Customer Service Store Manager

Victor M. Garcia

**** ****** **. ***. **, Riverside, CA 92501

Mobile: 951-***-**** ********@*****.***

Education

Riverside City College Riverside, CA

Associates of Arts in Psychology - GPA: 3.5 Grad Date: June 2024

Relevant Coursework: Interpersonal Communication, Ethnic Studies, Marriage Family Relations, Social Work, Developmental Psychology, Biological Psychology, Abnormal Psychology, Research Methods Psychology

Experience

Charter Communications – Spectrum IT Repair Ontario, CA

Customer Service Representative October 2021- September 2023

Utilized effective communication skills to accommodate customer needs, answer questions, and leave a positive impression on customer interactions.

Conducted multitasking skills to repair a variety of services and equipment for 1000+ customers using technical problem-solving strategies.

Jos.A.Bank – Men’s Suits and Casual Wear Riverside, CA

Store Manager January 2020 – August 2021

Maximized sales by developing team to excel in service and creating long-term, quality relationships with clients.

Reorganized and audited the customer filing system at 3 southern CA locations for a useful and accurate system for monitoring customer acquisition.

Forever21- Assistant Manager Customer Service, Operations and Sales, Stock Menifee, CA

Assistant Store Manager September 2014 – October 2019

Established a morale program and a manager in training program to encourage and ensure employees build teamwork and develop to their fullest potential.

Increased sales and consistently met company expectations and been in top 10% managers for district.

Swarovski – Fine Jewelry and Figurines Riverside, CA

Assistant Store Manager October 2011 – July 2014

Direct the store to embrace growth and value improvement generating team success achieving top sales in district.

Collaborate with other locations to implement operating standards and support progress within team to drive business.

Additional Skills

Technological skills: Microsoft Office and Excel, Proofreading, Marketing, Computer functions

Leadership skills: Active listening, Critical-thinking, Problem-solving, Oral and written communication, Open-minded, Teamwork, Time and organizational Management

Language skills: Spanish (fluent)

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