Abdul J. Ibrahim

**** ************ **

Bristow VA 20136

571-***-****

ad1ir2@r.postjobfree.com

Clearance: Active Top Secret/SCI CI Poly

Objective: Highly motivated individual with over ten years background in Information Systems that includes installation, testing, upgrading, troubleshooting support, and maintenance seeking challenging position as a Systems Engineer that will allow me to display technical proficiency and build upon current skills and knowledge

Technical: MS Office Suite 2003/2007 /2010. Windows 2000, XP Home and Professional editions, Windows Vista, Windows 7, Window 10, Window Server 2008 R2, Windows Server 2012, Windows Server 2016, Remedy ticketing, Oracle, SCCM, SCOM, SAN, EMC Storage Device, SQL Server 2008, 2012, 2014, SQL Management Studio, Linux, COTS, Java, Nintex Workflows, Active Directory, Active Directory Network Infrastructure, Citrix, Enterprise Server, RF Tools, Edge sight, BlackBerry Server, VMware, VOIP, VTC, Symantec Ghost, MAC, CommVault, SolarWinds, WhatsUpGold, Cohesity, Microsoft 0365, Metalogix, AvePoint DocAve, Science Logic, SharePoint Online, Azure, SharePoint admin center, GCC, GCCH, Power Automate

Education:

A.A.S. Network Systems Administrator, Minor: Telecommunication

ITT Technical Institute Springfield, VA

Strayer University Alexandria, VA (2010 – 2012)

•Information systems in Homeland Security.

Certificates:

Microsoft 365 Certified Enterprise Administrator Expert

Microsoft Certified Solutions Associate (Windows Server 2012)

Microsoft Certified Solutions Expert (MCSE SharePoint 2016)

ITIL v3 Foundation

Security + Certified

PROFICIENCIES AND EXPERTISE

SharePoint 2007, 2010, 2013, 2016, 2019 and SharePoint Online

•SharePoint 2010/2013 sites and workflows to SharePoint Online

•SharePoint 2007, 2010, 2013, 2016, 2019 and SPO installation, configuration, site creation, backup and restore, patching and infrastructure design

•SharePoint migration using both third party tools and also using content databases

•SharePoint Admin center, Azure active directory, power apps, power BI and Power automate

•Central Administration tasks, Web applications, site collections, Alternate Access Mappings, solution management, outgoing email, incoming email, antivirus settings

•Knowledge of STSADM tool, PowerShell, SharePoint configuration wizard, expanding a server farm, applying service packs and patches

•Shared Services Provider (SSP) administration User Profiles/My Sites, Audiences, knowledge of BDC and Excel Services

•Experienced supporting, SQL Server, MOSS 2007 including administrator tools and managing SP sites

Systems Administration

•Knowledge of Oracle, SQL, PL/SQL as this is the back end database for the system

•Install, configure, and maintain Windows 2008 and 2012 servers.

•Management of windows server 2003, 2008 R2 and 2012

•Installing and configuring SQL server 2008 R2 and 2012

•Server bug fixes, Security Scans and windows update patching

•Manage DNS, DHCP and WSUS patch management

•Daily system monitoring and reviewing system and application logs

•Install, configure new applications and apply application patches and upgrades.

•Active Directory user and service account creation, FQDN

•Enterprise data center technologies such as networking, data security, Transmission Control Protocol/Internet Protocol (TCP/IP)

•Administer and support Active Directory, Domain Name System (DNS) & Microsoft Exchange replication.

•Extensive experience in managing Microsoft Active Directory Group Policy

•Microsoft Systems Center Suite, particularly SCCM, SCOM

•Administering of physical Windows 2008 and higher servers, virtual Windows 2008 and higher servers in a VMWare environment

•Active Directory OU Administrator creating and maintaining Group Policy objects.

Security

•Securing web servers using SSL

•Testing system hacking for holes and verifying for possible planted rootkits or backdoors

•Performing Retina scans and remediation of high, medium and low vulnerabilities

Virtualization- VMware

•Installing and configuring VMware Esx or Vsphere servers.

