability to problem-solve Education Media Communications Certification

Full Sail University, Winter Park, FL

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