Customer Service A Team

Oscar Doles Jr.

*** *. ****** ****, **********, PA 19015*610-***-*****ad1it2@r.postjobfree.com

SUMMARY PROFILE

Dedicated, hardworking individual with over 20 years in customer service and organizational experience. Able to work independently with proven results. I enjoy learning new skills and am able to learn/train quickly and efficiently. I have managed a team of over 100 employees meeting aggressive daily goals. I have maintained employment from 1996 until now including ownership of a car wash business.

I have excellent communication skills, professionalism, relationship building abilities and strong analytical skills. Capable of performing detailed work accurately and within deadlines. Exhibits sound independent judgment as well as work collaboratively with a team. Demonstrated strong management and technical skills.

Strengths include:

Organization

Adherence to company standards/policies

Management of staff schedules

Strong leadership capabilities

Delegation of duties

All warehouse logistics

Exceptional customer service

Training for new employees

Promoting a high company morale

Great interpersonal skills

Ability to interpret and respond accordingly to any issues

Great math skills

Forklift operation skills

Manage product assembly

Hiring of Staff/Performance evaluations

Systems Analysis

Consistent Communication

Ability to apply knowledge situationally

Excellent conflict/resolution skills

Good knowledge of Microsoft Office products

New systems implementation

OSHA compliance

Fire safety committee member

Business owner/operator

Detail retention

Diplomacy and tact

Ability to absorb and adapt to high volume capacities in peak seasons including high tension and stressful situations

Professional Experience:

Self Employed Independent Contractor (Lyft, Instacart, Uber, Door Dash, GrubHub) - Pennsylvania, New Jersey and Delaware

March 2019-Present

Driver

Coordinate deliveries

Delivery with exceptional customer service reviews

Safe driving record

Great communication skills

Exceptional reviews for interpersonal skills

Preferred driver/shopper for over 50 shoppers/riders

Excellent time management skills

Provide customers and goods with comfortable and safe experience

Basic Fun/K’nex - Hatfield, PA

February 2016-March 2019

Warehouse Manager

Supervise employees in receiving, storing and shipping of goods

Work with staffing agencies as well as upper management to determine necessary labor for projects/workloads

Inventory management/specialist

Conduct weekly staff meetings to ensure cohesiveness and training

Provide upper management with information regarding warehouse layout and space requirements for optimization

Oversee staff to ensure the smooth run of the daily warehouse activities

Ensure customer satisfaction

Boost employee morale

Inventory and supply ordering oversight

Ensure a clean and safe space for employees

Ensure that OSHA regulations are adhered to throughout the facility

Development/implementation of employee training

Hiring/Termination of staff

Prepare/present employee performance evaluations

Prepare/present and review employee disciplinary actions

Basic Fun/K’nex -Hatfield, PA

March 2015-February 2016

K’nex Shipping Supervisor

Supervised every shipment being sent out

Meet all label requirements

Determination of labor necessary to complete task

Basic Fun/K’nex - Hatfield, PA

November 2013-March 2015

Forklift Operator

Drove electric sit-down forklift throughout warehouse

Maintain a clean work area

Pallet building and pallet pick ups

Load trucks with pallets

Stack crates, pallets or other materials throughout warehouse

Handload and hand unload of trucks

Unpacking of international shipments and loading onto trucks

Labeled inventory for shipment

TruGreen - Malvern, PA

April 2010-November 2012

Route Specialist

Prepared and organized route to ensure a smooth and efficient daily route

Stocked work vehicle with necessary materials for lawn applications

Provided customers with information regarding current and future lawn treatments

Treated lawns with necessary material based on the needs of the lawn

Education:

1991-1995

American High School- Miami, FL

Completed all high school requirements to obtain GED

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