Oluwaseun Oyinloye

IT Major / Customer Service

Fort Lauderdale, FL 33311

ad1ih8@r.postjobfree.com

+1-754-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technician

Seminole Hardrock Support Services - Hollywood, FL October 2023 to Present

• Unboxing and boxing many tablets for inspection from ipad, android, and amazon

• Booting and installing apps on several tablets concurrently.

• Working as a team with other technicians following a script. Service Technician

Hotwire - Fort Lauderdale, FL

July 2023 to October 2023

• Wire installation Keystone

• running/installing updated fiber cable.

• Installing cable box with HDMI settings

• Setting up cable box software for proper working settings

• Setting up WI-FI settings

• drilling holes through walls

• Installing routers.

Customer Service Rep

Flex and Stay - Fort Lauderdale, FL

July 2023 to July 2023

• Read a small script with enthusiasm over the phone and pass the call to a seasoned closer. Outbound Sales Representative

EDU FIRST, LLC - Pompano Beach, FL

March 2023 to June 2023

• Responsible for making outbound calls to prospective students, gauging their level of interest in furthering their education, and gathering information to match them with schools that fit their needs

• Make outbound calls to prospective students via our dialing system

• Manage a large database of prospective student inquiries, handling 300+ calls per day at times

• Assist individuals by matching them with college and trade school opportunities that suit their needs and goals

Member Experience Advisor (contract)

NationsBenefits - Plantation, FL

February 2023 to March 2023

• Answer inbound order calls from existing clients and their customers

• Follow the script to verify specific order-related information to ensure delivery success

• Answer any product-related questions to ensure order and delivery accuracy

• Answer inquiries related to deliveries and products after the customer receives an order

• Process eligibility verification and replacement requests to the leadership team

• Escalate any complaints or special requests to the leadership team

• Keep on track to hit daily call goals and order quotas.

• Medical

Health Insurance Prequalifying Agent

National Healthcare, Inc. - Fort Lauderdale, FL

November 2022 to January 2023

1. Pre qualifying candidates to register for health Insurance during open enrollment. 2. Inbound & Outbound calls all day.

DoorDash Dasher

DoorDash - Fort Lauderdale, FL

January 2021 to November 2022

Food Delivery

Health Insurance Prequalifying Agent

National Health Enrollment Center - Fort Lauderdale, FL July 2020 to November 2020

1. Pre qualifying candidates to register for health Insurance during open enrollment. 2. Inbound & Outbound calls all day.

DME Specialist

Senior Medical - Pompano Beach, FL

May 2020 to July 2020

• Selecting and ordering equipment and ensuring equipment delivery to facility and appropriate users. Health Insurance Prequalifying Agent

Alika Health - Tamarac, FL

January 2020 to April 2020

1. Make outbound calls to our existing and prospective customers related to health insurance enrollment. 2. 200+ calls a day

Flyer Distributor (seasonal)

ADS - Pompano Beach, FL

December 2019 to January 2020

- Go door to door placing a flyer on door knob with selected advertisement.

- Eight hours a day working outdoors.

Ecommerce Agent (Seasonal)

Global Response (Justice Clothing Account) - Margate, FL November 2019 to December 2019

• Processing online orders.

• Following up with existing orders

• Talking to customers over the phone on a daily basis.

• Being customer satisfaction oriented and helping with the marketing of the web store to promote the brand.

Delivery Driver

Postmates - Fort Lauderdale, FL

June 2019 to October 2019

Food & Item delivery

Order Picker

Convey Health Solutions - Pompano Beach, FL

January 2019 to May 2019

• Order selected items in crates to be transferred to packaging by using order invoice sheets.

• Scanned out and labeled 100+ packages daily to be shipped using the FedEx Ground shipping software with scanner.

• Stocked, organized and arranged items inside warehouse for later packaging with some forklift usage.

• Medical

Driver Helper (Seasonal)

FedEx Ground - Brooklyn, NY

July 2018 to November 2018

• Assisted FedEx driver with package delivery routes from small to very large packages.

• Given basic on the job training to become a FedEx driver Petition Circulator

Petition Campaigns - Oakland Park, FL

September 2017 to June 2018

• Gather signatures from registered voters for a vote. Reservations Agent

Reservations & Fulfillment Service - Fort Lauderdale, FL March 2016 to August 2017

• Assisted traveling customers in setting up their vacations.

• Provided customer service for travelers.

• Sold upgrades, travelers insurance and add-ons.

Inbound Customer Service/Sales Representative

Alorica - Sunrise, FL

February 2016 to March 2016

• Provided customer service to DIRECTV customers.

• Sold TV packages, channels, and upgrades.

• Directed customers calls to the correct department like Technical Support Health Insurance Prequalifying Agent

National Health Enrollment Center - Pompano Beach, FL November 2015 to January 2016

• Asked qualifying questions to seekers for Health Insurance enrollment.

• Inbound calling; more Outbound calling via a script. Technical Support Representative

Teleperformance - North Lauderdale, FL

September 2015 to October 2015

• Answered technical questions from inbound calls

• Transferred calls to other departments if nessesary Customer Service Representative/Call Center

Holiday Cruise Line - Oakland Park, FL

February 2012 to August 2015

• Received inbound calls and provided advanced customer support.

• Promoted additional vacation amenities with personalized vacation planning.

• Multi-tasked as Verifier for final sale deals.

• Transferred calls to correct departments weather reservations, sales, save team, or to a manager. Office Assistant (Internship)

Kids Ecology Corps. - Sunrise, FL

May 2009 to September 2009

• Performed daily office duties like faxing, copying and entering written numbers in Microsoft Excel.

• Participated in outdoor environmental activities like park gardening and booth setup for ecological park events.

• Stoked boxes in back room.

Education

Some college in Technical Support Specialist AS

Broward College - Coconut Creek, FL

January 2012 to August 2015

Certification ; Computer Service Technician (CST) in Computer Systems Technology

Atlanta Technical College - Coconut Creek, FL

October 2009 to November 2011

High School Diploma

Boyd H. Anderson High School - Lauderdale Lakes, FL January 2002 to July 2006

Skills

• Sales (4 years)

• Travel planning (4 years)

• Computer skills (5 years)

• Service Technician Experience

• Cabling

Languages

• English - Fluent

Awards

PC Support Award

May 2006

PC Support Award obtained for excellent computer repair knowledge. BOYD H. ANDERSON HIGH SCHOOL. C/O 2006

Computers Class

Certifications and Licenses

Certified Computer Service Technician Certification January 2013 to March 2014

• ETA Certified Computer Service Technician Certification Issue date 3/16/2014

CST- R166793

Assessments

Technical support: Customer situations — Completed May 2020

Responding to technical support situations with sensitivity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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