Brittany Day

#readytowork

San Antonio, TX *****

ad1igg@r.postjobfree.com

210-***-****

“Dedicated and trustworthy customer service specialist with four years of experience in online software troubleshooting, tech support, and customer care. Experienced in using Intercom and Drift. Received an average 87% customer satisfaction rating to date, 15% higher than the company average. Looking to utilize my education and grow with a company. Willing to relocate to: San Antonio, TX - Seguin, TX - New Braunfels, TX Authorized to work in the US for any employer

Work Experience

Insurance Verification Specialist

Kforce Professional Staffing & Solutions/ Smilebrands - San Antonio, TX March 2021 to June 2021

performs clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. Follows up on accounts that require further evaluation. Works with others in a team environment. Dental Insurance Rep

United Healthcare - San Antonio, TX

June 2014 to December 2020

• 6200 Northwest Parkway San Antonio TX 78254

• Assist members and provider with getting information in regard to their dental plans

• Work with Providers to have claims processed correctly

• Assist member with accessing the website

Tech Support Rep

Volt/Apple - San Antonio, TX

May 2012 to June 2014

iPod, and iPad

3300 Sidney Brooks St San Antonio Tx 78235

• Assisted customer with troubleshooting Apple Devices also with setting up the devices Non-Commissioned Security Officer

Ranger Protection & Security - San Antonio, TX

February 2012 to March 2012

Nightclub Security

Working for various nightclubs for the safety of employees as well as customers Customer Sales/Technical Support Rep

AFNI Corporation - San Antonio, TX

March 2011 to November 2011

Customer Sales/Technical Support Rep San Antonio TX March 2011 - November 2011 1560 Cable Ranch Rd #200, San Antonio, TX 78245

Telecommunication Services

• Assisted customers with paying bills and understanding of bills

• Sale of Frontier services (such as cable, phone and internet)

• Set up repair visits for customers services

Lead/Assistant Manager

Six Flags Fiesta Texas - San Antonio, TX

March 2009 to January 2010

Restaurant/Food Services

* Assisted with the daily operation of three restaurants

* Supervised ten employees

* Was responsible for the opening and closing of each restaurant

* Inventory, cleaning, and cooking when needed.

Education

Bachelor's in BACHELOR OF SCIENCE IN CRIMINAL JUSTICE ADMINISTRATION WITH A CYBERCRIMES CERTIFICATE

University of Phoenix

June 2018 to December 2020

None in Mechanical Engineering

Lamar University - Beaumont, TX

August 2004 to May 2005

High school diploma or GED

Skills

• Computer Skills: Proficient in Microsoft Office applications, Internet Explorer, Inspiration, Adobe Acrobat, Apple iTunes, Quick Time, Real Player, E-mail, multiple Multimedia Productions and Windows applications

• Telecommunication

• Technical Support

• Troubleshooting

• Dental Receptionist

• ICD-10 (6 years)

• Word Processing (10+ years)

• Insurance (6 years)

• Insurance Verification (6 years)

• Troubleshooting (10+ years)

• iOS (5 years)

• Computer Skills (6 years)

• Customer Service (10+ years)

• Computer Literacy (10+ years)

• Claims Processing (6 years)

• Android

• Microsoft Outlook

• Computer Networking

• Microsoft Excel

• Data entry

• Microsoft Word

• Customer support

• Google Docs

• Mac OS

• Operating Systems

• Sales

• Typing

• Live chat

• English

• Cash handling

• CPT coding

• Accounts receivable

Assessments

Analyzing Data — Proficient

May 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Cashier Skills — Expert

May 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert

Supervisory Skills: Interpersonal Skills — Proficient May 2020

Fostering a collaborative environment and conducting difficult conversations Full results: Proficient

Medical Billing — Proficient

May 2020

Understanding the procedures and forms used for medical billing. Full results: Proficient

Project Management Skills: Time Management — Proficient May 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Business Math — Proficient

May 2020

Using basic math to solve problems in a business context. Full results: Proficient

Basic Computer Skills: PC — Proficient

May 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Attention to Detail — Familiar

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Working with MS Word Documents — Highly Proficient October 2020

Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient

Following Directions — Highly Proficient

October 2020

Following multi-step instructions

Full results: Highly Proficient

Dental Receptionist Skills — Proficient

October 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Filing & Organization — Proficient

October 2020

Arranging and managing information or materials using a set of rules Full results: Proficient

Legal Skills — Proficient

October 2020

Assisting practicing attorneys in the preparation for litigation proceedings Full results: Proficient

Mechanical Skills: Monitoring — Highly Proficient

October 2020

Understanding of machine dials, gauges, displays, and data charts Full results: Highly Proficient

Automotive Maintenance — Familiar

October 2020

Knowledge of vehicles, vehicle maintenance, and repairs Full results: Familiar

Social Media — Familiar

October 2020

Knowledge of popular social media platforms, features, and functions Full results: Familiar

Scheduling — Proficient

October 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Sales skills — Proficient

December 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Data entry: Accuracy — Proficient

October 2020

Entering data quickly and accurately

Full results: Proficient

Filing & organization — Proficient

October 2020

Arranging and managing information or materials using a set of rules Full results: Proficient

Typing — Completed

May 2020

Transcribing text using a standard keyboard

Full results: Completed

Electronic health records: Best practices — Completed October 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Accounting skills: Bookkeeping — Familiar

May 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient January 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Legal skills — Proficient

October 2020

Assisting practicing attorneys in the preparation for litigation proceedings Full results: Proficient

Office manager — Highly Proficient

February 2021

Scheduling and budgeting

Full results: Highly Proficient

Interstate truck driving — Highly Proficient

February 2021

Regulations and safe driving practices for long-distance trucking Full results: Highly Proficient

Attention to detail — Highly Proficient

December 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Data entry: Accuracy — Proficient

October 2020

Entering data quickly and accurately

Full results: Proficient

Basic maintenance and repair — Proficient

February 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Delivery driver — Highly Proficient

February 2021

Interpreting instructions or signs and solving problems Full results: Highly Proficient

Typing — Completed

January 2021

Transcribing text using a standard keyboard

Full results: Completed

Administrative assistant/receptionist — Highly Proficient January 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Customer service — Highly Proficient

January 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Research — Completed

February 2021

Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology

Full results: Completed

Data entry: Attention to detail — Familiar

December 2020

Maintaining data integrity by detecting errors

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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