***** ****** **•DETROIT MI *****•Cell:313-***-****•ad1iqj@r.postjobfree.com

MARSHA DIXSON-BEY

Objective: To obtain a position that will enable me to maximize my 20+ year experience of leadership, communication/interpersonal, customer service and patient care skills within the healthcare and nursing.

Experience

Family First Wellness Center

March 2023- September 2023 PSR/Medical Administrative Assistant/Phlebotomist Southfield, MI

Open/close office, check patients in, verify insurances, collect patient co-pays, answer incoming calls, take/screen calls and messages, schedule/reschedule follow up appointments, input patient data information, prepare patient specimen for lab testing, venipuncture, injections, case management for patient’s medication refills/monitoring, health and follow up care, prior authorizations for procedures/medications, inventory monitor, room preparation for examinations, POC quality controls for equipment/refrigerator, check voice mails, OSHA safety compliance. Entech Staffing

DMC Urology & Men’s Health Center

March 2022- September 2022 Patient Service Representative Detroit MI answer incoming telephone calls, take messages from callers call screening and forwarding to appropriate recipients, schedule appointments while assisting with quality and outreach follow up calls, gather patient insurance data and information to input into computer EMR system, communicate with various external medical offices via fax, phone, or email, perform various front office activities with knowledge of the principles and process for providing excellent customer service, reinforcement practices of laws related to HIPAA confidentiality, insurance verification, authorization requests, collection of patient balances/ copays. Entech Staffing

March 2019-August 2021

DMC Internal Medicine

March 2019- May 2021 Medical Office Administrative Assistant Southfield, MI Open/Close office, prep/clean office exam rooms prior to opening, check/order inventory of supplies, perform/document POC quality controls for equipment, check voice mails, Data entry, fulfill medication refills, complete medication prior authorizations, assist multiple physicians in patient care with procedures and minor surgical procedures, insurance verifier, appointment scheduler, patient registration, injections, phlebotomy 20-60 patients per day, obtain vitals, triage screener, diagnostic screenings such as EKG, pulmonary function, pregnancy, urinalysis, drug screen collection, finger stick (HGBA1C, Glucose), electronic filing, faxing, email documents to appropriate, department/personnel., patient education, OSHA safety compliance.

Oakwood Healthcare (Beaumont)

January 2017-February 2017 Medical Administrative Dearborn, MI Responsibilities for clinical duties were to keep rooms clean and stocked for minor surgical. procedures and or examinations, prep patients for exam, assist provider with procedures, answer. phones, schedule appointments, schedule(board) surgical procedures, obtain prior authorizations. for procedures and medications, call in prescription per Dr. orders, faxing, copying, e-mailing, follow up with procedure calls, appointment confirmation calls, explain and prep patients for scheduled procedures, vital triage, insurance verification, scanning Dell Inc. (Oakwood Healthcare)

November 2014-December 2016 Medical Assistant/Floater Dearborn, MI Responsible for clinical duties including giving injections, performing simple diagnostic tests. such as EKG, collect and prepare laboratory specimens such as urinalysis, hcg, mono, hgb a1c, glucometer and lead, prep patient for minor procedure exams and provider, direct and indirect. patient care, blood draw from 15-25 per patient daily, sterile, and non-sterile dressing change, explain and prep patients for procedures, triage patients, weight, vital signs height and pain. documentation, medication and procedure prior authorization, insurance verification, sterilize sterile instruments, patient education and plan of care, prepare and administer medication per physician order, patient history collection and effective filing, document scanning, appointment scheduling, answering phones, charting, faxing, I was a float with this company. allowing me to have a variety of experience with different departments such as pediatrics, family and internal medicine as well as general surgery, hematology/oncology medicine. Amediquest Medical

November 2010-August 2013 Medical Assistant/Phlebotomy Detroit, M Direct pt. care, vitals, chart filing, venipuncture, injections, and prep pts. for exams, assist dr. with minor surgical procedures, front office work, check in and triage pts. prior and after dr. visits, schedule and cancel appointments equipment sterilization; dispense medication and appliance as ordered by treating, provider, maintains and practice procedures and policies etc. Urgent Care Management

August 2009-January 2010 Medical Assistant Detroit, MI Direct pt. care, x-rays, assist with minor and urgent care needs, pt. triage, injections, and intravenous insertion and care, obtain pt. vitals, chart filing, EKG’s PFT’s, audiograms, venipunctures, injections and collection, urinalysis, assist provider with minor surgical procedures, prepare lab specimens, computer literacy Microsoft processing, electronic medical records software

Vernor Group and Associates

December 2006- March 2008 IV Tech/ Phlebotomist/Medical Assistant Detroit, MI Direct patient care, vitals monitoring, patient registration, collect co pays, insurance verification, injections, chart monitor, phlebotomy, processing of lab specimens, sterilize equipment, assist provider in examination and treatment, dispense medication as ordered by provider, execute follow up calls/visits per provider instructions following lab results, IV therapy, capillary/venous collection,

Biotech Laboratory July 2002- August 2008 Phlebotomist Farmington Hills, MI Direct patient care, filing and pulling charts, collect and process blood and labs, centrifugation, input and retrieve computerized pt. information (data entry), compliance of OSHA regulations when processing, processing up to 85-100 venipuncture patients per day working at draw stations, capillary/venous draws, responsible for verifying patients’ identification, /collecting insurance information, generates, and attaches labels to specimen blood and urine samples. Education

Mercy College of Ohio Associates of Applied Science Nursing Ohio, MI August 2021-Current

Wayne County Community College Associates of Science Detroit, MI August 2014-December 2020

National Institute of Tech Medical Assistant Southfield, MI April 2000- February 2001

Detroit Business Institute Nursing Assistant Detroit, MI May 1995-December 1995

Pulford Adult Education GED Detroit, MI

June 1994

Skills/ Qualifications

To have the ability to perform the following medical procedure listed in my experience. proficiently and effective as possible for the care of the patients. I have also acquired training. in medical billing and coding along with electronic charting and filing, I have experience working. with specialties such as ob/gyn, podiatry, rheumatology, pediatric, gastro, cardiology, family and internal medicine, ENT, oncology/hematology, medical terminology, medical office/administrative venipuncture, phlebotomy, injections EKG’s, X-rays, I currently have my certifications in BLS/CPR first aide, I also encountered working with software’s such as Microsoft word/excel/power point, physician portal, electronic medical physician records, e-boarding, epic, Athena, e-clinical works and one chart. I have excellent communication/ interactive and work ethical skills.

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