•Experienced in VMware management options - Service Console ( SSH and Telnet), Web ( Http and Https), VI Client

•Experienced in configuring and managing disk storage on SAN for VMware hosts

Storage Area Networking

•Experienced in configuration of NetApp and EMC Sans

PROFESSIONAL EXPERIENCE

Inprovix Tech

Senior SharePoint Engineer, Novevmber 2022 - Present

•In-depth knowledge of SharePoint architecture design, SP2013 /SP2016 and O365

• Execution of SharePoint on-premise and online (Office 365) service delivery with stability and high availability to ensure it is a robust, secure and reliable Enterprise collaboration solution

• Execution and support of migration efforts – sites/users/workflows - from on-premises SharePoint environment to SharePoint Online with existing tools and or use of PowerShell

•Automation and improvement of processes to increase efficiencies and quality of service delivery

•Providing the leadership on best practices for solution design, with a thorough understanding of information architecture, enterprise application integration and portal interaction on mobile platforms

•Documenting detailed design, functional and technical specifications in developing solutions, adhering to best practices

•Partnering with peer teams and other stakeholders to create processes that ensure the collaborative toolsets and solutions meet established security, compliance and legal standards

•Troubleshooting technical issues, perform root cause analysis and take appropriate action to remediate issues

• Providing support to all areas of the business and mentoring and training other support tiers

•Serves as technical advisor in planning, developing, implementing, managing and supporting hosting services; recommends new approaches to the delivery of hosting services;

•Creates documentation for the design and codes for various modules for new features; provides a robust and secure IT infrastructure that supports on-demand access to information.

•Works in conjunction with other IT Specialist to ensure that customers are provided with well-managed, high performing hosting services; evaluates business requirements pertaining to IT software and development.

•Consults with customers and supervisors to evaluate user requirements and advises on design capabilities and maintenance responsibilities; coordinates with IT specialists and managers

•Monitor and analyze enterprise SharePoint architectures for high availability, scalability and ease of management.

•Install and maintain scalable SharePoint 2016 Server and SharePoint Online Environments within the customer’s portfolio.

•Administer Central Administration and site collection administration of all SharePoint farms on several security enclaves.

•Maintain-and administer Microsoft SharePoint 2013, 2016 Servers, including daily monitoring, troubleshooting and performance analysis.

•Implement and monitor various SharePoint migration activities including on-prem to online and 2013 to 2016 to 2019.

•Maintain and administer SharePoint Online (O365) implementation.

•Support the installation, configuration, security, operation, and maintenance of servers, equipment, and software related to SharePoint infrastructure.

•Install and configure SharePoint software and related components at the server level including SQL Server, web server and application server.

•Perform typical system administrative activities such backup, restore and issue resolution.

•Provide guidance and recommendations for enterprise deployments of SharePoint.

•Maintain current industry knowledge of development concepts, best practices, and procedures for SharePoint 2010/2013 solutions.

•Ensure compliance with policies and procedures including Customer requirements.

•Provide technical support to SharePoint users.

•Identify and develop workflows to enhance adoption and provide

InterImage LLC, September 2017 – October 2022

Senior SharePoint Engineer, Arlington VA

•Developed New SharePoint/Office365 suite application/workflow, including but not limited to Project portal and Team sites.

•SharePoint 2010/2013/2016 sites ans workflows to SharePoint Online.

•Supported and enhanced existing SharePoint/Office365 applications, including but not limited to application/workflow using SharePoint framework, SharePoint Designer workflows, Power Apps, and Power Automate.

•Worked with SharePoint Designer and OpenText workflow migration to Power Automate.

•Worked with project team to plan, document, and perform migrations of customer data from legacy SharePoint into SharePoint Online.

•Lead requirements gathering sessions with requestors, documenting and delivering SharePoint solutions based on requirements.

•Performed SharePoint site upgrades, migrations, and deployments.

•Assessed and documented customer environments in preparation for migrations of their current SharePoint into O365 and SharePoint Online.

•Managed and revised the layout of sites, SharePoint user and site administration.

•Performed standard SharePoint Site Collection Administration duties.

•Created and managed sites, libraries, lists, and workflows.

•Managed security groups, user permissions, content types, columns, etc.

•Analyzed daily user activity on SharePoint; maintains usage statistics and logs.

•Troubleshot SharePoint incident tickets and communicated with end users on resolution.

•Provided critical problem solving and advanced troubleshooting including site problems, addressed site permission issues, creation and configuration of sites and sub-sites.

