Front Desk Agent

MB Maryna Balashova

Bourbonnais, IL ***** 850-***-**** **********@******.***

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EDUCATION Bachelor of Science Computer Science EXPECTED IN 05/2025 Olivet Nazarene University, Bourbonnais, IL

Dean's List Spring 2021,2022,Fall 2022

3.6 GPA

PROFESSIONAL

SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS Problem-Solving Skills

Front Desk Management

Safety and Security Procedures

Time Management

Conference and Meeting Planning

Conflict and Issue Documentation

WORK HISTORY FRONT DESK AGENT 06/2023 to 08/2023

Drury Plaza Hotel St Louis, MO

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Answered customer telephone calls promptly and appropriately handled needs.

Used internal software to process reservations, check-ins and check-outs. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

PUBLIC SAFETY OFFICER 09/2022 to 12/2022

Olivet Nazarene University Bourbonnais, IL

Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors. Notified police, fire department and emergency services of on-campus incidents.

Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies. Documented safety and security incidents using preset guidelines and methods.

LANGUAGES Ukrainian

Native or Bilingual

Russian

Native or Bilingual

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