R O U F A L T K

Qatar, Doha

Email: ad1iev@r.postjobfree.com

Contact: +974-*-*******

C i s coID: CSCO12039362

MCP ID: 10697995

CAREER OBJECTIVE

To be a part of a firm that will provide me with a good working environment to work with opportunities to learn and help me to use the best of my skills for the progress of the organization as well as my all-round development.

PROFESSIONAL STRENGTHS

• A confident and reliable Lead Technical Support with five years of experience

• In working with computers and resolving any support issues.

• Familiar with the applications and programming of computer hardware and software

• Comprehensive knowledge of Network administrating and analyzing technical infrastructure.

• Excellent communicator and ability to relate well with people at all levels.

• Establish security policies for the computer system and the work environment.

• Skilled in organizing, communicating, managing multi-task and prioritize effectively.

• Ability to multi-task under pressure.

• Ability to work with minimum or no supervision once trained.

• Ability to supervise and manage the team.

CERTIFICATION

• Microsoft Certified IT Professional (MCITP)

• Cisco Certified Network Associate (CCNA)

TECHNICAL EXPERTISE

• Operating System : Windows, MAC

• Networking : Local Area Network (LAN), Wide Area Network (WAN),DHCP, Proxy Server, DNS,Ethernet, Wireless (802.11), TCP, IPv6, IPv4 Windows 2008,2012 server,Exchange server, Network cabling.

PROFESSIONAL EXPERIENCE

IT Officer Kahramaa (AMI Operator) 01/2021 – Present METRIX Qatar W.L.L. Doha, Qatar

Project 2: Kahramaa

• Checking communication of Smart Electrical meters.

• Updating Meter Firmware through Siemens Head-end system (UDIS).

• Checking network connection Smart Electrical meters through Vodafone IOT portal.

• Schedule and assign work orders to the on-Site Team.

• Co-ordinate and monitor troubleshooting process.

• Give proper guidance to troubleshooting Team.

• Prepare daily reports and weekly reports.

• Prepare inventory details.

• Reporting network issue to Vodafone & raising tickets.

• Reporting unmanaged issue to responsible department.

• Checking SIM status using Vodafone IOT portal.

• Follow-up raised issue till the issues closed.

• Giving technical support to onsite team. Troubleshoot their software issue and help them to update the software.

• Check assign work order errors.

• Creating ITSM tickets based on WO errors and close by evaluating solutions.

• Correction of Meter Measurement Profile on Siemens Head-end system (UDIS).

• Works on Siemens Head-end system (UDIS), AMC, JDE, Vodafone IOT Portal

• Making Report on unmanaged Meter, Non-communicating Meters, Missed billed Meters and Firmware Update failed Meters.

Tech Support Officer Kahramaa Awareness Park 06/2016-01/2021 The Planners Doha, Qatar

Project 1: Kahramaa

• Schedule System startup and shutdown.

• Preparation of documents like equipment history and maintenance reports.

• Maintained a record of spare parts and consumables.

• Performing daily checks on the PC and periodic maintenance.

• Knowledge in Audio and video technology

• Operation and Maintenance of general exhibits.

• Projector Installation and Maintenance.

• Installation of network printers and troubleshooting its problems.

• Hardware installation, testing, troubleshooting, repair, and maintenance of PC.

• Wiping data from SQL Server.

• Co-ordinating with third party vendors / Technician.

• Windows pc cloning using Acronis software with same configuration and data.

• Controlling Lan network pc by using Wake-On-Lan software.

• Remote connecting using Wake-On-Lan.

IT Assistant 12/2014-04/2016

Lamara Advertising & production P.O. Box 2954 Doha, Qatar

• Technical support.

• Troubleshooting PC’s, laptops, and workstations.

• Provide secondary support for LAN Administration

• Hardware installation, testing, troubleshooting, repair, and maintenance.

• Working closely with software and hardware suppliers.

• Projector Installation and Maintenance.

• Knowledge in Audio and video technology

• Installation of network printers and troubleshooting its problems.

• Operation and Maintenance of general exhibits.

System Administrator 11/2012-12/2013

India Options Software Pvt. Ltd. Cochin, Kerala, India Kerala, India

• Technical support.

• Troubleshooting PC’s, laptops, and workstations.

• Provide secondary support for LAN Administration

• Hardware installation, testing, troubleshooting, repair, and maintenance.

• Installing, Configuration windows 2012, Exchange Server 2013.

• Working closely with software suppliers to resolve operational issues.

• Hardware installation, testing, troubleshooting and maintenance. IT Technician 09/2011 –10/2012

Broadcom computers, Valanchery, Kerala, India. Kerala, India

• Installing, Configuration windows 2012, Exchange Server 2013.

• Diagnosis of desktop, application, networking, and infrastructure issues.

• Troubleshooting PC’s, laptops, and workstations.

• Configuration and updating of antivirus software like McAfee, AVG and Norton antivirus.

• Updating with latest service packs.

• Provide secondary support for LAN Administration

• Maintaining a log of all problems detected and system back up.

• Working closely with software suppliers to resolve operational issues.

• Responsible for supporting: Windows XP/Windows 7/windows 10/ Office 2003/2007 and Windows Server 2012/2013, Active Directory Management Exchange

• Purchasing of IT Equipment and software in line within agreed budgets.

• Managing Actatek biometric fingerprint by adding users, adding departments, export attendance and backup machine data.

• Installation of network printers and troubleshooting its problems.

• Hardware installation, testing, troubleshooting and maintenance.

• Managing and supporting office 365 users.

EDUCATION

Secondary education 2005

M.V .M Higher S e c ondary S c hool kerala,I ndia

Higher secondary education 2007

M.V .M Higher S e c ondary S c hool kerala,I ndia

Bachelor of Computer application 2011

North East Open University kerala,I ndia

PERSONAL DETAILS

• Father’s Name : Ashraf T K

• Date of Birth : 22/02/1988

• Linguistic Proficiency: English, Hindi, Malayalam, Tamil.

• Passport Number : N7255561

• Driving License : Indian union, Qatar

DECLARATION

I hereby declare that the information furnished above is correct to the best of my knowledge and I am responsible for its credibility.

Roufal

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