•Performs maintenance of SharePoint environments through command line tools and PowerShell, possessing the ability to write PowerShell scripts.

OnPoint Consulting LLC,

Senior SharePoint Engineer, Washington D.C. October 2013 – September 2017

•Participated in the planning and implementation of SharePoint 2010, 2013, 2016 farm deployments from ground up.

•Responsible for the administration of SharePoint environments and day-to-day operational support for Department of State ISN bureau customers in the DC metro area.

•Performed password reset on IIS 6 and 7.5, Central Administration and the SharePoint servers.

•Design and implement SharePoint site structures including site creation, management and administration and list/library creation, management, and administration.

•Write SharePoint documentation including standards, procedures, configuration and architecture.

•Manage standard admin activities – create site collections/databases; security etc.

•Decommissioning of environments

•Migrated SharePoint 2007 to 2013, SharePoint 2010 to 2013 using DocAve and pilot SharePoint 2013 to 2016

•Assisted in providing full life cycle development for SharePoint sites and applications to support multiple offices within the Department of State.

•Performed STIGS on the SharePoint Servers.

•Troubleshoot farm issues through the server logs.

•Communicated effectively by providing oral or written briefings/presentations and users guides to management.

Skyepoint Decisions Inc,

SharePoint Engineer (Night shift), Washington D.C June 2014 to May 2015

•Deployed and managed SharePoint applications including web applications, site collections, and SharePoint solutions for the Department of State.

•Paid attention to detail and worked as part of a team or independently.

•Managed backup and recovery processes, applied service packs and updates, and responsible for the SharePoint databases, shared services, email routing services, Excel Services, InfoPath services, 3rd party software/plug-ins, and for implementing and maintaining search services - including the definition and tuning of search scopes.

•Knowledge of SharePoint third-party tools eg, Bamboo, DocAve, Project Server or WebParts suite and Metalogix

•Performed granular backups and restores of SharePoint sites using stsadm, powershell and Avepoint DocAve solution

•Performed SharePoint 2010 to 2013 migrations

•Experience with 0365 and SharePoint online

22nd Century Technologies Inc,

SharePoint Engineer, (Night shift) Washington D.C December 2014-Aug 2016

•Managed the DDB web application on FBI SCINET; served as web content manager and updated Webpages

•Managed the download and upload of material for the daily brief within the DDB web application

•Managed the DDB web application SharePoint libraries

•Managed user permissions for all appropriate FBI personal; maintained a database of FBI personal and their associated personal

•Provided user permissions count to the unit chief

•Maintained user permissions associated with restricted material on a daily basis

•Served as the overnight requirements manager and business manager for the DDB web application

•Assisted with sending a copy of the briefing material to the FBI records management center

•Maintained the DDB web application security manager content of both user groups and user names

•Managed the DI tablets and associated accessories; monitored and tracked the inventory and operation of the equipment

•Assisted with manual book production; operated copiers and performed basic copy machine maintenance

•Provided DDB customer support

ACE Info Solutions,

SharePoint Engineer/Back-End Administrator, Reston Nov 2011- Sep 2013

•Creates sites and site collections and is responsible for establishing and maintaining end-user access policies and permissions. Design and format web pages and Share Point web parts utilizing Front Page 2003 and SharePoint Designer

•Knowledge of IIS, AD, SQL Server. Security server farm account, web application/ app pool accounts, SSP Security.

•Perform life-cycle SharePoint support. MOSS Search/SharePoint Search/Enterprise Search

•Deploy and manage SharePoint applications including web applications, site collections, and SharePoint solutions for the Defense Security Service

•Troubleshoot and resolve issues with the SharePoint environment

•Perform granular backups and restores of SharePoint sites using stsadm, PowerShell and Avepoint DocAve solution

•Solid knowledge as a server administrator with Active Directory and Windows server 2008/2003 experience

Sevatec Inc,

Web Content Admin/ Manager, Falls Church May 2011- Nov 2011

•Work within a team to plan, design and execute a migration from SharePoint 2007 to Sharepoint 2010

•Manage backup and recovery processes, apply service packs and updates, and responsible for the SharePoint databases, shared services, email routing services, Excel Services, InfoPath services, 3rd party software/plug-ins, and for implementing and maintaining search services - including the definition and tuning of search scopes.

