Claudine Filan

Investigations Support Specialist

** ***** ****** ****, **

Paoli, PA 19301

610-***-****

ad1ia7@r.postjobfree.com

Detail oriented Investigations Support Specialist with excellent communication skills and a commitment to building strong working relationships. Experienced working in the investigative field. Thrives in a dynamic, fast-paced environment, driven to always give 110%. KEY ACCOMPLISHMENTS

● Created a sophisticated tracking system which saved the company

$60,000 a year in fines they had previously paid for five years.

● Created a system that ensured duplicate titles weren’t ordered, saving the company an average of $3,400 per month.

● Saved the company $1000 per month by streamlining customer mailing processes.

KEY SKILLS & EXPERTISE

Detailed Oriented Leadership Organized

Collaborative Professional Self-Starter

Effective Communicator Adaptable Customer Service

Strong Interpersonal Skills Creative Problem Solver Strong Work Ethic EXPERIENCE

MJ Test Prep, Bryn Mawr, PA - Front Desk Supervisor January 2023 - Present

Answer phones, direct calls, oversee calendars for 17+ tutors and schedule their individual sessions, while maintaining their personal time off, answer emails, score exams, send homework to students, create various spreadsheets for scheduled College Board exams, oversee SAT prep class homework assignments and testing, prepare all materials for boot camps, ensure all daily materials are printed and prepared for tutors, maintain the inventory and place orders accordingly, troubleshoot

/ problem solve when parents / students call in, create invoices and assist with billing.

● Created spreadsheets of college advisors and supplied them with brochures and information on how to get started with our tutoring center, increasing yearly enrollment by 30%.

● Created various spreadsheets for scheduled College Board exams. Family Leave, Paoli, PA - Caregiver

December 2021 - January 2023

Provided full-time care for elderly grandmother, while working extensively with lawyers to settle grandmother’s estate.

Stumar Investigations, Norristown, PA - Investigations Support Specialist

March 2017 - December 2021

Reviewed surveillance reports, correcting any errors. Created and emailed reports, invoices, and enclosures to clients and adjusters. Created and emailed daily billing spreadsheets to CFO and CEO.

● Saved the company $1000 per month by streamlining customer mailing processes.

● Created a checklist for key points on reviewing reports to ensure no mistakes and reports stand up to defense counsel scrutiny. Family Leave, Paoli, PA - Caregiver

May 2016 - March 2017

Provided full-time care for terminally ill parent. Shaprio & DeNardo, King of Prussia, PA - Legal Assistant: Title Tracker September 2014 - May 2016

Ordered titles from various vendors. Reviewed titles to ensure there were no liens or defaults, and that chain-of-title was cleared for foreclosure. Passed reports on for attorney review.

● Saved the firm an average of $3000 per month on new title orders.

● Created a sophisticated tracking system which saved the company

$60,000 a year in fines they had previously paid for five years.

● Organized and calendar out title orders with FHA and bank deadlines. to ensure the title was received on time or faced with a $60,000 penalty.

● Hand tracked up to 100 titles per month for new client without missing a deadline.

Family Leave, Paoli, PA - Caregiver

May 2009 - September 2014

Provided full-time care for son until he began Kindergarten Trattoria San Nicola, Berwyn, PA - General Manager June 2007 - May 2009

Handled day-to-day restaurant operations. Managed wait staff and bartenders to ensure a high level of customer service.

● Produced monthly “Tour of Duty” wine dinners with upscale menus, recipes, and service, increasing general restaurant clientele by approximately 200 customers per month.

● Lowered labor costs by 15% by personally generating front of house schedules.

Pond Restaurant, Radnor, PA - Manager

June 2006 - June 2007

Handled day-to-day operations of the restaurant. Managed and developed staff members by providing training opportunities and promoting creativity.

● Increased Banquet Sales by 20% by setting daily expectations for all staff, communicating guests needs as they arose, and developing menu concepts to meet current culinary demands.

California Cafe, King of Prussia, PA - Assistant Manager October 2003 - June 2006

Vivo Enoteca, Wayne, PA- Manager

August 2002 - October 2003

Theresa’s Cafe, Wayne, PA - Floor Supervisor

August 2001 - August 2002

EDUCATION

Delaware County Community College, Media, PA - Associates of Science (AS), Behavioral Science 2006

● National Dean’s List 2004-2006

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