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Administrative Assistant / Customer Service

Location:
Cumming, GA
Posted:
November 28, 2023

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Resume:

Micah Baldwin

ad1ilq@r.postjobfree.com # 404-***-****

Career Objective

Detailed-oriented professional with 6+ years of experience and a proven knowledge of Administrative, back office operations, customer service, data entry and warehouse associate credentials. Aiming to leverage my skills to successfully fill the Administrative Assistant role at your company or show off my critique skills in your warehouse/production positions. Education

South Forsyth High School - High School Diploma - Cumming, GA - May 2006 Gwinnett Technical College, Lawrenceville, GA - Anticipated Graduation - April 2024 - In-progress Associate Degree- Radiologic Technologist - (Completed General Core Classes)

● College Algebra

● Rhetoric Composition

● Public Speaking

● Intro to Psychology

● Medical Terminology

● Art Appreciation

Atlanta Bartending School of Atlanta - Certified Mixologist - April 2008 Professional Experience & Achievements

1. 770-BAM-Tree, Inc. - Broadwater Crane, Inc. - Blue Mountain, Inc. Strategic Culinary Innovations - Broadwater Logistics & Transportation- SubCup Designs

- & Ideation Extreme - (3 stand alone Incorporations & 4 Subsidiary companies - All under one roof - Family Owned)

Executive Administrative Assistant Cumming, GA/May 2018-Oct 2020 Skills

● Prepare invoices, reports, memos, letters, financial statements and other documents using Quickbooks, Excel spreadsheets, iMac/Microsoft database and presentation software.

● Answer phone calls and direct calls to appropriate parties, take messages, record potential customer leads, manage the 24/7 Emergency Tree after hours cell phone.

● Order placement using SpendWise to process orders. Sales Orders/Purchase Orders/Invoicing/Journal Entries.

● Conduct research, compile data and prepare papers for consideration and preparation by executives, committees and board of directors.

● Read and analyze incoming memos, submissions and reports to determine their significance and plan for their distribution.

● Perform general office duties, such as ordering supplies, maintaining records, management database systems and performing basic bookkeeping work.

● File and retrieve corporate documents, records and reports.

● Open, sort and distribute incoming correspondence, including eFax, Emails, & USPS.

● Process payroll information & distribute paychecks.

● Compile, transcribe and distribute minutes of meetings.

● Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training materials - Conduct interviews for potential employees

● Reconciling bank/credit card accounts to match Quickbooks records.

● Input Expense Reports for traveling co-workers.

● Receive and process payments - ACH’s - wire transfers - Bank deposits daily, checks and credit-card submissions.

● Input commission percentages for Sales Reps based on individual commission rate.

● Managed the City Approval requests to permit tree removals to take place within City Limits & correspondence of submitting GA811 locate tickets for properties to undergo stump grinding.

● The last week of employment, I collected over $50,000 in outstanding Tree Removal invoices from the open A/R reports.

Accounting Software Programs

● QuickBooks – Invoicing, expense management, payroll, accounts receivables/payable, personal, bank account tracking & reconciliation, inventory, & payment processing.

● SpendWise – Order placement, sales orders, purchase orders and invoicing.

● Microsoft Office; Excel - Word - Powerpoint

● FullSlate - Appointment scheduling software

● Customer Service – Answer office phones, book/edit scheduling, collect on outstanding invoices, address questions/concerns.

2. Manufacturers Alliance Group, Inc. - (MAGLUBE)

Administrative Assistant/Warehouse Associate Cumming, GA/Nov. 2014-Present Skills

● Office Assistant - Answering phones, email correspondence, filing completed orders and personal records, ordering supplies, running business errands, upkeep of office areas and cleanliness of warehouse.

● Warehouse inventory, Stocking shelves of ready-to-go orders, tape and label boxes

● Label making and accurately placing them on fulfilled orders. (Boxes,jugs,5 gal pails, 55 gal. drums, 500 gal. totes)

● Box up orders and stack/shrink wrap pallets to ship out.

● Receive and unload shipments from truck lines into the warehouse, maintain UPS orders incoming/outgoing.

● General office errands

● Bank runs

3. Ulta Beauty

Customer Service/Warehouse Worker Cumming, GA- Apr.2013-Aug.2014 Skills

● Unloading early AM truck deliveries

● Stocking merchandise into store

● End Cap set-up & displays

● Checkout counter associate @ register

● Customer service rep on the floor

4. Good Ol’ Days PubBar & Grill

Bartender & Weekday Server Cumming, GA- Jan.2011-Nov.2014

● Customer Service

● Maintained the entire bar 4 nights a week/weekend

● Served cocktails, draft beer, wine, shooters, mixed drinks, appetizers & entrees.

● 1st week as Bartender- Tripled sales for back Patio Bar on Monday nights



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