Scrum Master Customer Service

Results-oriented Scrum Master with a proven history of understanding and building complex systems. I am looking forward to what is next and beyond. I am excited to continue expanding my skills by committing to ensuring that teams implement best practices, values, rules, and processes.

Work Experience:

Scrum Master Trainee: June 2023– Present

•Demonstrated Proficiency in organizing and facilitating Sprint Planning Sessions, Daily Scrum, Sprint Reviews, Sprint Retrospectives, Product Backlog Refinement or Grooming Sessions and release planning Sessions.

•Demonstrated Ability to Collaborate closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.

•Effectively Demonstrated ability to track team’s progress, including Burn Down Charts, Velocity and Release Forecasting.

•Demonstrated ability to Work with Scrum Masters across 4 sites to prepare for and facilitate Potentially Shippable Increment Planning Sessions.

•Demonstrated Ability to Expertly promote continuous improvement and help teams increase productivity and foster innovation.

G4S Global, Minneapolis, MN

Head Security Supervisor: June 2017 -Dec 2020

●Over saw day to day operation of all shifts

●Assured patrols and other functions were completed every shift.

●Conducted inspections and daily quizzes of post orders.

●Reviewed and edited post orders.

●Conducted daily meetings to tackle new task.

●Made sure shift complied with the contract. Which included patrol/inspections tasks and customer service.

●Coached and trained in officers new to the site.

●Over saw command center operator

Mount Olivet Rolling Acres - Chanhassen, MN

Direct Support Staff: August 2014 to March 2015

●Assisted individuals with their daily living,

●provided safety, and comfort.

●Aided people with basic tasks such as bathing, dressing, grooming, and eating.

●Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.

EDUCATION

Hennepin Technical College.

September 2020 to Current

Certified Scrum Master (PSM I)

Hopkins High School

September 2006 to June 2010

ADDITIONAL SKILLS

• Servant Leadership • Meeting Facilitation • Collaboration • Time Management • Time Management

• Critical Thinking • Problem Solving • Agile Methodologies • Ability to Multitask • Team Builder

Anwar Mohamed

Scrum Master

13089 Crimson Cover Lane Eden Prairie MN 55344.

Phone: 612-***-**** Email: ****************@*****.***

Languages: English, Somali, & Swahili

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