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Scrum Master Customer Service

Location:
Woodbridge, NJ
Posted:
November 27, 2023

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Resume:

OLUSHOLA AMARVI

Woodbridge, NJ. ***** 908-***-**** ad1icd@r.postjobfree.com

linkedin.com/in/diane-amarvi-7501a884

PROFESSIONAL SUMMARY

OBJECTIVES: Team-driven Scrum Master/servant leader knowledgeable in task prioritization, risk management, and workflow optimization. Committed Agile expert with over 8 years of expertise in team coaching, presenting information clearly and developing high-performing teams. Collaborative individuals remain poised in all types of situations. I am also a talented Scrum Professional specializing in leading high performing teams from product development through successful product launches in a fast-paced environment with vast knowledge in Banking/Financial, Insurance, and E-commerce industries.

SKILLS

•Technical Skills •Leadership •Critical Thinking

•Resource Planning •Customer Requirement Analysis .Team Management

•Risk Analysis •PI/ Roadmap Planning •Lean Methodology

•Microsoft office .Jira •Communication Skills

EXPERIENCE

September 2018 -Current

Senior Scrum Master September 2018 -Current

Wells Fargo Woodbridge, NJ

•Oversee teams to deliver capabilities using Agile best practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met.

•Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication within Teams and Stakeholders

•Work with Product Owners to continuously improve roadmaps based on sprint and release velocity

•Worked with System Test Engineers(STE) and DevOps engineers to drive projects to production, meeting deadlines and outcomes

•Coordinates and participates in weekly estimation meetings ensuring estimates (Story Points) are captured for backlog items as per priority

•Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects

•Conducts sprint retrospective and follow-up on action items for continuous improvement

•Work with Product Owners and Project Managers to prepare and refine backlogs for large-scale planning and sprint planning.

October 2014 - September 2018

Scrum Master

Computershare Edison New Jersey

•Involved in the transition to Agile from Waterfall, working with teams of all levels, achieving migration

•Worked with product owners, product management teams on user story writing with reasonable acceptance criteria

•Managed relationships between application teams, portfolio stakeholders, and release management team

•Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables

•Worked closely with Product Owners, coordinating product backlog grooming and story estimation.

June 2013 - September 2014

Property Manager

J J ELEK Realty Woodbridge, NJ

•Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover

•Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc

•Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability

•Coordinated entry of all property information into the software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant certificates of Insurance and key lease date tracking

•Ensured that property and lease files are properly maintained and kept up to date in accordance with company policy.

EDUCATION

January 1995 Bachelor of Science - Estate Management

Yaba College of Technology, Nigeria

CERTIFICATION

● Certified Scrum Master CSM

● Professional Scrum Master PSM 1

● Professional Scrum Master PSM 2



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