Customer Service Tech Support
Resume:
Brittany Day
#readytowork
San Antonio, TX *****
********.*.***@*****.***
“Dedicated and trustworthy customer service specialist with four years of experience in online software troubleshooting, tech support, and customer care. Experienced in using Intercom and Drift. Received an average 87% customer satisfaction rating to date, 15% higher than the company average. Looking to utilize my education and grow with a company. Willing to relocate to: San Antonio, TX - Seguin, TX - New Braunfels, TX Authorized to work in the US for any employer
Work Experience
Insurance Verification Specialist
Kforce Professional Staffing & Solutions/ Smilebrands - San Antonio, TX March 2021 to June 2021
performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment. Dental Insurance Rep
United Healthcare - San Antonio, TX
June 2014 to December 2020
• 6200 Northwest Parkway San Antonio TX 78254
• Assist members and provider with getting information in regard to their dental plans
• Work with Providers to have claims processed correctly
• Assist member with accessing the website
Tech Support Rep
Volt/Apple - San Antonio, TX
May 2012 to June 2014
iPod, and iPad
3300 Sidney Brooks St San Antonio Tx 78235
• Assisted customer with troubleshooting Apple Devices also with setting up the devices Non-Commissioned Security Officer
Ranger Protection & Security - San Antonio, TX
February 2012 to March 2012
Nightclub Security
Working for various nightclubs for the safety of employees as well as customers Customer Sales/Technical Support Rep
AFNI Corporation - San Antonio, TX
March 2011 to November 2011
Customer Sales/Technical Support Rep San Antonio TX March 2011 - November 2011 1560 Cable Ranch Rd #200, San Antonio, TX 78245
Telecommunication Services
• Assisted customers with paying bills and understanding of bills
• Sale of Frontier services (such as cable, phone and internet)
• Set up repair visits for customers services
Lead/Assistant Manager
Six Flags Fiesta Texas - San Antonio, TX
March 2009 to January 2010
Restaurant/Food Services
* Assisted with the daily operation of three restaurants
* Supervised ten employees
* Was responsible for the opening and closing of each restaurant
* Inventory, cleaning, and cooking when needed.
Education
Bachelor's in BACHELOR OF SCIENCE IN CRIMINAL JUSTICE ADMINISTRATION WITH A CYBERCRIMES CERTIFICATE
University of Phoenix
June 2018 to December 2020
None in Mechanical Engineering
Lamar University - Beaumont, TX
August 2004 to May 2005
High school diploma or GED
Skills
• Computer Skills: Proficient in Microsoft Office applications, Internet Explorer, Inspiration, Adobe Acrobat, Apple iTunes, Quick Time, Real Player, E-mail, multiple Multimedia Productions and Windows applications
• Telecommunication
• Technical Support
• Troubleshooting
• Dental Receptionist
• ICD-10 (6 years)
• Word Processing (10+ years)
• Insurance (6 years)
• Insurance Verification (6 years)
• Troubleshooting (10+ years)
• iOS (5 years)
• Computer Skills (6 years)
• Customer Service (10+ years)
• Computer Literacy (10+ years)
• Claims Processing (6 years)
• Android
• Microsoft Outlook
• Computer Networking
• Microsoft Excel
• Data entry
• Microsoft Word
• Customer support
• Google Docs
• Mac OS
• Operating Systems
• Sales
• Typing
• Live chat
• English
• Cash handling
• CPT coding
• Accounts receivable
Assessments
Analyzing Data — Proficient
May 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Cashier Skills — Expert
May 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert
Supervisory Skills: Interpersonal Skills — Proficient May 2020
Fostering a collaborative environment and conducting difficult conversations Full results: Proficient
Medical Billing — Proficient
May 2020
Understanding the procedures and forms used for medical billing. Full results: Proficient
Project Management Skills: Time Management — Proficient May 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Business Math — Proficient
May 2020
Using basic math to solve problems in a business context. Full results: Proficient
Basic Computer Skills: PC — Proficient
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Attention to Detail — Familiar
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Working with MS Word Documents — Highly Proficient October 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Following Directions — Highly Proficient
October 2020
Following multi-step instructions
Full results: Highly Proficient
Dental Receptionist Skills — Proficient
October 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Filing & Organization — Proficient
October 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Legal Skills — Proficient
October 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Proficient
Mechanical Skills: Monitoring — Highly Proficient
October 2020
Understanding of machine dials, gauges, displays, and data charts Full results: Highly Proficient
Automotive Maintenance — Familiar
October 2020
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Familiar
Social Media — Familiar
October 2020
Knowledge of popular social media platforms, features, and functions Full results: Familiar
Scheduling — Proficient
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Sales skills — Proficient
December 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Data entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Filing & organization — Proficient
October 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Typing — Completed
May 2020
Transcribing text using a standard keyboard
Full results: Completed
Electronic health records: Best practices — Completed October 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Accounting skills: Bookkeeping — Familiar
May 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Attention to detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient January 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Legal skills — Proficient
October 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Proficient
Office manager — Highly Proficient
February 2021
Scheduling and budgeting
Full results: Highly Proficient
Interstate truck driving — Highly Proficient
February 2021
Regulations and safe driving practices for long-distance trucking Full results: Highly Proficient
Attention to detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Data entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Basic maintenance and repair — Proficient
February 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Delivery driver — Highly Proficient
February 2021
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Typing — Completed
January 2021
Transcribing text using a standard keyboard
Full results: Completed
Administrative assistant/receptionist — Highly Proficient January 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer service — Highly Proficient
January 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Research — Completed
February 2021
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology
Full results: Completed
Data entry: Attention to detail — Familiar
December 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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