HK

HILDA KAYAGA

ad1it3@r.postjobfree.com 647-***-**** Etobicoke, ON M9W 1J9

Dedicated Housekeeper experienced in essential housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Window Cleaning

Infection Control

Supply Inventory Management

Ergonomics and Safety Training

Dusting

Restroom Detailing

Vacuuming and Sweeping

Dish Preparation

Caring for Fine China

Serena Hotel Kampala,, UGANDA

Housekeeper

02/2021 - 06/2023

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Used cleaning chemicals following proper guidelines. Cleaned building floors by sweeping, mopping and scrubbing. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Returned rooms to occupant-ready status to satisfy future guests. Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Requested maintenance orders to fix non-working equipment and address room damage.

Adhered to daily cleaning schedules and updated as needed based on demand.

Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Summary

Skills

Experience

Cafe Jay's Restaurant Kampala,,

UGANDA

Restaurant Waiter

01/2022 - 05/2023

Provided exceptional service to high volume of daily customers. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Promoted desserts, appetizers and specialty drinks to optimize sales. Operated POS terminals to input orders, split bills and calculate totals. Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Prepared salads, appetizers and garnishes to assist kitchen staff. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions. Presented menus to patrons, answered questions about menu items and made recommendations.

Calculated charges, issued table checks and collected payments from customers.

Completed opening and closing checklists to ensure smooth restaurant operations.

Suggested additional items to customers to increase restaurant sales. Stocked server areas with supplies before, during and after shifts. Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.

St, Benedict Secondary School Kampala, UG

High School Diploma

11/2016

English:

Professional

Luganda:

Native/ Bilingual

Certified Food Handler- Canadian Institute of Food Safety 2023-2026 Available on Request

Education and Training

Languages

Certifications

Referances

Contact this candidate