Customer Service Project Management

********@*****.***

Operations Leader

Training and Development Customer Service Sales

Dynamic restaurant management professional seeking next opportunity to lead and transform teams. Accomplished in coaching and mentoring teams to achieve customer service excellence while adhering to efficient operational standards to maximize profits. Expert in building rapport and collaborative relationships with clients to provide an impeccable experience. Skilled in providing strategic leadership to implement positive change and increase performance. Highly adept at increasing sales, enhancing team performance, and identifying opportunities for growth.

Increased Sales

Relationship Building

Communication

Strategic Thinking

Hospitality

Project Management

Attention to Detail

Training & Development

Team Management

Financial Management

Leadership

Cross-Functional Collaboration

Organized & Detail-Oriented

Process Improvements

Safety Regulations

PROFESSIONAL EXPERIENCE

Cutchall Management, Southlake, TX 2016 – Present

General Manager

Successfully manage all operations of a new restaurant while implementing innovative sales and marketing strategies to deliver profitability in under 12 months of opening

Effectively hire and lead a team of new employees, including strategically completing recruiting, employee training and development, and employee engagement to ensure a positive team environment

Develop and mentor staff to deliver impeccable client service to each guest

Collaborated with team to implement and execute programs to drive revenue and customer retention

Cantina Laredo Dallas, TX 2015 – 2016

Operations Manager

Hired, developed, and led staff to ensure an impeccable customer experience and efficient operations

Analytically and strategically managed and implemented controls on scratch recipes

Utilized thorough attention to detail and project management skills to manage schedules, payroll, expenses, budget, and inventory.

Developed and implemented improved procedures and best practices to increase efficiency and productivity

Played an integral, lead role in growing sales annually; selected to lead opening of new location in Los Angeles

Taco Bell, Flower Mound, TX 2013 – 2015

General Manager

Strategically hired new staff and led them through the training program; evaluated performance, and coached new hire development

Ensured a flawless customer experience from start to finish by building strong relationships to ensure client retention

Enforced policies and procedures to ensure efficient and safe operations

Mimi’s Cafe, Allen, TX 2011 – 2013

Manager and Culinary Manager

Led, developed, and mentored staff members in front of house and culinary team to ensure an excellent dining experience

Leveraged project management skills to oversee facility maintenance, ordering, and inventory

Ordered food and supplies on a weekly basis; monitored invoices from all vendors; continually researched potential areas for growth and improvement to generate sales

Collaborated with team in performance resulting in enhanced productivity and success, higher sales and reduced overall turnover

Arby’s Restaurant, Denton, TX 2004 – 2011

General Manager

Hired, trained, and developed employees to efficiently run restaurant operations while ensuring customers received exceptional care

Executed daily operations and processes of the restaurant, ensuring completion of all tasks in a timely manner

Developed and executed creative marketing and sales strategies that successfully increased sales

Analytically prepared and tracked all sales and budget reports

EDUCATION AND CERTIFICATIONS

Coursework Completed, Northwest Mississippi Community College, Oxford, MS

ServSafe Certification, Active

TABC Certification, Active

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