Customer Service Data Entry

EBONY MOORE,

Customer Service Representative/ Technical Support

Queens, NY 347-***-**** **************@*****.***

Customer Service Representative and a passion for product development and exceptional communication skills. Skilled in contributing to customer wants and needs as well a mitigating any potential issues for future . Experience with data entry as well as creating and maintaining documentation. Managing client interactions and providing suitable solutions for Customer / Tech support via ticketing system ( Jira ), Email and chat.

Technical Skills : *Microsoft Office Suite * Jira * Confluence * Trello

Professional Experience

Stars Natural Beauty Connection

January 2023- Present

*processing invoices

* order entry via S2K CRM system

* resolving customer complaints and issues via email, chat,and phone

* providing product knowledge to salon owners and stylists

* multitasking

* data entry as well as creating excel speadsheets

Customer Service Representative / Collections Agent

September 2022- present

New York, Ny

National grid

●answering inbound collection related calls in a high call volume setting while navigating through multiple systems

●Setting up payment agreements and collection arrangements

●Processing collection payments

●Deciding eligibility for specialty programs

●Resolving client issues

●Issuing field orders for gas and electric service to be turned on or off

●Arranging appointments for maintenance and other meter related issues

●Data entry

Customer Service Support Sept 2021- Sept 2022

Roslyn, NY

Health Ex

*Answering patient concerns and resolving issues via email and chat

*Answering incoming and transferring calls from patients and couriers about prescription pickup and delivery issues and route concerns/ issues from drivers in a call center environment

*Data entry

*Ensuring all patient needs are met and had a proper experience upon receiving prescriptions

*resolving patient complaints and placing prescription orders

*organzing courier routes for drivers

*managing incoming emails from patients and resolving issues they may be having with their prescription order

Customer Service / Technical support Oct 2017-July 2021

Breather New York, NY

*Resolve client ticket requests via email and chat .

*resolving technical issues, and ensuring the smooth operation of services and systems.

*Monitor, maintain and troubleshoot networks, as well as develop and maintain network documentation.

*Developed a knowledge base of lT operations procedures to ensure accuracy, timeliness and efficiency.

* Listening to customer needs and providing valuable solutions

*Data Entry

*Maintained inventory of less than 100 devices, ensuring all had the latest software and hardware upgrades.

Information Technology Project Coordinator Jun 2014-Oct 2017

JZ Solutions Remote

Execute daily operations of a particular project or group of projects. Manage risk, quality, timelines, and resource utilization. Ensure project goals are met and project deliverables are delivered on time.

Coordinated, planned, and executed multiple IT projects with a staffing of 10 to 200 employees while managing project scope with IT managers and stakeholders.

Created and maintained project management documentation for 12 projects, to meet the project's goals, accomplish project tasks and deliverables.

Scheduling meetings and assisting staff when needed

Extensive Data Entry work

EDUCATION and CERTIFICATIONS

Certified ScrumMaster (CSM)

ScrumAlliance

SAFe Certified Scrum Master

SAFe

HS Diploma

High School for Law Enforcement and Public Safety

Technical Skills : Microsoft Powerpoint Excel,Word, Jira and Confluence.

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