Operations Manager Ulta Beauty

Madeline Kegan New York, NY 773-***-**** ********.*********@*****.***

https://www.linkedin.com/in/madeline-kegan-b05417111/ Work Experience

ULTA BEAUTY SEPT 2023-Present

Part-Time Beauty Advisor

● Maximize guest satisfaction by recommending products and services, sharing current promotions, and proactively handling sales and inventory management tasks at flagship location.

● Prioritize providing friendly and knowledgeable service, effectively addressing guest inquiries while promoting Ulta Beauty loyalty and credit card programs. MAC COSMETICS AUG 2022-DEC 2022

Marketing Operations Coordinator (Contract)

● Led GTM strategy for US MAC stores and retail partners in collaboration with Director of Trade Marketing.

● Updated Excel trackers that were shared cross-functionally to communicate timeline updates.

● Ensured timely launch of programs by effectively collaborating with account teams and external vendors. AFTERPAY AUG 2020-JAN 2022

Product Operations Manager, In-Store Afterpay

● Compiled comprehensive merchant data sets utilizing Excel, SQL, Salesforce, and internal databases, ensuring the successful implementation of ~75,000 merchants onto the Afterpay platform.

● Leveraged data analysis techniques to extract actionable insights from complex data.

● Collected and organized sets of data within Excel to share with operational teams. UBER JULY 2016-JUNE 2020

Senior Associate, Product Escalations- Driver Payments

● Successfully managed and resolved escalated driver payment and onboarding issues via Jira and Zendesk.

● Entered data into Jira, ServiceNow, and internal databases to share insights and resolve bug issues.

● Recognized as a top performer in the Community Operations organization, invited to participate in the prestigious 2018 Uber HQ COE Conference.

Product Operations Associate II, UberEATS

● Implemented Salesforce dashboards and filters to streamline workflows, resulting in 35% boost in support productivity.

● Developed customized menus within the UberEATS app, enhancing user experience and increasing CSAT.

● Collaborated across departments to improve onboarding efficiency by 15%. Operations Associate, Safety

● Improved customer communication process, resulting in a 30% increase in CSAT ratings.

● Collaborated with cross-functional teams to effectively manage highly sensitive safety incidents.

● Utilized Jira and Zendesk to investigate critical safety issues and take appropriate action on user accounts. Technologies

Google Workspace, Excel, Jira, Zendesk, Salesforce, Tableau, Asana, Confluence, SQL, Sumo Logic. Education

LOYOLA UNIVERSITY, B.S., Business Management

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