STRENGTHS

A team player with a positive, professional attitude and excellent written and verbal skills

Problem solver and one known to “get the job done”

Works well individually or in a team environment with little or no supervision

Creative and recognized as a results-oriented and solution-focused individual

BARBARA A MOORE

ADMINISTRATIVE SERVICES PROFESSIONAL

OBJECTIVE

Service Representative with over a decade experience in broad based areas including employee benefit servicing, office, accounts payable & receivable and medical insurance.

EXPERIENCE

DIRECTOR • CUDDLE CARE • 2011 TO 2020

Registered Daycare Provider, Licensed Through DFPS

Provided daycare services for children from birth - 13 years

PATIENT SERVICE REPRESENTATIVE • KELSEY SEYBOLD CLINIC• 2007 – 2010

Verified benefits for out-patient office visit, out-patient x-rays, physicals both routine and sports related medical procedures; Acquire pre-certification for diagnostic medical procedures

BENEFITS ADMINISTRATION REPRESENTATIVE • MERCER (SYNHRGY HR TECHNOLOGIES)• 2001 – 2006

HR related duties including enrolling employees during annual open enrollment, Qualified Lifestyle changes and new-hire enrollment; Updated beneficiary changes for 401K and ESPP; processed Flexible Spending Acct. claims, ensuring Federal statute compliance and timely payouts; updated employee accounts (100% call documentation) when applicable, including, medical, dental, COBRA, EAP, 401K, etc.

PATIENT BENEFIT COORDINATOR • RIVER OAKS IMAGING AND DIAGNOSTIC• 2000 – 2001, 1997-1999

Answered calls in a high-volume call center environment; Verified commercial, Medicare/Medicaid, Worker’s Compensation, Attorney’s claims and pre-certification for eight outpatient facilities; updated and entered patient insurance information; explained benefits to patient and doctor’s offices; setup payment plans with patients and doctor’s offices

INSURANCE SPECIALIST • HOUSTON FAMILY PRACTICE• 1999 – 2000

Heavy phone and public contact including, insurance verification for PCP office visits (HMO, POS, Medicaid, Worker’s Compensation; handled check-ins/checkouts and scheduled return appointment

AUTHORIZATION CUSTOMER SERVICE REPRESENTATIVE • TELECHECK SERVICES INC • 1997-1999

Processed and authorized checking transactions for a variety of merchants

PATIENT REPRESENTATIVE • FONDREN ORTHOPEDIC GROUP • 1995-1997

Registered patient for office visits with insurance verifications; updated patient statistical and/or insurance benefits; responsible for appointment administration for 23 orthopedic physicians; scheduled follow-up visits and surgical procedures

INFORMATION RECEPTIONIST • OB/GYN AND ASSOCIATES• 1994 – 1995

Verified In-Clinic phone representative responsible for handling outpatient information services with extensive patient contact

FILE MANAGEMENT SPECIALIST • FEDERAL DEPOSITORY INSURANCE CORPORATION• 1989 – 1994

Maintained files for defunct banking establishments, litigation and bankruptcy documents; set up legal files, logging incoming and outgoing files; maintain open and closing files, via computer-logging system

EDUCATION

CERTIFICATE • 1976 • HOUSTON COMMUNITY COLLEGE

Houston, TX - Business Services