•Knowledge of SharePoint third-party tools eg, Bamboo, ControlPoint, DocAve, Project Server or CorasWork WebParts suite

•Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance. Initiates reviews as appropriate

•Troubleshoot and resolve issues with the SharePoint environment

•Perform granular backups and restores of SharePoint sites using stsadm, powershell and Avepoint DocAve solution

•In-depth knowledge of Microsoft SharePoint 2007/2010 installation, configuration and troubleshooting

•Knowledge of IIS, AD, SQL Server. Security server farm account, web application/ app pool accounts, SSP Security.

•Perform root cause analysis, engineering upgrades, new system deployments, security patching, and other administration duties as required

QBE LLC,

Senior Desk side support technician Pentagon (Night shift) Nov 2012 – Aug 2013

•Imaging NIPR / SIPR machines, installs and upgrade software / Hardware.

Model the highest levels of support orientation and professionalism, including call backs to end-users, to ensure challenges have indeed been resolved.

•Technical areas to include desktop operating systems, network protocols and system architectures.

•Troubleshooting and resolving Tier III network, hardware, and software configuration problems.

•Reviews Critical level referrals, troubleshoots and resolves problems to the extent possible; refers more difficult requests to the appropriate levels.

•Assist in maintaining a ticketing control system to ensure prompt resolution for pending matters.

•Responsible for imaging computer to standard countrywide programs home grown applications, loading 3D Light-year software for engineering department.

•Plan and coordinate the installation of new products and equipment.

•Work closely with customer officials to ensure seamless implementation; resolve installation problems.

•Identifies and mitigate security vulnerabilities and risks; and maintain server integrity and availability.

•Anticipates server performance, availability, capacity or configuration problems; and initiate corrective or preventive actions, such as increasing disk or memory capacity to improve performance.

•Configure, document, test and install cable plant equipment and software.

•Install hardware/software/firmware upgrades, system patches;

•Provide troubleshooting, fault isolation, preventive maintenance and repair of equipment.

•Provide technical support and problem-solving and administer equipment maintenance contracts and equipment inventory.

United States Army,

Military Police Officer/IT Specialist Oct 2004 – Jan 2010

•Completed police reports, forms and maintained records.

•Assisted Personnel and employers as required while on daily patrol.

•Enforced Fort Riley post traffic laws and conducted investigations.

•Identified computer-user problems and coordinating to resolve them accordingly.

•Provided customer and network administration services such as password resets, electronic mail accounts, security and troubleshooting for military personnel.

•Installed, configured and maintained hardware and software Applications.

•Facilitated repair and maintenance of equipment including PCs, Printers and faxes.

•Ensured the confidentiality, integrity, and availability of all systems on the Network.

•Assists management in providing construction security and physical security oversight and coordination for all renovations and modification projects within the U.S. Army including: project concept, design, review and construction phases.

•Identified security concerns and developed comprehensive priorities for upgrading physical security.

•Interpreted security standards, policies and provided guidance on their implementation.

•Reviewed plans and conducted on-site Technical Surveillance inspections in the capacity of team leader or team member to ensure facilities met required security standards.

•Prepared professional quality written reports detailing activities, findings, and recommendations resulting from inspections.

CompUSA,

A+ Service Technician Manhattan, NY 2003 – 2004

•Performed system backup memory and disk upgrades for customers.

•Upgraded video cards, modems and cd/dvd writers for customer while they wait.

•Installed and configured new desktop and notebook computers.

•Installed home networks to include WPA encryption and parent controls.

•Replaced motherboard on desktop computers for CompUSA customers.

•Analyzed and repaired computer systems, hardware and computer peripherals.

•Installed, configured and upgraded operating systems and software applications.

•Made hardware and software acquisition recommendations including helping users assess needs and provided justification for equipment and services.

•Troubleshoot and resolved Tier II network, hardware, and software configuration problems.

•Reviewed Critical level referrals and resolved problems to the extent possible.

•Referred more difficult requests to the appropriate levels.

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Professional Trainings

•Administering SharePoint 2013 Server Farms ( Course )

•Amazon Web Services (Course )

•Configuring Windows Server 2008 R2

•Computer programming and Design

•Windows Server Active Directory Configuration

•Linux systems administration

•Web Server IIS

•Exchange Server

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